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Union Metrics Twitter Trackers now include free 30-day backfill

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Great news! Our Twitter Trackers now include automatic, complimentary 30-day backfill.

Next time you create a new Twitter Tracker in your Union Metrics account*, it’ll start by filling in with existing tweets to give you some data to start. That will include tweets from the past 30 days (up to 5,000 tweets for TweetReach Pro subscriptions, and up to 20,000 tweets for Social Suite subscriptions). And then it will continue to monitor all new and future tweets in real-time, just like before.

A few reasons why this is awesome:

  • No more missing tweets if you’re a few minutes or hours late to set up a Tracker
  • Get some baseline data right away
  • Twitter Trackers now get the same data to start as the other channels we monitor
  • Makes handling a social media crisis or last-minute client changes much easier

TweetReach Pro from Union Metrics starts at just $99 per month. Give it a try, and get your backfilled data now!

Need more or older tweets? We can always backfill more tweets in any Tracker for a fee, any time you want. Submit your historical data request here.

*Automatic backfill is available to all Union Metrics Social Suite and TweetReach Pro Small, Medium and Large subscribers. If you’re on one of our older TweetReach Pro plans (Mini, Basic, Plus, Premium or Max), you’ll need to change to a new plan to access backfill. You can change plans any time in your account’s billing settings. Or email us and we’ll help find the right plan for you!

Written by Jenn D

August 17th, 2015 at 9:25 am

Amazon Prime Day on Twitter

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So, how big a deal was Amazon Prime Day today? There certainly was a lot of hype leading up to it. How did it turn out? Let’s see what Twitter thought.

On Wednesday, July 15, there were 252,000 tweets about Amazon Prime Day, from more than 145,000 different Twitter accounts. These tweets have generated more than 1.9 billion potential impressions and a potential unique reach of 193 million. This graph shows related tweets hour-by-hour today. New tweets came in at a rate of around 10.5k per hour.

Amazon Prime Day on Twitter

Some of the top tweets discussed the biggest or most interesting deals, while other reflected some disappointment in the sales offered. Most of the really good deals sold out quickly. Here’s a sample of the most popular Amazon Prime Day tweets.

Did you participate? What kinds of deals did you score? Did you post about Amazon Prime Day on Twitter?

And of course, if you’re interested in these kind of analytics for your event or brand, take a look at TweetReach Pro. Real-time, ongoing Twitter analytics for any hashtags, keywords, accounts on Twitter, starting at just $99 per month. For $99, you get 2 real-time Trackers, unlimited full snapshot reports, and more! Questions? Let’s talk.

Written by Jenn D

July 15th, 2015 at 2:04 pm

A social analytics option for every budget

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You’re probably familiar with our TweetReach snapshot reports. Maybe you even have a TweetReach Pro subscription. But did you know we offer a variety of other analytics options at Union Metrics, including analytics for Instagram and Tumblr, along with our Twitter analytics? That includes free Instagram and Twitter analytics reports! We have analytics tools perfect for every budget.

Everyone, $0

We offer free analytics reporting for both Twitter and Instagram!

On Twitter, our free snapshot reports are perfect for quick insight into recent tweets. A free snapshot report will include up to 50 tweets from the past few days. It’s great to get a sense of the size and rate of a conversation, as well as what people are tweeting about. You can search for anything that appears in a tweet – a hashtag, phrase, username, URL, etc… Run a snapshot report any time here: http://tweetreach.com

On Instagram, we offer a free account checkup. Our free Instagram account checkup includes analytics on the last 30 days activity with your Instagram account. It’s great to help you see what’s working and how you can improve your Instagram account. You can refresh your report daily to get updated metrics. You can run your free Instagram account checkup here.

Account Checkup Small

Small to medium businesses, $20 – $400

We sell one-off Twitter snapshot reports for just $20 each. That will include analytics on up to 1500 tweets posted in the past days, so it’s perfect for recent events, smaller campaigns, research into conversation on a hashtag or Twitter account, and so on. Run a free snapshot report here, then you’ll get the option to purchase the full snapshot for $20.

We also have single-channel analytics plans that start at just $99 per month. That includes 2 concurrent real-time Trackers with up to 100,000 social posts* per month. At that plan level, you can pick one channel – Twitter, Instagram or Facebook. And if you select Twitter, your subscription also includes unlimited snapshot reports (normally $20 each). We offer a few plan levels, all under $400 per month, that include more Trackers and higher monthly post volumes. You can view our pricing here.

Enterprise, $500 and up

We offer a full social analytics suite for larger brands, agencies and businesses. It starts at $500 per month for 10 Trackers and 1 million social posts. Our social suite includes access to analytics for all the channels we work with (currently Twitter, Instagram and Tumblr), plus a variety of features perfect for enterprise use. Suite subscribers also get early access to new features and channels as we add them, and larger accounts will get access to a dedicated account manager. You can view our enterprise plans and pricing here.

 

*Social posts refers to the allotted post volumes each month. On Twitter, that includes all tweets, retweets and replies. On Instagram, that includes posts for a hashtag Tracker and posts plus likes for account Trackers. On Tumblr, that includes posts plus notes. If you have any questions about what volumes your topics might bring in, just let us know and we can help you pick the right plan for your needs.

Written by Jenn D

April 23rd, 2015 at 9:21 am

Introducing the new TweetReach Pro insight stream and dashboard!

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Today, we’re excited to announce a new and improved TweetReach Pro dashboard! The new dashboard includes our brand new Twitter analytics insight stream, as well as updated Tracker comparisons and much more. The new TweetReach Pro dashboard will help you better understand:

  • Important changes in follower growth, engagement and potential impressions
  • What Tweets, hashtags and URLs are popular
  • How one Twitter account’s performance compares to others
  • Who’s active or influential in a particular community
  • Exactly what to do next to improve post engagement

New TweetReach dashboard

The details on your new Twitter insights

We’re really excited about the brand new insight stream, which features a number of actionable data-based insights built to help you identify important changes in your metrics and decide what steps to take next to improve your Twitter performance. The insight stream includes information like spikes in impressions or retweets, above-average follower growth, and the best time for you to post to get more engagement.

We’ve also upgraded the Tracker overview in your dashboard, which allows you to more easily compare Trackers at a glance. See how different Twitter accounts or topics measure up, who’s getting more engagement when, when potential reach and impressions spike, and more.

Finally, we’ve added an all-new what’s hot section that highlights popular elements in your Trackers, including the most retweeted Tweet, most influential contributor and most popular hashtag and URL. Use these highlights to easily see what’s trending across your Trackers.

To see the new dashboard and insights, log into your TweetReach Pro account now! There’s also more information on our help desk. And if you don’t already use TweetReach Pro, there’s more information here on our Twitter analytics, which start at just $99 per month.

Want insights across social channels?

And now you can access our insights and dashboard for any of the social media channels we analyze, which includes Instagram and Tumblr. This makes it even easier to track your social media campaigns across platforms and quickly see what’s working and what isn’t. Interested in learning more about our full social suite? Let’s talk!

Written by Sarah

March 11th, 2015 at 12:11 pm

Projects now available in all Union Metrics accounts!

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You’ve had projects functionality for a long time with a TweetReach Pro subscription, but now projects is available in all Union Metrics accounts! Learn how to get projects set up here

Projects enable you to selectively share Trackers with clients and colleagues, seamlessly support multiple campaigns, and easily manage multiple users’ access. With projects, you can:

  • Group related Trackers together
  • Share select Trackers with clients or colleagues
  • Manage user access and permissions
  • Create guest access for one or more Trackers
  • View project-level dashboards and insights

 

Union Metrics Projects

Why group related Trackers together? This gives you the ability to create a top-level dashboard to view campaign performance at a glance, monitor your competitors for share of voice reporting, easily manage multiple campaigns or clients, and more.

And with this feature, you can also control individual user access to specific data – selectively invite users to view only certain Trackers, manage user read and write permissions across your account, and more.

Try it yourself! Log into your Union Metrics account now.

Written by Sarah

February 11th, 2015 at 10:44 am

Quick Twitter analytics with TweetReach snapshot reports

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Here’s a brief primer on TweetReach snapshot reports – great for quick Twitter analytics on recently posted tweets.

Our free Twitter analytics snapshots include up to 100 tweets posted in the past few days. And our full snapshot reports include Twitter analytics on up to 1500 tweets from the past week (whichever comes first) for just $20. Both are perfect for fast insight into recent Twitter activity around anything – a hashtag, phrase, tweet, account, keyword, or any combination. You can run TweetReach snapshot reports any time, for any topic, on tweetreach.com.

Use our snapshot reports to learn more about:

  • Hashtag analytics – How has a hashtag been used recently? How large is the conversation around a hashtag? How are the main influencers using a Twitter hashtag?
  • Twitter account analytics – How far are your tweets reaching? Who is retweeting and engaging with your account?
  • Competitor analysis – How do multiple Twitter accounts compare to each other? Who has the largest reach on Twitter? Who’s getting more engagement?
  • Quick research – What kinds of things were people tweeting about a particular keyword, phrase or hashtag?
  • Tweet analytics – How far did a particular tweet spread? Who was retweeting or quoting a tweet? Who was responsible for the most impressions?

Try it now! You’ll have results in seconds.

And if you like our snapshot reports, you can now get more of them than ever before! TweetReach Pro subscription plans now include unlimited full snapshot reports, and start at just $99 per month. Learn more and sign up now.

Written by Jenn D

January 19th, 2015 at 1:47 pm

Tracking a conversation about Facebook (and Stephen Hawking) with TweetReach Pro

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Social efforts should never live in a vacuum, and successful content marketing efforts and campaigns exist across platforms. Even ventures like launching a Facebook page can be more successful if you track how they are being discussed across other platforms; for example, people don’t just share Facebook news on Facebook, they also talk about it on Twitter.

So when The Theory of Everything- a movie about physicist Stephen Hawking’s life based on a book written by his first wife- recently premiered, and Hawking joined Facebook, we thought we’d take a look at what the conversation about the famous scientist joining Facebook looked like on Twitter. Why? It’s important to understand how your audience is talking about you in every place that they are doing so. Do they say different things about you on Facebook vs. Twitter? Do they share news of you joining a new platform like Facebook, helping you increase your reach and exposure to new potential fans and followers? These are just a few questions you can answer using something like our TweetReach Pro analytics.

How exactly do you monitor a conversation about Facebook on Twitter? Don’t worry, it’s just like setting up any other TweetReach Pro topic Tracker. Your search queries should include the hashtags you’re using on Facebook, Facebook URLs, and other terms to be sure you’re finding the full Twitter conversation about the Facebook content.

Let’s look at some highlights from our analysis below, and a few of the conclusions we drew from it.

Discussion timeline

As with most launches, the peak of the conversation around Hawking joining Facebook came right around the launch itself, then decreased until it saw a small, second peak: Stephen Hawking FB The day of the second spike, November 1st, was a Sunday, so that tells you something about this specific audience: Hawking fans spend time talking about him joining Facebook on Sunday, on Twitter, more than a week after it happens. Observing trends over time will tell you if this is an anomaly, or if Hawking fans have broader interests that bring them to Twitter on Sunday; perhaps something like #ScienceSunday.

Influencers to keep an eye on

The top ten contributors to the conversation included a lot of Spanish language accounts and one from Indonesia, which tells you Hawking fans are a global audience and not just limited to his native UK or the ties he has with the US. Hawking top contributors The most retweeted tweet also came from Spanish language Twitter account Antena3Noticias; the second and third most retweeted tweets about Hawking joining Facebook came from WIRED magazine.

Media outlets joining a discussion around your topic of interest means you can keep them in mind should you want to reach out for a story in the future. These most retweeted tweets and contributors list also tell you that in this case, you shouldn’t limit yourself to US-based media outlets either. The top URLs list confirmed this again, including links from the same Spanish language and Indonesian accounts:  Hawking top URLs

Final takeaways

This is just the insight you get from about week with a TweetReach Pro topic Tracker, looking at one specific launch. But it has already given enough information about the audience and activity times around that launch to inform a content strategy and refocus an audience profile.  The bonus takeaway is that science-related content strategies don’t have to be stuffy either: Hawking has a great sense of humor, and so does Twitter. 

Happy tracking!

Written by Sarah

November 19th, 2014 at 12:43 pm

How can I use Twitter’s analytics alongside TweetReach?

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Twitter’s new tweet activity analytics  includes a set of metrics to help you understand the performance of your tweets. It provides a great complement to the Twitter account analytics we provide with TweetReach Trackers. Want to know how you can use them together to make the absolute most of your tweets? Here are a few suggestions.

1. Understand your brand’s impressions

Twitter’s analytics will tell you how many actual impressions your tweets received (defined as the number of times a user is served a tweet in their timeline or search results). Here’s an example of metrics for a tweet from our @unionmetrics account.

Screen Shot 2014-07-23 at 10.54.58 AM.png

With TweetReach, we provide a measure of potential impressions (defined as total maximum deliveries of a tweet) for each tweet. Here’s an example from a TweetReach Tracker showing maximum possible impressions for the same tweet above.

Screen Shot 2014-07-23 at 10.54.29 AM.png

Use these impressions numbers together to understand what portion of your audience you’re reaching and how impactful your tweets are.

2. Improve your tweet performance

Twitter’s new activity dashboard includes detailed metrics for each tweet, letting you know what kind of (and how much) engagement they receive. Over time, you can use this to learn what kinds of content perform better and use that to inform your Twitter strategy.

With TweetReach, we can drill even further into the content in your tweets – the hashtags and URLs you share, including those from Vines or Instagram photos cross-posted to Twitter, which is especially helpful during a campaign that spans platforms. Here’s an example:

TweetReach tweet content

Combining these sets of data you can clearly see which types of content are being shared more, clicked through or favorited more, or some combination of those. Use it to test the same content shared in slightly different ways to see which clearly resonates most with your audience, and build a stronger content strategy tweet by tweet.

Twitter activity

3. Measure engagement with your account

With Twitter, you’ll see stats on retweets, clicks, favorites and replies from the past month, including how these figures compare to the month before, like the image to the right. It’s broken down by tweets from your account, retweets and replies, and promoted tweets.

With TweetReach (pictured below), you get retweets and replies, and how that breaks down into an average retweet rate, in addition to an overview of your follower growth and the reach of your tweets. Look at an all-time overview of how many tweets you’ve sent with an average tweets per week stat, and all of your mentions, with an average tweets per contributor stat. This lets you understand your engagement levels with those who are contributing to the conversation around you; we’ll talk more about this in a minute.

TweetReach Twitter account metrics

Putting these together, you can see exactly which kind of content gets the most – and the best – engagement. If your how-to posts and tips and tricks are all getting favorited, you know which kinds of customers are looking for those resources and saving them to reference later. If your question-style headlines are getting the most clicks, you’ll know to write more of those in the future if you want to get your posts in front of more eyeballs. If your product posts are getting the most replies, look to see how many people ask further questions and how many thank you for sharing the information. Use their questions to inspire new posts and fill gaps in your FAQs.

4. Identify your biggest fans or advocates

Who’s engaging with your content and mentioning your account? TweetReach gives you a list of the top contributors to the conversation with your Twitter account, letting you know who your biggest supporters and advocates are, telling you who you should be paying attention to, engaging with, and rewarding and thanking. Being able to identify your brand advocates is absolutely invaluable to growing your following and increasing engagement.

TweetReach top contributors

Additionally, knowing who interacts with your account can help you understand more about who your audience is on Twitter. Is this the audience you want to reach? Should you shift your strategy to try and reach a slightly different audience? Twitter’s analytics will also help fill this part of the puzzle out; their follower analytics tell you where most of your followers are tweeting from and what they’re interested in.

Using TweetReach’s contributor list augmented by Twitter’s follower details will help paint a deeper portrait of the people who are most engaged with your account and the content you’re sharing. This will help you build the most informed Twitter strategy possible.

Want more?

These are just a few ways you can use TweetReach together with Twitter’s internal analytics to improve your Twitter activities. And that’s just for your owned Twitter account analytics. We can also monitor hashtags and keywords on Twitter to help you understand larger conversations and trends. Learn more about how we can help you measure and optimize your tweets. Email us if you want to talk more!

Written by Sarah

July 24th, 2014 at 12:51 pm

Join us for a TweetReach Pro demo TODAY at 9am PDT!

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Join us for a short demo this Thursday, May 1st- that’s today!- at 9:00am PDT and we’ll walk you through TweetReach Pro, our historical analytics and our snapshot reports.

Demos usually take 15-20 minutes followed by an open Q&A session. At the end, attendees will receive a discount code that can be applied to a TweetReach Pro subscription.

You can register here. Hope you can make it!

Written by Sarah

May 1st, 2014 at 6:16 am

Join us for a TweetReach Pro demo Thursday 3/20 at 9am PDT!

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Join us for a short demo this Thursday, February 20 at 9:00am PDT and we’ll walk you through TweetReach Pro, our historical analytics and our snapshot reports.

Demos usually take 15-20 minutes followed by an open Q&A session. At the end, attendees will receive a discount code that can be applied to a TweetReach Pro subscription.

You can register here. Hope you can make it!

Written by Sarah

March 18th, 2014 at 9:20 am

Posted in Events

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