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The Week in Social Analytics #139

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On your audience 

Do You Know What Your Audience Is Doing On Social Media? [from Heidi Cohen]

“. . .marketers must create and update their social media persona for each of their key audiences and assess where, when and how they engage on social networks.”

If you haven’t done an audience audit in a while, it’s time.

6 Ways Social Data Can Improve Communications [from Cision; written by Jim Dougherty]

“Mining social data is entirely fallible, however.

It’s important to understand who you’re targeting, what you’re measuring, the quality of your data and the reliability your measurements in order to use social data most effectively.”

The Difference Between Popularity and Influence in Social Media [from Social Media Today; written by Brett Relander]

“It should always be kept in mind that a large number of visitors can sometimes stem from a significant number of one-time visitors. Of course, all visitors begin as first-time visitors, but if a user only visits your landing page and then quickly moves on, never to return, you are not gaining anything from them. You have no real opportunity to build influence with one-time visitors. With regular visitors, you are able to cultivate a true relationship. Over time, those visitors become invested in your brand and truly care about what you have to say. For this reason, it is vital to consider whether your viewership is based more on one-time visitors or on return visitors who are truly invested in what you have to say.”

Emphasis added.

Platform-specific marketing

Everything Brands Should Know About Twitter’s New ‘Recap’ Feature [from Social Media Today; written by Tim McMullen]

“The catch here is that Twitter is taking into account your inactivity. Which presumably means tweets posted at mostly inactive hours will–in a way–be rewarded. We could all be bombarded with midnight brand Tweets in the race to be displayed in the coveted morning recap. Eggs just taste better with a side of subliminal messaging.”

Emphasis added.

If your brand is looking to expand your strategy on Pinterest, check out these two pieces: The Definitive Guide To Pinterest For E-Commerce from Marketing Land and Five Keys for Using Pinterest to Market Your Business from Social Media Today.

If the recent changes to Snapchat have you wanting to investigate how your brand can use that platform, learn by example with Econsultancy’s Eight brands experimenting with Snapchat for social marketing.

Stats

28% of Time Spent Online is Social Networking [from SocialTimes; written by Shea Bennett]

“. . .average usage times for social media sites rose from 1.66 hours per day in 2013 to 1.72 hours per day last year.

Micro-blogging, which includes Twitter, is also up slightly to 0.81 hours per day, and now accounts for about 13 percent of total time spent online.”

time-spent-social-networking

 

Written by Sarah

January 30th, 2015 at 8:49 am

The Week in Social Analytics #127

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On platforms

You Can Put A Price On Pinterest [from Heidi Cohen]

“Pinterest users are highly active on other social media networks according to Global Web Index. As a result they don’t need the same input from family, friends and colleagues that they get from other social media platforms.”

On emotions and trust

Why trust is vital if brands are to make the most of consumer data  [from Econsultancy; written by David Moth]

“Digital technology has given marketers access to an unfathomable amount of customer data, however it should be used in a responsible manner for risk of destroying consumer trust.”

how much trust do you have in comanpanies

Four ways social media impacts emotional branding [from {grow}; written by Mark Schaefer]

  1. We build relationships with brands like we build relationships with our friends. It takes many positive interactions over a period of time.
  2. Loyalty trumps everything. If the world turns upside-down, your loyal customers will be there. So our ultimate goal is to create loyalty.
  3. It is impossible to achieve true brand loyalty in the long-term without emotional connection.
  4. Emotional connection comes when we feel a brand becomes part of our self-identity.

Funny, followers and follow back; how social cues affect our perceptions on Twitter [from Marketing Pilgrim; written by Cynthia Boris]

“But without evening knowing it, your choices are based on social proofs that you’ve picked up in a split second – unconscious cues that help you quickly decide what’s worth your time and what isn’t.”

Also covered by Digiday with Why people don’t like your brand on Twitter, in five charts.

Twitter Tone of Voice

On B2B

Understanding the Channels: An Overview of Social, Mobile, Digital and Traditional Marketing for B2B [from Forbes; written by Daniel Newman]

Marketing strategies must overlap

At some point, your marketing strategies need to converge to give you the best outcomes. For instance, if you are selling software, you can find new customers and educate or inform the existing ones about new products or updates through social media and/or the use of video in creative ways. But, if you sell farming equipment, you might split your marketing efforts into two ways – social media for educating customers, combined with traditional methods like direct mail, banner ads or TV spots to help you do the actual selling.”

The Content Habits of B2B Enterprise Marketers | Infographic [from Marketing Profs; written by Ayaz Nanji]

“More than half (53%) of B2B enterprise marketers spend fewer than two hours a day engaging with industry content. Moreover, 31% say they probably overestimate how much time they spend with this sort of content.”

Pair with B2B Content Marketing Trends for 2015 [Infographic] also from Marketing Profs.

On measurement and everything else

How #TechnologyAndStuff Became GM’s Oreo Moment [from Social Media Today; written by Mark Schaefer]

“This small victory gives me hope. If a bureaucratic company with 1,000 lawyers like GM can embrace an embarrassment and use social media in a wise and fun way, maybe there is hope for all of us! Here is what they did right:

1) In a PR crisis, they cut through the bureaucracy to let the storytellers, instead of the lawyers, run the show.

2) They responded IMMEDIATELY and set the tone for the reaction. If they had reacted in a formal or legalistic way, they would have become part of the controversy instead of part of the fun. They would have reinforced an image of being stiff and out of touch instead of being playful and cool — like their trucks.

3) Instead of focusing on the bumbling #ChevyGuy and the negative implications for the brand, they hijacked the meme with #TechnologyAndStuff which is still funny but also connects the brand to something positive. And stuff.

In a world where traditional media often pokes fun at social media mess-ups, it is refreshing to see a traditional media mess-up become a social media success story.”

Pair with Why Brands Should Stop Idolizing Oreo’s Social Media Strategy, also from Social Media Today.  

The Danger Of Focusing Expectations On A Single Metric [from Marketing Land; written by Kendall M. Allen]

“When doing our business, marketing plan and any given initiative within it justice — do we always slow down and really think through what we are trying to accomplish and why? Do we take the time to lay out the strategy and tactics, and then determine the various (operative word: various) things we should care to learn?”

What Fashion Designers & Publicists Need to Know about Product Photography [from PR Couture; written by Lori Riviere]

Quality product photography enhances a consistent brand image.

 

Written by Sarah

November 7th, 2014 at 8:33 am

The Week in Social Analytics #124

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Twitter and social television:

10 Secret #Twitter Tips, Tricks and Hacks (That You Probably Don’t Know) [from AllTwittr; written by Shea Bennett]

A good list of tips and tricks to browse, even if you’ve been on Twitter for years.

How SMBs Can Most Effectively Use Twitter [from V3; written by Shelley Kramer]

“. . .it’s also important to remember that prospective customers aren’t really interested in you singing your brand’s praises on Twitter. What they are looking for, however, and why they report they follow SMBs on Twitter is to learn about new products, show support for products and brands they already love and to get information they can use. Keep that in mind as you’re crafting your social media strategy and the content you create and share in social media channels. This research may be specific to Twitter, but I’d guess it can easily be extrapolated across other social media channels as well.”

Emphasis added.

Twitter and TV: 4 Ways to Make It Work [from Convince and Convert; written by Nick Cicero]

“As video becomes more fluid online, social engagement will become essential to finding and retaining loyal viewers for a show, as some have even said, social media is the new TV guide.”

Emphasis original.

Six ways social media is changing the nature of TV forever [from Econsultancy; written by Juliet Stott]

“Social media and social TV are two of the reasons why watching live TV is still so strong, says MTV Finland’s executive producer.

‘People cannot miss the show when it comes on air because they would miss the conversation – it’s part of the draw,’ says Rasimus.”

Instagram and Pinterest:

8 Business Growth Strategies for Instagram [from Social Media Today; written by Warren Knight]

Integration (social buttons on your site and cross-posting Instagram images to other social networks where you have a presence) is a key strategy in this list. After all, if your customers don’t know you’re on a platform, how can they follow you there?

Instagram Grows As Teens’ Social Network of Choice [from Marketing Charts; written by staff]

“Roughly three-quarters of respondents reported using the visual platform, up from 69% in the previous survey.”

PiperJaffray-US-Teens-Social-Media-Preferences-Oct2014

The profile of Pinterest users [from We Are Social; written by Deniz Ugur]

“. . .almost two-thirds of users are in 16-34 age bracket and there are more women than men on the platform.”

Click through for the full infographic.

On digital storytelling and marketing psychology:

Harness the Power of Negativity Bias for Positive Marketing [from SHIFT Communications; written by JJ Samp]

“Your ability to resonate with your audience is enhanced by the finesse with which you can identify negative sentiment and gracefully associate it with a positive message.”

Baratunde Thurston on How to Make Digital Storytelling Fun [from Social Media Today; written by Mary Ellen Egan]

“. . .Baratunde emphasized the importance for companies to match their brand and their mission to their digital stories. If stories come off as inauthentic or tone deaf, consumers will revolt.”

Click through to watch the full video of his presentation.

Finally, some bonus stats on holiday shopping expectations:

Survey: Social Media To Influence Half Of Holiday Shoppers from Marketing Land and 41 percent of shoppers plan to spend more online this holiday season from Marketing Pilgrim.

The Week in Social Analytics #123

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

B2B marketing 

The Number One Secret to B2B Content Marketing Success Plus 150 B2B Marketing Statistics [from TopRank Online Marketing; written by Lee Odden]

“Document your content marketing strategy and follow it closely.

If you’re feeling a bit underwhelmed, here’s the thing:

  • 35% of B2B marketers in this year’s survey said they have a documented content marketing strategy
  • 48% said they have a content marketing strategy, but it is not documented.”

6 Pinterest Tips for B2B Brands [from Social Media Today; written by Ekaterina Walter]

“Pinterest is uniquely placed to grab the attention of a variety of people. By creating different boards, you can reach out to everyone, from a designer to a buyer. GE has a fantastic page; boards such as the ‘Art of Innovation’ show its quirky side, while ‘From the Factory Floor’ shows technical information.”

Study: 86% Of B2B Marketers Use Content Marketing, But Only 38% Believe They’re Good At It [from Marketing Land; written by Amy Gesenhues]

CMI-study-types-of-content-marketing-used

 

See the full report here.

Content Marketing 

How To Break Through The Noise With The 3 Vs Of Content Marketing [from B2B Marketing Insider; written by Michael Brenner]

“Volume. Variety. Value.”

9 Ways to Utilize Social Media for Storytelling! [from Millennial CEO; written by Brian Fanzo]

“Social Media is the perfect platform for storytelling but to do it correctly it’s more than just telling your story with words it’s a compilation of all your digital actions.”

Five Steps to Creating a Video Marketing Strategy [from Marketing Profs; written by Michael Litt]

“A good plan is the difference between knowing that your content is delivering ROI and throwing things at the wall and seeing what sticks.”

Hashtags 101: How to Create Your Own [from AllTwitter; written by Lauren Dugan]

“. . .businesses may choose to create their hashtag for a number of reasons, including:

  • Encouraging event participants to live tweet
  • Hosting a Twitter chat
  • Hosting an online Q&A
  • To promote a product launch
  • To show support for a charity or cause

. . .Be sure that you understand what purpose your hashtag will serve before your create it.”

Everything else 

Doing Real-Time Marketing Right [from SHIFT Communications; written by Zach Burrus]

“If done right, RTM has the potential to go beyond other strategies and generate the kinds of authentic interactions and relationships that ultimately lead to brand ambassadors.”

Youth and Brands: What’s the Relationship? [from Marketing Charts; written by staff]

“The results suggest that youth are more connected to brands than their elders, but that many feel they’re not being taken seriously enough.”

 

HavasWorldwide-Consumer-Relationship-with-Brands-Oct2014

Written by Sarah

October 10th, 2014 at 9:29 am

The Week in Social Analytics #121

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On Tumblr: 

How to Do Native Advertising Right on Tumblr [from Yahoo Advertising; written by Team]

Deliver good content consistently 

Tumblr is known for original, striking content. Make your posts stand out enough to grab attention on users’ dashboards, the primary destination on Tumblr.”

The evolution of Tumblr: From micro-blogging platform to an eco-system of content [from Taylor PR; written by Sandeena Ahmed]

“This is where I think Tumblr’s evolution is best illustrated; in the interaction between and creation of various subcultures on this platform. What started as a way to micro-blog (a change of pace from the Blogger, Livejournal, and WordPress days) has turned into a thriving eco-system of content. Tumblr gives you a platform to post about art that you have created, articles that you enjoy, TV and movies that you adore, and discuss and argue on everything from the latest fashion trends to the ontological value of the pineapple in SpongeBob Squarepants.”

Brands need to fully understand how a platform’s users express themselves in each place, and how their interactions and content production differ even among different subcultures on the same platform. Once they do that work, then they can begin to contribute valuable content and become a part of the conversation.

On Instagram: 

5 Ways to Fall into Instagram Marketing [from Business 2 Community; written by Kelly Shepsko]

“One tried and true way of increasing your following and engagement on your content is by following others and engaging on their content. Search hashtags to locate target audience members, whether your company is B2C or B2B. Follow relevant users and then periodically engage on their posts by liking their photos or commenting. However, you don’t want to sound “spammy”, so don’t bombard them with your sales pitch!”

On visual content marketing & storytelling: 

Incorporate Visual Social Media in Your Content Strategy [from Spin Sucks; written by Carol Scott]

Includes some important steps for brands creating a visual social strategy:

Think broadly about your visuals. Not every pin or Instagram photo has to be (or should be) focused on your brand. Capital One and American Express both maintain pinboards for brides, world travelers, and bucket-list creators. These images are inherently shareable, regardless of a user’s affiliation with the companies, which makes it easier for the brands to spread organically.”

10 Tips for Managing Your Visual Content (Without Going Crazy) [from Marketing Profs; written by Liz McLellan]

If you’re a large company with a large amount of unorganized visual assets, then you definitely want to look to this piece for advice on how to manage your various digital assets.

The 3 Factors That Drive Content Marketing Success [from B2B Marketing Insider; written by Michael Brenner]

“. . .one of my biggest secrets is that I don’t spend nearly as much time writing as you might think. I am opportunistic with re-purposing the content I already create.”

Tip: Data isn’t sexy, but visual storytelling is [from Social Fresh; written by Jason Keath]

“Find the data. Make it visual. Share. Rinse, repeat.”

What is storytelling for brands and why do you need it? [from Econsultancy; written by Christopher Ratcliff]

“Storytelling in marketing terms isn’t just about telling ‘a story’ (producing an advert where a narrative arc occurs), it’s about telling the story of the ‘brand’ across multiple channels and using various tools and methods.”

On Twitter: 

Study: Live-Tweeting lifts Tweet volume, builds a social audience for your show [from Twitter; written by Anjali Midha]

“Besides increasing the volume of Tweets about a show, live-Tweeting can contribute to building an audience on Twitter.”

You can also look at this data in alternate chart form from Marketing Charts.

How to blast your Twitter engagement rates through the roof [from Econsultancy; written by Matt Owen]

“People like big, colourful pictures. They like them more if they look like they include information, and there are twin psychological reasons for this.

  • Firstly, it’s a (I’m sorry for using this phrase, I really am) value-add. You don’t even have to click on a link to get at that sweet sweet insight.
  • Secondly, it’s easy to share this and show people that you too are a valuable source of information (Or if you’re like me, at least give the appearance of knowing what you’re talking about).”

The Week in Social Analytics #113

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

10 very cool examples of experiential marketing [from Econsultancy; written by David Moth]

Looking to go in a new direction with your next campaign? Use these examples to inspire.

The Highest Converting Images to Use on Social Media Networks [from Social Media Today; written by Jesse Aaron]

The right image can make all the difference in catching your audience’s attention.

Why It Might Be Time to Completely Change Your Social Media Strategy [from Convince & Convert; written by Jay Baer]

“In the shotgun approach, you don’t worry as much about building a big audience in any particular network, but instead building a touchpoint corral around each of your customers and fans. The holy grail isn’t one million Facebook fans, but being connected to each of your fans in as many places as possible. The more places you are connected to your customers and fans, the more places you have permission to contact them, the greater the chances that you will actually be able to contact them somehow, somewhere.

Emphasis original.

A Social Media Contest, Cole Haan, Pinterest, and the Rules [from Spin Sucks; written by Gini Dietrich]

While this happened a while ago, it’s a good reminder that brands need to know the rules before launching a campaign on a new platform. No one wants to be the one that gets made an example of by the FTC.

Want more on Pinterest? Here’s 7 Ways to Make Your Video Stand Out on Pinterest and The secret to Pinterest: no faces and new heights [Infographic].

What’s in a Detailed Buyer Persona Anyway? [from Business2Community; written by Erin Cushing]

“In the B2B realm, there are a few common areas that are always useful, and some information that is only useful in specific circumstances. Here’s the down-low on what you should consider when building your buyer persona.”

How You Can Tap Into The Power Of Twitter [from Heidi Cohen]

This piece covers 6 Twitter Community Structures Simplify Your Work; below is the Brand Cluster Twitter Structure:

“High visibility, popular brands and celebrities attract large Twitter followings who tweet, comment and share information about them. BUT followers have NO connection to each other.”

These communities tend to have large or very large followings but little connection between all of the accounts that make up the following. Also:

“It’s interesting to note that…Brand Cluster Twitter Communities do very little of their own tweeting.”

Click through for some actionable marketing tips around this Twitter community structure. Also great from Heidi this week: 7 Tactics For Content Curation Success.

Real-Time Marketing Isn’t Just About Twitter: MTV uses Snapchat, ESPN’s on Twitter, and Hyundai works Tumblr [from Adweek; written by Garett Sloane]

“Snapchat, Tumblr and Pinterest ‘have the potential to change the way the industry thinks about real-time marketing,’ said Kevin Lange, Starcom MediaVest Group’s svp of social.”

3 TV Shows Doing Social Media the Right Way [from Likeable Media; written by Jessica Chen]

“One of the most well-developed marketing plans in the industry, the marketing campaign for True Blood is a four-part ongoing project. The online campaign features strategic blogger outreach and behind-the-scenes footage and interviews. HBO most excels in maintaining the True Blood image throughout multiple platforms: the show recently created a blog for one of the ‘newly-turned’ vampires.”

Marketing your conference across platforms: Snapchat and Pinterest

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While Twitter, Instagram, and Tumblr are the main three platforms brands tend to work with, other brands are making strides in places like Snapchat and on Pinterest. If you have the resources to play around with these platforms in addition to the big three- or if you know that’s where you audience spends a large amount of their time- take the opportunity to see what you can do in these places to supplement and enhance everything you’re doing elsewhere. They’re particularly fun platforms to utilize in a cross-platform campaign.

Snapchat

We’ve covered the basics and specifics for brands on Snapchat, as well as showing which brands are using it well. Snapchat is a perfect way to keep in touch with event attendees in a lighthearted way throughout a conference; you can send snaps showing upcoming events, or recapping a session or a cocktail party. You can ask for snaps back in order to share free drink tickets or admission to a packed keynote; your creativity is the limit on Snapchat in terms of interaction with your followers. Like Instagram, it’s a great way to show off the atmosphere and get future attendees more interested in booking their trip for the next year.

It’s also a great way to foster conversations between attendees; intimidating names in a field can seem more approachable to build a connection with when they’re willing to send a silly snap.

Photo 6-25-14, 11 59 11 AM

 

A snap from Mashable attending a Google event in San Francisco. 

Just be sure you’re letting attendees know ahead of time across your other platforms that you’re on Snapchat, because most won’t think to look for you there. Having signage up around your conference will also let attendees know where to find you across platforms, and keep official hashtags in play, making post-event tracking easier for you!

Pinterest

Pinterest is a great way to help attendees get organized around a conference; build boards for them so they know what to pack, and what sites to see around town if they decide to come a few days early or stay a few days after. You could even encourage speakers to build their own boards around their areas of expertise, driving traffic back to their sites and letting attendees have a better idea of who they are and what their professional and personal focuses are.

SXSW Pinterest

 

An example of a Pinterest board from SXSW, showing off photos from Instagram and helping attendees figure out what to pack. 

The number and variety of boards you want to build up for your event is up to your creativity, time, and resources. Also keep in mind that Pinterest is great at driving sales, so pinning books your speakers have written after an event is a good idea as well as the same kind of snappy visual reminders you put on Instagram around deadlines for ticket prices.

The bottom line

The bottom line remains the same as in our previous post covering the big three social marketing platforms (aside from Facebook): Play to the strengths of every platform you have a presence on, but especially with these two, don’t be afraid to get creative and have fun.

If you have any questions or examples of great conference marketing we missed, please leave it in the comments!

Written by Sarah

July 15th, 2014 at 8:36 am

The Week in Social Analytics #107

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

7 best practices for using GIFs and cinemagraphs for business [from The Next Web; written by Brian Honigman]

“Don’t create this media just for the sake of doing it, but look to create GIFs and cinemagraphs that sync with your campaigns, as well as your consistent product or service offerings.”

How You Can Use Instagram in Your Business [Business 2 Community; written by Renee Shupe]

“Inject some personality into your marketing efforts. Even businesses that provide services or create products that are not ‘pretty’ enough for Instagram can use the service to their advantage by showcasing their human side. Simple photos of you and your team in action will be interesting to many users, especially if they are accompanied by a fun or thought-provoking caption. It’s also good to show your business engaging in charitable work. You could even post photos of your employees or clients along with brief profiles.”

Pinterest Vs Instagram: Visual Content Marketing [from Heidi Cohen]

Check what your competitors are doing on Pinterest and Instagram. What are they doing that’s successful that you’re not? Also check out the top performers on each platform. Take note of ideas that are worth adapting and making your own.”

The minimalist’s guide to boosting brands’ Instagram engagement [from The Next Web; written by Eric Dahan]

“A brand’s greatest challenge is communicating a sincere message to its followers with each and every Instagram post. A successful grassroots campaign prioritizes quality over quantity; therefore, while multiple hashtags will naturally yield higher potential reach, one or two incentive hashtags will generate better follower engagement.”

Should My Brand Be Active on Tumblr? [from Social Media Today; written by Margaret Murphy]

Visibility. Tumblr incorporates tagging and blog categorization to help users find the subjects they’re interested in. Many blogs garner so much attention online that they have even led to book deals. Have you ever heard of the book ‘Stuff White People Like’? How about ‘Humans of New York’? These both started as Tumblrs.”

Social Brands: The Future Of Marketing In 127 Slides [from Viral Blog; written by Igor Beuker]

“Don’t chase social channels like race dogs on steroids. Certainly not based on reach. Claim your domain, go big, go niche or go home.

The brands that will succeed in the future won’t just give back to communities; they’ll actively build and nurture communities.”

Millennials Lead the Way in Sharing Product and Service Info on Social Media [from Marketing Charts; written by staff]

“Millennials were 22% more likely than the rest of the respondents to report having shared a link to a product or service on social media (39% vs. 32%), and 52% more likely to have posted a picture of a product or service (38% vs. 25%). “

5 Grammar Rules You Can Break on Social Media [from Likeable Media; written by Theresa Braun]

You’ve got to learn the rules in order to responsibly break them.

Welcome to the Era of Surround Storytelling [Edelman Digital; written by Jimmie Stone and Kendra Eash]

“How exactly do we show up differently and tell a brand story that still makes sense in this incredibly windy, fragmented environment?”

Written by Sarah

June 20th, 2014 at 9:16 am

The Week in Social Analytics #106

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

First: Edelman Digital’s new Entertainment Study is out this week.

The Best and Worst of Real-Time Marketing: 4 Lessons for Marketers  [from Fast Company; written by Ekaterina Walter]

Stay relevant and add value- in the right tone- while also enhancing customer service.

How Big Brands Keep Their Social Media Audiences Engaged [from Social Media Examiner; written by Lisa Furgison]

Learn from the biggest and best.

Getting Started With Social Video | Infographic [from Business2Community; written by Megan Ritter]

“Research shows that YouTube works well for How-To guides and instruction videos, while Instagram & Vine allow users short snippets of video; perfect for for announcing an upcoming event or generating interest in a brand new product.

Google Hangouts have proven to be more suitable for business-to-business marketing. Vimeo prides itself in high-quality videos.”

New Research Article: “How Do Health Researchers Use Social Media?” [from The Library Journal; written by Gary Price]

“As the United States moves forward with health reform, the communication gap between researchers and policy makers will need to be narrowed to promote policies informed by evidence.

Social media represent an expanding channel for communication. Academic journals, public health agencies, and health care organizations are increasingly using social media to communicate health information. For example, the Centers for Disease Control and Prevention now regularly tweets to 290,000 followers.”

Using Social Media for Restaurant Marketing [from Social Media Today; written by Lauren Marinigh]

The most powerful social tools for restaurants are visual, such as Instagram:

“Take photos of your daily or weekly specials to share with the Instagram world, take customers behind the scenes in the kitchen with how you prepare or make some of your menu items, educate the Instagram world on different fun facts on how you are sustainable. Ideas for Instagram are endless for the food venue and one of the most valuable tools you can have.”

Is Instagram Your Visual Content Marketing Superpower? [from Heidi Cohen]

“Georgia Tech and Yahoo Labs researchers found Instagram photos containing faces were 38% more likely to receive likes and 32% more likely to receive comments, even after controlling for social network reach and activity. However, the number of faces, their ages and gender in the photo didn’t have an effect.”

10 Tips to Improve Your Pinterest Marketing Strategy [from Social Mouths; written by William Johnson]

“Before you start, ask yourself these 4 important questions:

  • Is your business visual?
  • Do you have access to images?
  • Is your target market primarily female?
  • Can your website be easily updated with images and content?”

3 Easy Ways Startups Can Use Twitter to Perform Marketing Research [from Social Media Today; written by Ray Wang]

“By leveraging Twitter, start-ups can. . .listen to their target audience’s conversations and learn about their problems, dissatisfactions, and product features they desire. This marketing research approach can help start-ups discover new business opportunities and unravel overlooked problems.”

Why Apple Doesn’t Tweet [from KISSMetrics; written by Sherice Jacob]

“On the surface, it’s difficult to glean any shred of insight from Apple’s hands-off social strategy. True, when innovation and premium experience are the hallmarks you want to be known for, then being a chatty Cathy on social media clashes against that brand image. There’s also the aspect of control. When you keep a tightly-run ship, it’s hard for leaks to penetrate. Still, there’s no excuse for sticking your digital head in the sand and hoping no one notices your failures. Perhaps Apple feels better equipped to handle the customer experience in its stores rather than on its screens.”

Written by Sarah

June 13th, 2014 at 9:19 am

Travel resources on Twitter and more: Updated

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With Memorial Day approaching this weekend, summer travel is on the minds of many, and the resources to plan and execute the best trips for business or for pleasure lie within the social sites you know and love. Last year we looked at the Top travel resources on Twitter: Accounts to follow and chats to attend as well as the 10 best travel resources on social media and beyond. So what does the travel landscape look like on social in 2014?

On Twitter

All of the travel advice and perspective accounts from our Twitter travel resources post are still active and providing information on everything from amateur and budget travel to high-end luxury accommodations; skim the list to find and follow the users that fit your needs.

As for the travel chats, read over the transcripts to get an idea of which ones would be worth joining in on before you plan your next trip:

  • #MexMonday (all day Mondays): Check this one out if you’re planning a trip to Mexico 
  • #TravelTuesday (all day Tuesdays): Chat about all things travel-related
  • #CruiseChat (2pm EST Tuesdays): Whether you’re a veteran cruiser or new to boat-bound travel, find out all you need to know in this chat
  • #NUTS (Not-so-usual-therapy-session, aka travel and specifically roadtrips) seems to be used more as a generic hashtag than a travel related chat, but you can still check out the session recaps on their site.
  • #TTOT (5:30 am/pm EST Tuesdays): standing for Travel Talk on Tuesdays, you can check out the topic ahead of time on their Facebook page.
  • #LuxChat (2:30pm PST every 3rd Wednesday): While #LuxChat doesn’t always cover travel, keep an eye on the month’s chosen topic if treating yourself while you travel is your goal. You can find recaps of their chats on their Tumblr.
  • #TourismChat (2:00pm CST bi-weekly on Thursdays): Check the @tourismchat account for topics and transcripts.
  • #FriFotos (all day Fridays): You can find out each week’s theme from @EpsteinTravels

Other chats to check out:

Aren’t sure how to participate in a Twitter chat, or want to host your own? Check out our posts about how to get the most out of a chat as a participant or as a host.

Other social media travel resources

All of our holiday travel tips from last year still hold true, and if you’re looking at how to get the most out of travel blogging on Tumblr we’ve covered that too. (You can see all of our travel-related Tumblr posts here.)

We still recommend Pinterest for planning what you’re going to pack, what sites you want to see at your destination, and more. Instagram is an amazing way to catalog your travels that lets everyone at home follow along with you and avoids overwhelming them with an album of 200 new photos to parse when you get home.

But what about using Instagram for inspiring and planning your next trip? Stay tuned. We’ll have that for you soon!

If you’ve got any social media travel resources we missed, leave them in the comments, or let us know on Twitter.

Photo courtesy NYPL Digital Gallery. 

Written by Sarah

May 21st, 2014 at 1:31 pm