TweetReach Blog

Archive for the ‘analytics’ tag

The Week in Social Analytics #127

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On platforms

You Can Put A Price On Pinterest [from Heidi Cohen]

“Pinterest users are highly active on other social media networks according to Global Web Index. As a result they don’t need the same input from family, friends and colleagues that they get from other social media platforms.”

On emotions and trust

Why trust is vital if brands are to make the most of consumer data  [from Econsultancy; written by David Moth]

“Digital technology has given marketers access to an unfathomable amount of customer data, however it should be used in a responsible manner for risk of destroying consumer trust.”

how much trust do you have in comanpanies

Four ways social media impacts emotional branding [from {grow}; written by Mark Schaefer]

  1. We build relationships with brands like we build relationships with our friends. It takes many positive interactions over a period of time.
  2. Loyalty trumps everything. If the world turns upside-down, your loyal customers will be there. So our ultimate goal is to create loyalty.
  3. It is impossible to achieve true brand loyalty in the long-term without emotional connection.
  4. Emotional connection comes when we feel a brand becomes part of our self-identity.

Funny, followers and follow back; how social cues affect our perceptions on Twitter [from Marketing Pilgrim; written by Cynthia Boris]

“But without evening knowing it, your choices are based on social proofs that you’ve picked up in a split second – unconscious cues that help you quickly decide what’s worth your time and what isn’t.”

Also covered by Digiday with Why people don’t like your brand on Twitter, in five charts.

Twitter Tone of Voice

On B2B

Understanding the Channels: An Overview of Social, Mobile, Digital and Traditional Marketing for B2B [from Forbes; written by Daniel Newman]

Marketing strategies must overlap

At some point, your marketing strategies need to converge to give you the best outcomes. For instance, if you are selling software, you can find new customers and educate or inform the existing ones about new products or updates through social media and/or the use of video in creative ways. But, if you sell farming equipment, you might split your marketing efforts into two ways – social media for educating customers, combined with traditional methods like direct mail, banner ads or TV spots to help you do the actual selling.”

The Content Habits of B2B Enterprise Marketers | Infographic [from Marketing Profs; written by Ayaz Nanji]

“More than half (53%) of B2B enterprise marketers spend fewer than two hours a day engaging with industry content. Moreover, 31% say they probably overestimate how much time they spend with this sort of content.”

Pair with B2B Content Marketing Trends for 2015 [Infographic] also from Marketing Profs.

On measurement and everything else

How #TechnologyAndStuff Became GM’s Oreo Moment [from Social Media Today; written by Mark Schaefer]

“This small victory gives me hope. If a bureaucratic company with 1,000 lawyers like GM can embrace an embarrassment and use social media in a wise and fun way, maybe there is hope for all of us! Here is what they did right:

1) In a PR crisis, they cut through the bureaucracy to let the storytellers, instead of the lawyers, run the show.

2) They responded IMMEDIATELY and set the tone for the reaction. If they had reacted in a formal or legalistic way, they would have become part of the controversy instead of part of the fun. They would have reinforced an image of being stiff and out of touch instead of being playful and cool — like their trucks.

3) Instead of focusing on the bumbling #ChevyGuy and the negative implications for the brand, they hijacked the meme with #TechnologyAndStuff which is still funny but also connects the brand to something positive. And stuff.

In a world where traditional media often pokes fun at social media mess-ups, it is refreshing to see a traditional media mess-up become a social media success story.”

Pair with Why Brands Should Stop Idolizing Oreo’s Social Media Strategy, also from Social Media Today.  

The Danger Of Focusing Expectations On A Single Metric [from Marketing Land; written by Kendall M. Allen]

“When doing our business, marketing plan and any given initiative within it justice — do we always slow down and really think through what we are trying to accomplish and why? Do we take the time to lay out the strategy and tactics, and then determine the various (operative word: various) things we should care to learn?”

What Fashion Designers & Publicists Need to Know about Product Photography [from PR Couture; written by Lori Riviere]

Quality product photography enhances a consistent brand image.

 

Written by Sarah

November 7th, 2014 at 8:33 am

The Week in Social Analytics #125

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On your customers 

Whose Story Are You Telling? [from Social Media Today; written by Tamara Dull]

Privacy is important; remember that the information you’re gathering about your customers is their life, and treat it accordingly.

What is customer experience and how do you measure it? [from Econsultancy; written by Christopher Ratcliff]

The biggest challenge marketers often face is making nebulous concepts measurable. Here’s a little help with that.

How Brands Are Falling Short With Consumers [from Marketing Charts; written by staff]

“. . .the Edelman survey identifies several areas in which brands can improve in order to build and maintain effective connections with consumers. For example, while 78% of respondents feel it’s important (top-2 box on a 5-point scale) that brands respond quickly to people’s concerns and complaints, just 17% feel that brands perform well in this respect. And while 59% believe it important that brands give consumers many ways to ask questions and give opinions, only 18% feel that brands are delivering in this area.”

Edelman-How-Brands-Fall-Short-With-Consumers-Oct2014

Emphasis added.

On content marketing 

6 Awesome Ways to Rejuvenate Old Content on Your Blog [from Social Media Today; written by Nick Allen]

Consistently producing high quality content requires a lot of time and resources that we don’t always have. Here are some tactics for making the most out of what you already have in your archives. Pair with How to Turn Your Old, Forgotten Content Into Your New Secret Weapon.

10 Ways To Create Contagious Content for Your Social Media Marketing [from Jeff Bullas; written by Vinay Koshay]

“The better understanding you have of the mind of your audience, the more effectively you’ll be able to create shareable content.”

How to Create a Content Marketing Strategy [from Convince & Convert; written by Jay Baer]

A 7-step presentation to help you get started.

“2. What’s Your One Thing?

What will you create in your content marketing program that sets you apart? There is an enormous glut of content (and more on the way). Will you be disproportionately useful? Will you create Youtility (I say YES!). Will you be disproportionately motivational, inspirational, or otherwise? What is the heart and soul of your content program?

Remember: give yourself permission to make the story BIGGER.

On platforms

How to Build a Unique Visual Brand on Twitter [from All Twitter; written by Lauren Dugan]

“Tweets that contain images consistently perform better than tweets without. Images make your tweet stand out because not only are they eye-catching, but they make your tweet appear larger in your follower’s timelines – a huge boon in the real-time frenzy that is Twitter.”

Yahoo ‘Letting Tumblr Be Tumblr’ Works for Social TV Marketers [from Lost Remote; written by Karen Fratti]

“…Tumblr is less immediate than Twitter or Facebook and it is more about ‘what you do,’ rather than ‘who you know.’ For this reason, it provides television marketers a place to engage on a deeper level with fans.”

On knowing the rules and facing challenges 

How to Avoid the FTC’s Ire When Advertising on Social Media [from Inc; written by Jeremy Quittner]

“Social promotions are all the rage now, but don’t get caught up in deceptive advertising schemes.”

Conquer Today’s Top B2B Content Marketing Challenges [from SHIFT Communications; written by Amanda Grinavich]

Examines the top three challenges cited in MarketingProfs’ latest B2B Content Marketing 2015 Benchmarks, Budgets & Trends report and attempts to help combat them.

Written by Sarah

October 24th, 2014 at 9:10 am

The Week in Social Analytics #124

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Twitter and social television:

10 Secret #Twitter Tips, Tricks and Hacks (That You Probably Don’t Know) [from AllTwittr; written by Shea Bennett]

A good list of tips and tricks to browse, even if you’ve been on Twitter for years.

How SMBs Can Most Effectively Use Twitter [from V3; written by Shelley Kramer]

“. . .it’s also important to remember that prospective customers aren’t really interested in you singing your brand’s praises on Twitter. What they are looking for, however, and why they report they follow SMBs on Twitter is to learn about new products, show support for products and brands they already love and to get information they can use. Keep that in mind as you’re crafting your social media strategy and the content you create and share in social media channels. This research may be specific to Twitter, but I’d guess it can easily be extrapolated across other social media channels as well.”

Emphasis added.

Twitter and TV: 4 Ways to Make It Work [from Convince and Convert; written by Nick Cicero]

“As video becomes more fluid online, social engagement will become essential to finding and retaining loyal viewers for a show, as some have even said, social media is the new TV guide.”

Emphasis original.

Six ways social media is changing the nature of TV forever [from Econsultancy; written by Juliet Stott]

“Social media and social TV are two of the reasons why watching live TV is still so strong, says MTV Finland’s executive producer.

‘People cannot miss the show when it comes on air because they would miss the conversation – it’s part of the draw,’ says Rasimus.”

Instagram and Pinterest:

8 Business Growth Strategies for Instagram [from Social Media Today; written by Warren Knight]

Integration (social buttons on your site and cross-posting Instagram images to other social networks where you have a presence) is a key strategy in this list. After all, if your customers don’t know you’re on a platform, how can they follow you there?

Instagram Grows As Teens’ Social Network of Choice [from Marketing Charts; written by staff]

“Roughly three-quarters of respondents reported using the visual platform, up from 69% in the previous survey.”

PiperJaffray-US-Teens-Social-Media-Preferences-Oct2014

The profile of Pinterest users [from We Are Social; written by Deniz Ugur]

“. . .almost two-thirds of users are in 16-34 age bracket and there are more women than men on the platform.”

Click through for the full infographic.

On digital storytelling and marketing psychology:

Harness the Power of Negativity Bias for Positive Marketing [from SHIFT Communications; written by JJ Samp]

“Your ability to resonate with your audience is enhanced by the finesse with which you can identify negative sentiment and gracefully associate it with a positive message.”

Baratunde Thurston on How to Make Digital Storytelling Fun [from Social Media Today; written by Mary Ellen Egan]

“. . .Baratunde emphasized the importance for companies to match their brand and their mission to their digital stories. If stories come off as inauthentic or tone deaf, consumers will revolt.”

Click through to watch the full video of his presentation.

Finally, some bonus stats on holiday shopping expectations:

Survey: Social Media To Influence Half Of Holiday Shoppers from Marketing Land and 41 percent of shoppers plan to spend more online this holiday season from Marketing Pilgrim.

The Week in Social Analytics #122

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On marketing and psychology

Everything You Need to Know About the Psychology of the Call to Action [from KISSMetrics; written by Jeremy Smith]

“The call to action has a fascinating psychology behind it that includes width, color, border size, copy, and cool CSS effects. Yet, at the same time, this psychology goes far beyond those elements. When we understand the psychology of the call to action, we take huge strides forward in our effectiveness as marketers.”

Twitter 

Twitter Conversations with Impact [from Social Media Today; written by Autom Tagsa]

Want to get in on Twitter chats? Here are some great guidelines. We participate in #MMchat and #socialchat Monday nights from 7-9pm CT, from our @UnionMetrics handle.

How 16 retail banks handle social customer service [from Econsultancy; written by Christopher Ratcliff]

The author reached out to 16 different banks on Twitter, with varying results. Your customers expect you to be present and responsive on social media, so be sure that you are!

DiGiorno Pizza Returns From Its Self-Imposed Social Media Penalty Box [from Marketing Land; written by Martin Beck]

DiGiorno is back on Twitter after 3 weeks of silence following the misuse of a hashtag, and their fans are happy about it! (We wrote about how well they handled the situation when it happened.)

Instagram

20% of internet users use Instagram [from We Are Social; written by Deniz Ugur]

“The study shows one fifth of adult internet users have an Instagram account worldwide, a figure that has consistently risen since mid 2013.”

26th-Sept-2014-20-of-internet-users-now-have-an-account-1

Pair with Instagram Use Remains Heavily Concentrated Among Youth from Marketing Charts.

Content, storytelling, and communication 

How Curated Content Performance Beats Original Content | Content Marketing: Original Versus Curated Content [from Heidi Cohen]

If you have limited resources, consider curating more content than you produce.

How Consumers Respond to Irrelevant Brand Communications [from Marketing Charts; written by staff]

“Two-thirds of survey respondents (aged 18-55) said they have at some point unsubscribed from a company’s email list after it sent them irrelevant information or products.”

The One Storytelling Tactic You Need to Succeed [from American Express Small Business Forum; Erika Napoletano]

Bookending for businesses.

Written by Sarah

October 3rd, 2014 at 9:08 am

The Week in Social Analytics #119

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

On content:

5 ways to produce content that drives revenue [from iMedia Connection; written by Erika Goldwater]

“. . .some 90 percent of marketers invest a huge portion of their budget on content without a formal strategy in place. A documented strategy can dramatically improve resource and budget allocation, buyer targeting, and content idea generation. And it should include concrete and measurable goals, as well as a system for tracking performance relative to those goals across the lead-to-buyer lifecycle. If driving sales and revenue is your goal, there’s only one way to know if your strategy is working: measure effectiveness across the funnel and make adjustments accordingly.”

Content marketing and the difficulties of storytelling [from Econsultancy; written by James Curtis]

“The other big contributing factor to why content marketing campaigns fail to deliver good storytelling is that we forget that most obvious of challenges with digital media, the narrative is often non-linear.”

Visual content:

Visual Content, Confusion, and Copyright Laws [from Spin Sucks; written by Lindsay Bell]

Take it from the macaque: It’s your job to make sure you’re keeping up with and following copyright laws on the images you use in your visual content and marketing.

5 Visual Platforms to Boost B2B and B2C Engagement [from Social Media Today; written by Mordecai Holtz]

If you’re looking to produce and share more visual content, consider these platforms.

Three Instagram accounts every marketer and designer should follow [from Econsultancy; written by Edwyn Raine]

Any overlooked suggestions to add to this short list?

Master the platform:

How to Build Your Brand on YouTube and Reach New Customers [from Social Media Today; written by Joy Mali]

“Video is the best way of communicating your brand to your customers since it establishes a real time experience within them, and your customers feel as if they have really connected with your product. Hence, video can easily support your branding effort like no other medium.”

Brand Marketing on Vine: How to Sell Yourself in Six Seconds [from Social Times; written by Jon Mowat]

Key takeaways from some of the brands best at using Vine:

  • They all have the brand’s community at their heart. GE showcases science, Samsung showcases extreme outdoor sports and French Connection showcases their clothing range to those interested in fashion and travel.
  • There is never a hard sell. In fact, it’s best to avoid traditional advertising calls to action, as they just don’t work on the platform. Each of the Vines above simply give you something to think about; the takeaway is a simple, personal moment. Connection to the brand has to be more subtle and often only establishes itself after you’ve hooked your audience on your style of Vine.
  • They left the door open for you to return. Great Vines will make sure to leave you wanting the next story with anticipation.
  • Creativity was a watchword. Each Vine used the format to its strengths and didn’t try to make a Vine something it can’t be. With the platform, you’ve got a precious few moments to make an impact. Don’t waste them, but at the same time don’t try to cram everything in. Efficiency and the simplicity of your message is key.

Everything else:

Does Social Media Make Crisis Communications More Difficult to Manage? [from PR Newser; written by Shawn Paul Wood]

Seems especially applicable in the wake of DiGiorno’s Twitter mistake earlier this week, and brands’ inability to keep quiet on 9/11.

How to Incorporate Social Media Into Your Product Packaging [from Social Mouths; written by Francisco Rosales]

“Product design and product packaging are two of the only ways you can draw consumers back into your online campaigns as they navigate the physical world. A social campaign may get the ball rolling, but a single hashtag or slogan on your packaging will encourage users to engage more deeply both in person and online.”

The Ultimate Guide To Social Media Contests, 15 Steps [from Social Fresh; written by Erica Campbell Byrum]

Helps you build a plan with a timeline from three months out.

The Week in Social Analytics #117

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Best Practices for B2B Social Media [from SHIFT Communications; written by Amanda Grinavich]

“Because you even though your focus is businesses, you still market and sell to people. And guess what? Those people are on social media too.”

Does Your Company’s Social Media Use Compare? 2014 Fortune 500 Social Media | Research / Charts [from Heidi Cohen]

Check out this great roundup of charts and stats from Heidi Cohen to see where your company ranks in terms of social media usage.

4 Steps To Successful Content Personalization [from MarketingLand; written by Rachel Balik]

“Above all, remember that you need to consider the solution and process that will work best for your company and your technology stack. Make sure that you’re working cross-departmentally with the right stakeholders to get complete buy-in and then the right information. Then, stay invested in the progress so you may tweak and optimize as you go.”

A Crisis Plan You Can Execute in 30 Minutes or Less [from Spin Sucks; written by Phil Gerbyshak]

“Prepare a crisis plan now—before your 30 minutes of make or break is in front of you—and your business can avoid being burned to the ground by one disgruntled ex-customer.”

Pair with: Crisis communication on Twitter for airlines, and crisis communication tactics for cruise lines.

How to Respond to Online Brand and Reputation Attacks [from Social Media Explorer; written by Whitney Gibson]

Do you respond?

“First, it is necessary to evaluate the attacker’s characteristics and find out as much information as possible about the attacker and whether they pose a significant threat.

More specifically, it will be important to determine the following:

  • Whether this is likely a one-time attack by a disgruntled party or the beginning of a full-fledged campaign attack;
  • How sophisticated the attacker is;
  • Whether the attacker has a large social media and online presence or following; and
  • How likely the attacker might be to spread the information around the Internet in highly visible places.”

How To Determine If Your Brand Should Join In [from Likeable Media; written by Rachel Hadley]

“When deciding whether or not to join the conversation, it’s important to ask yourself the following:

  1. Why are we considering participating?
    Are you really posting to spread awareness of an organization or to honor victims of a tragedy? Or are you purely marketing your brand?
  2. Does it make sense for our brand?
    If there is an obvious tie-in to your business and a clear purpose of the post, go for it!
  3. Could it be seen as insensitive?
    If the answer is yes, it will be important to determine the risk. Not everyone is going to like what you do, no matter how good your intentions are, but asking yourself this question could provide a good litmus test to determine whether or not you should join in the conversation.”

20 Creative Hyperlapses From Instagram’s New App [from Mashable; written by Brian Koerber]

Hyperlapse just rolled out this week and some brands are already testing it out. Get inspired by the fruits of their labors.

Why Interactives are the Next Big Thing in Content Marketing [from Visual.ly; written by Karl Schutz]

“If infographics blew up because they caught people’s attention where a boring report wouldn’t, interactives are blowing up because they catch people’s attention – and hold it.”

3 Ways to Create Amazing Interactive Content [from Convince and Convert; written by Jared Flamm]

This piece covers interactive video marketing, reveal-based marketing, and polling. (Check out Wedgies for a great polling tool.)

The Week in Social Analytics #116

without comments


It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

10 Online Marketing Metrics You Need To Be Measuring [from Forbes; written by Jayson DeMers]

“This is because the return on investment on marketing is, in many cases, unpredictable. . .Solid metrics give you the insight to overcome this hurdle of unpredictability.”

How to Develop Rapport With Influencers via Social Media [from Marketing Profs; written by Vibhu Satpaul]

“Have different KPIs for different social media channels. After all, those channels are different from each other; your approach to each will be different, as will which objective is best suited for each.”

What is ‘best practice’? [from Econsultancy; written by Graham Oakes]

“No matter how badly we do, if we can suggest that thousands of other professionals would have done exactly the same in our situation, then we’re safe. No one can blame us for the failure. We were just unlucky.”

How Are Marketers Planning to Maximize Their Value in the Next Year? [from Marketing Charts; written by staff]

“Asked to choose their top 3 from 10 options, marketers responding from around the world converged on one clear response: improving customer segmentation and targeting. . .The focus on segmentation and targeting signals that marketers will be paying a great deal of attention to marketing analytics.”

The Secret Sauce For Creating Epic Curated Content [from Heidi Cohen]

“Epic curated content is a major content marketing effort that’s both original content and curated content because it’s co-created with participants.”

12 Ways to Boost Your Visual Media Performance [from Geoff Livingston]

“7) Twitter has gone the way of visuals, too. Make sure your work is noticed by using Twitter Cards to feature images and other information, such as a sign-up form.

Use Twitter Cards to feature full-sized images in the news stream.”

How Using Images in Social Media Marketing Can Help Improve Business [from Social Media Today; written by Nilay Dhamsania]

“Just think about all the updates, posts, tweets, status messages and pins you see every day. What is it that makes you read or click through a post? A careful analysis shows that most activity in social media sites is triggered by visual representations or images.”

How to Use Instagram Hashtags to Expand Your Reach [from Social Media Examiner; written by Eric Sornoso]

“At this point, Instagram hashtag density tends to be much greater than Twitter’s because companies realize the success of their Instagram marketing depends on proper hashtagging.”

Emphasis added.

The Moment of Truth: Best Practices For Discovering More Moments to Engage [from Social Media Today; written by Bernadette Coleman]

“These vital moments are where you capture your customer, that moment of truth. It’s the time when a consumer shows that they are intent on purchasing something. Basically this is when all your social media, blogging, advertising, coding, among many other things you do collide. The question you seriously need to ask is, will you be the one to meet their needs?”

Written by Sarah

August 22nd, 2014 at 8:14 am

The Week in Social Analtyics #115

without comments


It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Brand Storytelling Beyond the Marketing Silo [from Business2Community; written by Anton Rius]

“Content, then, can play a part in nurturing the relationship far beyond the point of sale. With a holistic content strategy, the marketing department becomes less of a vertical within the organization and instead reaches across many departments and can affect multiple company initiatives.”

Content Marketing and Social Media: What Nonprofits Must Know [from Maximize Social Business; written by Claire Axelrad]

“. . .content marketing is not a synonym for social media. Nor is it a synonym for social deployment.”

3 Big Benefits Brands Can Get From Visual Content on Instagram [from Jeff Bullas; written by Mairead Ridge]

“. . .90% of information transmitted to the brain is visual, and visuals are processed 60,000 times faster than text. Instagram’s visual appeal is a very effective way to showcase products and influence purchasing decisions.”

Is Snapchat Right for Your Brand? | Infographic [from Social Times; written by Kimberlee Morrison]

A simple flowchart can be made even simpler: If Snapchat’s demographics match your target audience, then that’s where you need to be.

How 12 Brands Used Snapchat [from Fast Company; written by Jeff Beer]

“A recent Comscore report found that with 32.9% penetration, Snapchat was the third most popular social app among 18-34-year-olds (behind Facebook and Instagram, but ahead of Twitter, Pinterest, and Vine). And if you look at just the 18-24-year-old base, the app has 50% penetration. The company is said to have about 30 million active users and claims that people send and view more than 700 million pictures and 500 million “stories”–which allow brands to create longer narratives that last 24 hours–a day.”

If that’s your target audience, then you need to pay attention to how these brands are using Snapchat to inform your own strategy. Want even more on Snapchat for brands? Check out our pieces: Snapchat for brands part I: The basics & brand specifics and Snapchat for brands part II: Brands who do it well.

Will your company’s social media efforts pay off? [from All Twitter; written by Shea Bennett

“Here’s a few social media truisms that many brands simply don’t want to hear.

1. Social media success takes time. Don’t expect overnight success. While customers increasingly expecting an almost instantaneous response to their enquiries, generating a worthwhile return on investment (ROI) requires considerable effort and patience.

2. Social media success takes resources. Do you have someone with several hours of quality time per week available to dedicate to your social strategy?

3. Social media success takes you out of your comfort zone. Are you prepared to share other people’s content in your social channels – even that of your competitors? Are you will to engage with other people and open conversations? Do you create original content that other people will want to share? Are you able to handle and respond to public criticism and customer complaints?”

Five Signs Your Company is Ready For a Brand Ambassador Program [from Mack Collier]

“The companies that aren’t ready for a Brand Ambassador program are the ones that view their customers as transactions, not people.”

US CMOs Rank Their Biggest Concerns [from Marketing Charts; written by staff]

What’s your biggest concern, CMO?

Written by Sarah

August 15th, 2014 at 9:38 am

The Week in Social Analytics #113

without comments


It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

10 very cool examples of experiential marketing [from Econsultancy; written by David Moth]

Looking to go in a new direction with your next campaign? Use these examples to inspire.

The Highest Converting Images to Use on Social Media Networks [from Social Media Today; written by Jesse Aaron]

The right image can make all the difference in catching your audience’s attention.

Why It Might Be Time to Completely Change Your Social Media Strategy [from Convince & Convert; written by Jay Baer]

“In the shotgun approach, you don’t worry as much about building a big audience in any particular network, but instead building a touchpoint corral around each of your customers and fans. The holy grail isn’t one million Facebook fans, but being connected to each of your fans in as many places as possible. The more places you are connected to your customers and fans, the more places you have permission to contact them, the greater the chances that you will actually be able to contact them somehow, somewhere.

Emphasis original.

A Social Media Contest, Cole Haan, Pinterest, and the Rules [from Spin Sucks; written by Gini Dietrich]

While this happened a while ago, it’s a good reminder that brands need to know the rules before launching a campaign on a new platform. No one wants to be the one that gets made an example of by the FTC.

Want more on Pinterest? Here’s 7 Ways to Make Your Video Stand Out on Pinterest and The secret to Pinterest: no faces and new heights [Infographic].

What’s in a Detailed Buyer Persona Anyway? [from Business2Community; written by Erin Cushing]

“In the B2B realm, there are a few common areas that are always useful, and some information that is only useful in specific circumstances. Here’s the down-low on what you should consider when building your buyer persona.”

How You Can Tap Into The Power Of Twitter [from Heidi Cohen]

This piece covers 6 Twitter Community Structures Simplify Your Work; below is the Brand Cluster Twitter Structure:

“High visibility, popular brands and celebrities attract large Twitter followings who tweet, comment and share information about them. BUT followers have NO connection to each other.”

These communities tend to have large or very large followings but little connection between all of the accounts that make up the following. Also:

“It’s interesting to note that…Brand Cluster Twitter Communities do very little of their own tweeting.”

Click through for some actionable marketing tips around this Twitter community structure. Also great from Heidi this week: 7 Tactics For Content Curation Success.

Real-Time Marketing Isn’t Just About Twitter: MTV uses Snapchat, ESPN’s on Twitter, and Hyundai works Tumblr [from Adweek; written by Garett Sloane]

“Snapchat, Tumblr and Pinterest ‘have the potential to change the way the industry thinks about real-time marketing,’ said Kevin Lange, Starcom MediaVest Group’s svp of social.”

3 TV Shows Doing Social Media the Right Way [from Likeable Media; written by Jessica Chen]

“One of the most well-developed marketing plans in the industry, the marketing campaign for True Blood is a four-part ongoing project. The online campaign features strategic blogger outreach and behind-the-scenes footage and interviews. HBO most excels in maintaining the True Blood image throughout multiple platforms: the show recently created a blog for one of the ‘newly-turned’ vampires.”

How can I use Twitter’s analytics alongside TweetReach?

without comments

Twitter’s new tweet activity analytics  includes a set of metrics to help you understand the performance of your tweets. It provides a great complement to the Twitter account analytics we provide with TweetReach Trackers. Want to know how you can use them together to make the absolute most of your tweets? Here are a few suggestions.

1. Understand your brand’s impressions

Twitter’s analytics will tell you how many actual impressions your tweets received (defined as the number of times a user is served a tweet in their timeline or search results). Here’s an example of metrics for a tweet from our @unionmetrics account.

Screen Shot 2014-07-23 at 10.54.58 AM.png

With TweetReach, we provide a measure of potential impressions (defined as total maximum deliveries of a tweet) for each tweet. Here’s an example from a TweetReach Tracker showing maximum possible impressions for the same tweet above.

Screen Shot 2014-07-23 at 10.54.29 AM.png

Use these impressions numbers together to understand what portion of your audience you’re reaching and how impactful your tweets are.

2. Improve your tweet performance

Twitter’s new activity dashboard includes detailed metrics for each tweet, letting you know what kind of (and how much) engagement they receive. Over time, you can use this to learn what kinds of content perform better and use that to inform your Twitter strategy.

With TweetReach, we can drill even further into the content in your tweets – the hashtags and URLs you share, including those from Vines or Instagram photos cross-posted to Twitter, which is especially helpful during a campaign that spans platforms. Here’s an example:

TweetReach tweet content

Combining these sets of data you can clearly see which types of content are being shared more, clicked through or favorited more, or some combination of those. Use it to test the same content shared in slightly different ways to see which clearly resonates most with your audience, and build a stronger content strategy tweet by tweet.

Twitter activity

3. Measure engagement with your account

With Twitter, you’ll see stats on retweets, clicks, favorites and replies from the past month, including how these figures compare to the month before, like the image to the right. It’s broken down by tweets from your account, retweets and replies, and promoted tweets.

With TweetReach (pictured below), you get retweets and replies, and how that breaks down into an average retweet rate, in addition to an overview of your follower growth and the reach of your tweets. Look at an all-time overview of how many tweets you’ve sent with an average tweets per week stat, and all of your mentions, with an average tweets per contributor stat. This lets you understand your engagement levels with those who are contributing to the conversation around you; we’ll talk more about this in a minute.

TweetReach Twitter account metrics

Putting these together, you can see exactly which kind of content gets the most – and the best – engagement. If your how-to posts and tips and tricks are all getting favorited, you know which kinds of customers are looking for those resources and saving them to reference later. If your question-style headlines are getting the most clicks, you’ll know to write more of those in the future if you want to get your posts in front of more eyeballs. If your product posts are getting the most replies, look to see how many people ask further questions and how many thank you for sharing the information. Use their questions to inspire new posts and fill gaps in your FAQs.

4. Identify your biggest fans or advocates

Who’s engaging with your content and mentioning your account? TweetReach gives you a list of the top contributors to the conversation with your Twitter account, letting you know who your biggest supporters and advocates are, telling you who you should be paying attention to, engaging with, and rewarding and thanking. Being able to identify your brand advocates is absolutely invaluable to growing your following and increasing engagement.

TweetReach top contributors

Additionally, knowing who interacts with your account can help you understand more about who your audience is on Twitter. Is this the audience you want to reach? Should you shift your strategy to try and reach a slightly different audience? Twitter’s analytics will also help fill this part of the puzzle out; their follower analytics tell you where most of your followers are tweeting from and what they’re interested in.

Using TweetReach’s contributor list augmented by Twitter’s follower details will help paint a deeper portrait of the people who are most engaged with your account and the content you’re sharing. This will help you build the most informed Twitter strategy possible.

Want more?

These are just a few ways you can use TweetReach together with Twitter’s internal analytics to improve your Twitter activities. And that’s just for your owned Twitter account analytics. We can also monitor hashtags and keywords on Twitter to help you understand larger conversations and trends. Learn more about how we can help you measure and optimize your tweets. Email us if you want to talk more!

Written by Sarah

July 24th, 2014 at 12:51 pm