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The Week in Social #165

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We spend the week reading the best things we can get our eyeballs on and on Fridays we share them here with you. Leave your thoughts in the comments, or come find us on Twitter at @UnionMetrics.

What marketers struggle with: Multichannel, influencers, video.

Why Marketers Haven’t Mastered Multichannel? While marketers say they want to make this a focus- “84% of senior marketers worldwide said multichannel marketing was a key focus of their current marketing strategy”- many struggle with understanding and buy-in from higher ups, as well as time to invest in planning and the necessary tools to comprehensively and continuously measure their efforts.

multichannel marketing challenges

As for that last challenge, we know a good Social Suite marketers should look into.

You’ve probably heard of this strange phenomenon of moving pictures used in marketing at this point, but how you do you Start Smart, Scale Up, and Stand Out With Video? Robert Rose takes on these challenges for Content Marketing Institute:

  1. How do businesses empower themselves to create videos (cost effectively) in the first place?
  2. Once businesses are creating videos, how do they scale this ability across the business?
  3. Once businesses have a functional process for creating videos, how do they use this new skill to differentiate the content they’re producing?

Click through to read the whole piece and see what themes address successful video creation and more.

Working with a social influencer is one of the best ways to boost reach across a target audience, but that doesn’t mean it’s free of challenges and Ayaz Nanji takes this on in Marketers’ Biggest Challenges With Social Influencers:

challenges-influencers-280715

We would add one very important caveat: Be sure the partnership matches brand values on both sides. Throughly vet anyone you decide to partner with, be it brand or personal brand/influencer; that goes a long way toward “predicting behavior”.

The platform-specific info you need.

Because you can never get too good at Instagram, Jim Dougherty has 10 Pro Tips for Instagram from the pros, via Cision.

Heard about the Twitter Q2 announcements but weren’t sure what to make of them? SHIFT Comm has a great breakdown from Chris PennState of Social Media 2Q 2015: Twitter Users Plateau. The best takeaway?

“Should marketers be concerned with Twitter’s lack of growth? Perhaps, but that’s a determination marketers will need to make on an individual basis. Look in your web analytics at Twitter’s traffic over a multi-year period. Here’s an example:

shift comm

In this particular instance, while Twitter’s overall membership may not have increased, Twitter’s ability to drive traffic to a desired web destination has improved substantially in very recent times.”

Emphasis added.

Last but not least, Jay Baer is laying down 5 Reasons You Don’t Buy Likes with Facebook Advertising over at Convince and Convert. The bottom line?

“Remember: clicks first, fans second.”


 

So what’s the best thing you’ve read this week?

The Week in Social from Union Metrics #164

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We spend the week reading the best things we can get our eyeballs on and on Fridays we share them here with you. Leave your thoughts in the comments, or come find us on Twitter at @UnionMetrics.

On the serious stuff: Law and crisis communication.

At it’s crux, social media is really just the latest tool humans have for communication; the nature of human communication itself hasn’t actually changed. This works both for and against brands in the midst of a social crisis, as Andy Gilman elaborates in How Social Media Changes Crisis Communications, an interview with Geoff Livingston:

“The Internet is just a vehicle. It really starts with who you are as an organization. It doesn’t matter whether you’re a company, a nonprofit or an NGO. What are your values and your messages? You can decide ‘I don’t want this community to be my customer base,’ that’s your choice. But then you suffer the consequences for it, and it is so much easier to spread that information.”

The speed and ease of communication in the social age simply means you might be facing those consequences a lot sooner and from more people than might have heard about it in a bygone era.

And if you haven’t had time to really take in the new social guidelines from the FTC, check out Adhering to the FTC’s Updated Social Media Guidelines: 5 Tips for Brands from Kristen Sussman. Truly savvy brands will run an audit to make sure even existing content meets the new guidelines. The general rule is always “when in doubt, disclose”.  

And on content marketing and storytelling, because we just can’t get enough.

Social media marketers love to declare that things are dead, occasionally, and this week it’s poor brand storytelling. Bernadette Jiwa responded with a great piece asking Is Brand Storytelling Dead?.

“. . . a brand story is more than cleverly crafted copy. A story isn’t something you choose to tell or not to tell. It’s what people believe when they encounter you or your brand, the impressions they form and the assumptions they make at every interaction with you, both in personal and business settings. Customers are making sense of your story even when they aren’t consciously paying attention.”

Emphasis added.

Want to get inside your customers heads? Then you’ll want to read Six psychology principles that can help your content marketing, from Anna Francis for Econsultancy.

Think you’ve got everything covered in your content marketing? Couldn’t hurt to be sure you haven’t missed something obvious that could be helping, and is an easier fix to make: 5 Obvious Content Marketing Strategies Most Companies Overlook from Neil Patel. (Hint: Just throwing a stock image into a post doesn’t make it “visual content marketing”.)

Finally Katie Gaab reminds us to take time for ourselves and trust in our ideas in Speak Up: Identify Influential Ideas to Make Your Mark. Maybe make time to do a little of that this weekend.

Written by Sarah

July 24th, 2015 at 9:00 am

The Week in Social #163

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We spend the week reading the best things we can get our eyeballs on and on Fridays we share them here with you. Leave your thoughts in the comments, or come find us on Twitter at @UnionMetrics.

Video content marketing is the new black (still).

Brendan Gahan talks Today’s Digital Video Revolution & The Future of Brand on Brian Solis’s blog. The question to be asking isn’t who will win, Periscope or Meerkat, (Vine and Instagram video have each found their own place, after all) but how can your brand keep up with the demand for video?

Related, In A Much Sharper Vision for Online VideoMatthew Schwartz reminds us that

“. . .in order for online video to work with your audience, it must have a sharp message and purpose. Technical wizardry won’t hurt your brand or organization, but the larger goal should be figuring out how the message in the video will tie to corporate objectives, financial and otherwise. It’s a steep mountain to climb (and I’ve got my Sherpa lined up).”

In other words, if you’re going to do it, do it right. And that involves putting some real time and effort into producing quality content that’s useful for your audience. Emphasis added.

Content marketing hasn’t disappeared, however.

Everyone loves to hold up BuzzFeed as an example of content marketing success but Jonathan Crossfield brings up an important point in Why BuzzFeed Shouldn’t Blow Your Marketing Mind: Unless your business model also relies on traffic over sales, theirs isn’t the model to emulate.

In How to Dig Deep for Richer Content from Rachel Truair discusses the “content iceberg”: Most content answers obvious, surface questions. By talking to your sales team, your HR department, your suppliers, or listening to your industry at large, you can uncover more difficult, frequently asked questions customers may even be reluctant to ask. That’s that kind of question you should strive to answer clearly and have easily available for prospects to read— everything “below the iceberg”.

Data still drives everything.

As Chel Wolverton  of SHIFT reminds us, Data-driven still needs human decisions. A computer might be able to tell you that you’re getting a lot of hits on your blog from a certain forum which should mean it’s a ripe target for engagement, but only human common sense can tell you not to engage if that forum is full of people you absolutely do not want associated with your brand.

In this week’s Put A Chart On It: B2B Marketers Struggle to Generate Insights from Social Data

Regalix-B2B-Social-Marketing-Challenges-July2015

 

Notably “issues with data aren’t related to collection but rather the extraction of meaningful insights”. Fortunately we know of some analytics that come with an actionable insight stream, if you’re interested in that level of clarity.

And last but not least, Facebook’s latest updates.

Finally Marisa Sanfilippo breaks down Facebook Updates Controls for News Feed with See it First: What This Means for Marketers. The bottom line? Ask your customers to include you in their list of “up to 30 Pages, friends, and/or groups they want to see first in their News Feed.” You never get what you don’t ask for, after all.

newsfeed_preferences_home


 

Thanks for reading, and see you again next week!

Written by Sarah

July 17th, 2015 at 8:52 am

The Week in Social #162

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On improving your visual content marketing.

Check out these Eight examples of effective emotional video content from Econsultancy, read up on how Meerkat’s Cameo Feature Could Unite Brands and Influencers in Exciting New Ways via Adweek, and test out 4 More Photo Tips Gleaned from the 365 Full Frame Project from Geoff Livingston. meerkatgif

On Facebook.

3 Easy Facebook Insights Tips to Boost Engagement [from The Buzz Bin; written by Rosalie Morton]

Head over to the ‘Posts’ tab to see exactly when your page’s fans are online and schedule your posts for around those times. If more of your fans are online, you’ll have the ability to reach more eyes.” 

Caveat: Posting earlier in the day doesn’t mean your posts won’t show up in their timeline when they’re active later. Test different posting times- a few hours before they’re active, just before, and during- and see which gives you the best engagement.

On storytelling and content marketing.

The Minimalist Approach to Brand Storytelling [from Spin Sucks; written by Laura Petrolino]

Show, don’t tell. You want to leave enough open to let readers fill in the rest of the story themselves in a way they best connect with it.

6 Elements Of Remarkable Storytelling [from B2B Marketing Insider; written by Carla Johnson]

Basic storytelling structure applies to every story, even brand stories.

The Difference Between Content And Content Marketing [from MarketingLand; written by Rebecca Lieb]

Deciding what, exactly, counts as content and should be overseen by a content team can start to get tricky, especially at scale (think every web page, every product description, every piece of collateral, in addition to all the content going out across blogs, social, campaigns. . .you get the idea).

A very thoughtful piece on an exceedingly grey area.

The Week in Social #161

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It’s Friday the Thursday before an observed July 4th holiday here in the U.S., and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On storytelling.

The Secret Every Great Storyteller Knows [from Social Media Today; written by Bree Baich]

If you want to be a great storyteller, you must first and foremost be a great listener.

Digital Storytelling: How to Share Ideas in Innovative Ways [from The Buzz Bin; written by Rachel McPherson]

If you have the resources to literally immerse your audience in your content, then do it. For example, this Interactive Everest Climb from The Washington Post:

everest-promo-new

Content marketing, strategy, and inspiration from recent great campaigns and stories.

“How to” Videos – A Golden Opportunity for Brands to Generate Content [from Business2Community; written by Elizabeth Dyrsmid]

Demo your products, help your customers solve their problems, and do it all in the hot content format of the moment: video.

10 Stupidly Simple “Hacks” To Win At Content Marketing [from MarketingLand; written by Quinn Whissen]

“Content marketing is hard. But it doesn’t have to be boring.”

Read on for the author’s list of “tiny, innovative tests” that can “drive serious results”. And remember that people are lazy: Make it easy for them by creating content that will solve their problems.

Facebook content strategy is a time bomb for inbound marketing [from {grow}; written by Mark Schaefer]

“A few years ago, the major social platforms were happy to have your links to great content but now they are transforming themselves into virtual news and entertainment channels because they want you to spend time on their site, not yours.”

The landscape is changing. What do you think?

11 best social campaigns and stories from June 2015 [from Econsultancy; written by Christopher Ratcliff]

These monthly roundups from Econsultancy should go on your must reads for content marketing inspiration.

And finally, on getting that content shared, and how networks can trick us.

Five reasons people share content [from We Are Social; written by Lisa Collins]

“In his analysis of The New York Times study social media guru Jeff Bullas claims there are five reasons that we share content with others:

  1. To bring valuable and entertaining content to others
  2. To define ourselves to others
  3. To grow and nourish our relationships
  4. Self-fulfilment
  5. To get the word out about causes and brands”

So: Awe your audience. It’s that simple, and that difficult.

The Social-Network Illusion That Tricks Your Mind [from MIT Technology Review]

Meet the Majority Illusion:

Majority illussion

“They illustrate this illusion with a theoretical example: a set of 14 nodes linked up to form a small world network, just like a real social network (see picture above). They then color three of these nodes and count how many of the remaining nodes link to them in a single step.

Two versions of this setup are shown above. In the left-hand example, the uncolored nodes see more than half of their neighbors as colored. In the right-hand example, this is not true for any of the uncolored nodes.

But here’s the thing: the structure of the network is the same in both cases. The only thing that changes is the nodes that are colored.

This is the majority illusion—the local impression that a specific attribute is common when the global truth is entirely different.”

Marketers may recognize this in the form of identifying the influencers in any particular space.

Bonus read: How to Build Rapport and Pitch Media Using Twitter via SHIFT Comm.

The Week in Social #160

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On big questions, social media crisis, and the law.

Better Client Insights Begin With Why [from SHIFT Comm; written by Chel Wolverton]

“It’s important to note that while asking ‘Why?’ helps understand what the client needs, what the client needs may not always be what they want. We need to come to a mutual understanding and relationship built on trusting our experience. Our job in revealing client insights is to help them grow and prosper. Understanding ‘Why?’ helps us explain to our clients the choices we make, especially when they run contrary to their expressed desires.”

Emphasis added.

Do Social Media Crises Actually Exist? [from Social Media Explorer; written by Kat French]

Before you panic, read this:

“Heightened, alarmist language like ‘social media crisis’ creates unnecessary fear and drama around something that should be a normal part of doing business. It supports the unrealistic expectation that nothing negative will or should ever be said about your company online.

Unfortunately, managing the fallout from mistakes is a part of every business. But the odds are, unless your situation is truly unprecedented, business will soon get back to normal.”

So: Make a crisis communication plan (here’s a free tip sheet from Cision) and be prepared for the worst, but don’t panic.

Emphasis added.

What You Need to Know About the FTC’s New Social Media Ethics Q&A [from PRNewser; written by Patrick Coffee]

When in doubt, disclose. But here are some basic takeaways:

  • ‘The purchase/sale of fake ‘likes’ or followers is ‘clearly deceptive’
  • Followers participating in contests used to promote a given brand must make that fact clear (preferably by using “contest” or “sweepstakes” in the hashtag
  • The client is ultimately responsible for the individuals who post on its behalf
  • Sponsored videos should note their status in the videos themselves (information below is not good enough)

All things platform-specific

Instagram Marketing: What Instagram’s New Ad Business Means for Brands [from AdWeek; written by Francis Trapp] 

“The specializations of influencers allow brands a more refined and controlled advertising solution. The scope of aspirational categories that Instagram influencers fall into is entirely consumer-driven: From health and beauty tips, to niche diet guides and emerging fashion trends, Instagram influencers reflect what consumers want to see and want to be.

This, in turn, creates a captive market of consumers searching for the products with which they can recreate the lifestyle of an influencer.

The process is the evolved by Instagram’s ad business: The simple association between a brand and an influencer translates an unfamiliar product to an aspirational product; Instagram’s integrated external links seal the deal and make the sale.”

Just be sure you’re doing all the necessary disclosing as laid out in the FTC post above.

Emphasis added.

And finally, the best of this week on content marketing

7 Essential Roles for a Successful Content Marketing Strategy [from B2B Marketing Insider; written by Liz Bedor]

Keep these roles in mind when building a content marketing team. If you are one person performing all seven of these roles, godspeed.

Written by Sarah

June 26th, 2015 at 9:29 am

The Week in Social #159

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

Big questions and B2B

Every marketing challenge revolves around these questions [from Seth Godin]

Great writeup on the essential questions behind marketing.

25 B2B Social Media Statistics About Platform Usage [from Social Media B2B; written by Jeffrey L. Cohen]

All the B2B specific stats from the latest social media industry report from Social Media Examiner.

On content marketing and the ubiquitous hashtag

Should you stop using hashtags in social media content? [from SHIFT Comm; written by Chris Penn]

“That said, should you change your hashtagging habits? The answer is: test for yourself. Over the next 2 months, alternate weeks. One week, use hashtags. One week, don’t use hashtags. Alternate for the next 2 months, then count up your likes, comments, shares, retewets, and favorites. See which posts get more engagement and which posts get less engagement.”

Emphasis original.

10 Simple ideas to achieve more content sharing now [from {grow}; written by Mark Schaefer]

Content Shares

Definitely worth clicking through the whole presentation.

 Platform-specific updates

7 Things You Need To Know About Twitter Auto-Play Videos [from Social Media Today; written by Sarah Matista]

Great summary of what exactly Twitter putting videos on auto-play means, from data usage to view counts and more.

 

What’s the best thing you read this week? 

 

 

Written by Sarah

June 19th, 2015 at 9:19 am

The Week in Social #158

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On content and influencer marketing. 

Refresh your reading list with these recommendations from Michael BrennerTop 20 Content Marketing Blogs You Should Read Every Day and remember that when it comes to content marketing, “focus on skill, not scale” in this piece from Victoria HoffmanThe Other Half of Content Marketing (The Part You Can’t Hack).

Influence Marketing: Success Is All About Finding the Right Partner [from Social Media Today; written by Sébastien Boyer]

“Influencers need to be assessed on reach, relevance and resonance. What is the size of their following and for they have an active social media presence (Reach)? Do their posts ring true and reflect compatibility with your brand, product or service (Relevance)? Are the articles or posts receiving comments and, equally important, replies (Resonance)?”

2

“Your ideal influencer lies at the intersection of the three Rs.”

4 Ways to Find Truly Relevant Influencers for Your Marketing Campaigns [from PRNewser; written by Lauren Jung]

Popularity (read: a huge follower count) doesn’t necessarily equate influence.

“And back to my point about popularity versus influence. You might have a follower threshold you want to meet and while a certain blogger might really fit the bill, perhaps her audience size isn’t quite up to the standards you’ve set. My advice is to be open-minded AND do some digging before moving on to the next blogger. Pay attention to engagement. Her follower count might not be high but her engagement could be through the roof, which could lead to conversion that is also through the roof.”

Emphasis added.

Basically: Someone with a smaller overall following might have higher engagement in their audience, so while a brand would be reaching fewer people overall those they are reaching would be more likely to pay attention to the recommendation and actually follow through on a trial or purchase.

Bonus reads: What The Most Effective Social Media Marketers Actually Do from Heidi Cohen, and The 9 Internet Trend Charts From Mary Meeker That You Need To See.

Platform specific tips, tricks, and more. 

How cinemagraphs are helping brands break away from static content [from Econsultancy; written by Kasia Piekut]

“Often mistaken for an animated GIF, cinemagraphs are a hybrid of living photography and video in which just one or two details are being brought to life with movement.”

chopard-marketing-cinemagraph-blog-flyer

How to Make Your Instagram Game As Strong As My Five Favorite Accounts’ [from Ann Handley]

“In other words: the most successful companies advertising on Instagram won’t be the ones with the most money to spend.

They’ll be the ones that understand the inherent strengths of the platform, and use it as a place to tell stories that make people feel something.”

Bold emphasis added.

Finally if you’re still not clear on this whole live-streaming trend, read Periscope and Meerkat: what do marketers need to know? from Christopher Ratcliff, and pair with How brands can use Periscope and Meerkat which has more brand examples from both platforms.

Written by Sarah

June 12th, 2015 at 9:07 am

The Week in Social Analytics #157

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

On social strategy 

The new guide to minimizing legal risks in Social Media Marketing [from {grow}; written by Kerry Gorgone]

Because “Get Out of Jail Free” cards aren’t real outside of Monopoly.

Managing Expectations Should Be Part Of Your Social Media Strategy [from Social Media Today; written by Mark Ferguson]

Set modest goals, and don’t be afraid to experiment:

“One of the good and bad things about social networks is how much information they have. Someone posts an update, you blink and you’ll miss it. This has some obvious disadvantages but one big advantage. You can experiment without major consequences. You can try various versions of tweets, updates, pins etc. to see which one works best for you. By the time you know, your failed experiments are buried under the 500 million tweets per day. There is no such thing as perfect in social media. That’s one of the beauties of it. The best time to experiment is when you start off as you have fewer followers and connections.”

Emphasis added.

Social video. Still so hot right now.

5 Mind-Boggling Video Stats and How To Use Them To Your Advantage [from social@Ogilvy; written by Justine Herz]

3) 1 in 3 viewers share a YouTube video after watching, and 700 YouTube videos are shared on Twitter alone every minute.

People like to share videos. They want something to share. Now, this ”1 in 3″ number is a bit misleading because the majority of those videos are not branded, however, the user behavior is there. People want to connect with content and tell their friends about it. We just need to give them something to connect with. If we make videos people love, find interesting, surprising, they’ll connect with it.”

Social Video Chart: Your At-A-Glance Guide To 7 Major Platforms [from MarketingLand; written by Martin Beck]

“A side-by-side feature comparison of the seven major social video players — YouTube, Facebook, Twitter, Instagram, Vine, Snapchat and Tumblr.”

social-video-posts-v5

Platform specific tips, tricks, and more

88 marketers you should follow on Twitter [from Convince & Convert; written by Jay Baer]

Double-check to be sure you’re following these fine people on Twitter. (You might want to be sure you’re following @tweetreachapp and @UnionMetrics while you’re at it.)

Tip: What are Facebook video ads good for? [from Social Fresh; written by Jason Keath]

“‘While video creative was not great at driving clicks to a landing page, we found that retargeting people who watched a video did improve the click-through and conversion rates. In other words, audiences that were warmed with video creative were more likely to take action on follow up campaigns.’ said Kistner.”

Emphasis added.

A Three Step Guide to Winning at Instagram [from Social Media Today; written by Andrew Hutchinson]

Image quality almost goes without saying, but you also need consistency in your visual branding. What else?

“One of the key things to remember in your images is that photography appeals to people’s aspirations – the things we want to do, the places we want to be. In the earlier examples shown from Nike, we’re inspired to go outside and smell the flowers, to get out into the elements. This is based on Nike’s in-depth knowledge of their audience – they know that these images will resonate with their followers, because they’re people who’re into running and the outdoors. How do they know this? Because they’ve done the research, they’ve built the audience personas, and they’ve tested over time. So how can you do the same?”

Emphasis added.

The Week in Social Analytics #156

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It’s Friday and that means it’s time for This Week in Social Analytics with our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook

Platform-specific tips and tricks. 

How to Add Paragraph Spacing to Your Instagram Posts’ Caption Copy [from Social Media Today; written by Jim Belosic]

A nifty trick to break up that wall of text when you have a long caption for a contest, or to really tell the story behind an image.

Beyond Cats & Bloopers: Getting Real on the Future of YouTube [from social@Ogilvy; written by David Stone]

“The reason for all this lies in YouTube’s emerging business strategy: empowering and educating creators to create better quality content makes YouTube more desirable to audiences and allows the streamer to compete with services such as Netflix and Amazon Prime.”

YouTube marketing strategy a top priority for social media marketers [from Convince & Convert; written by Jay Baer]

“Is video harder than sending a tweet? Of course, but once you have a sound Youtube marketing strategy (or a video strategy overall that might include Facebook, Instagram, and even Twitter video) it doesn’t have to be a massive production burden.”

On influencers. 

If You Want Your Content Marketing to be Great, Ask Influencers to Participate [from TopRank; written by Lee Odden]

1. Set Goals for Marketing and Influencers

In order for co-created content to be successful for marketing, specific audiences and goals should be identified.

Think about: What do you hope to achieve with an influencer content program? How will influencers benefit? More importantly, how will your customers benefit?

Think about the distinct audience that you’re after with the content being co-created and set goals specific to what your idea of success looks like. Quantify those goals as well, whether it’s to increase the reach and engagement of your brand to the influencer’s community or to inspire more leads and sales by a certain percent.

Also, set goals for the influencers. For short term projects, focus on participation quality. With longer term programs, focus on participation, marketing outcomes and the relationship.”

A 4-Step Blogger Outreach Tool for Identifying Influencers [from Convince & Convert; written by Kristen Matthews]

“A crucial part of blogger identification for marketing purposes is thinking a step past buyer personas and coming up with “influencer personas.” An influencer persona is an overarching profile and data on the types of bloggers that appeal to your target consumers.”

And finally, on UX. 

How Important Is User Experience? 9 Things You Need To Know About UX [from Business2Community; written by Jasmine Henry]

“User experience (ux) is an emerging practice that sits at the intersection of behavioral science, web development, and domain-specific knowledge. It’s a human-centric approach to understanding how people engage with technology, and how to build the best web experiences possible.”

 

Written by Sarah

May 29th, 2015 at 8:53 am