TweetReach Blog

The 54th Annual Grammy Awards were held in Los Angeles last weekend on Sunday, February 12, 2012. More than 39 million viewers tuned in to watch their favorite bands, musicians and artists come together for a few hours during what many refer to as “music’s biggest night.”

During the broadcast on Sunday, the official #GRAMMYs hashtag was tweeted 2.1 million times by more than 700K people, generating a unique reach of nearly 60 million. At its peak, use of the #GRAMMYs hashtag spiked up to 18,000 tweets per minute.

Twitter buzzed about…

Check out this stream graph of tweets about the most popular artists (click through for the interactive version). Each colored layer represents tweets about one artist. The spikes on the graph illustrate tweet volume throughout the show.

The most-talked about artists during the 2012 Grammy Awards were:

1. Adele: 340K tweets
2. Chris Brown: 152K tweets
3. Nicki Minaj: 85K tweets
4. Rihanna: 81K tweets
5. Taylor Swift: 68K tweets
6. Whitney Houston: 66K tweets
7. Bruno Mars: 60K tweets
8. Foo Fighters: 52K tweets
9. Lady Gaga: 43K tweets
10. Katy Perry: 41K tweets

Whitney Houston passed away suddenly on Saturday, which had a big impact on this year’s Grammys. The show’s touching tribute to the singer generated a lot of buzz on Twitter as fans and friends remembered Whitney and her music; there were more than 66,000 tweets about Whitney during the show.

Adele was the night’s big winner, taking home all six of the Grammys for which she was nominated. She also garned the most Twitter attention of any artist; Adele was mentioned in 340K tweets last night! Many felt that Adele’s performance was the show’s best, especially since it was her first major appearance since she had vocal cord surgery last November. In particular, many Twitterers mentioned how strong her voice sounded, and how they preferred Adele’s simple vocal performance to some of the night’s other, more choreographed numbers.

Chris Brown ignited a great deal of controversy at this year’s awards, appearing at the Grammys for the first time since he was arrested for abusing his then-girlfriend Rihanna in 2009. The more than 150K tweets about his two Grammy performances last night ranged from disbelief and anger at his inclusion to support from his fans.

Nicki Minaj generated an entirely different kind of controversy with her red carpet entrance and subsequent performance of her new song, “Roman Holiday.” Viewer opinions varied, with some finding it interesting, bold or weird, while others (like the Catholic Church) found it offensive.

What did you think of the 2012 Grammy Awards? What was your favorite performance?

Interested in stream graphs? Give this paper by Byron and Wattenberg a read. 

The results are in – the Golden Globes were held last night and the Twitter traffic was off the charts! TweetReach, in partnership with mhCarter Consulting and the Hollywood Foreign Press Association, tracked and analyzed all of the tweets during the broadcast of the 69th annual awards show.

We watched for all mentions of Golden Globes during the broadcast and with close to 1 million tweets from almost 300,000 contributors generating over 2.2 billion impressions, the results came in at three times the Twitter volume we saw in 2011.

While “The Artist” and “The Descendants” walked away with most of the awards, what tweets drove the buzz? Check out the infographic below for the details!

We often use TweetReach to track the success rates of TV shows and other major media events. We thought it would be interesting to analyze the tweets during last night’s Iowa Caucuses for the Republican nomination for President. As you know by now, former Massachusetts Governor Mitt Romney beat Rick Santorum by just a few votes, and Ron Paul came in third. Could Twitter activity have been used to predict the winner?

Last Friday, we started tracking all tweets that mentioned any of a candidate’s Twitter accounts (personal and campaign), the major news networks’ coverage of the caucuses, and hashtags such as #iacaucus that were used by the major news media and others in their tweets.

Interestingly, the overall Twitter volume about the caucuses was pretty low. In fact, we often track more tweets in an hour about a single TV show than we have in five days about all nine candidates. Nevertheless, early on in the evening we predicted a win by Mitt Romney or Ron Paul based on early Twitter activity and retweets.

Overall tweet volume, the number of unique contributors (people who have tweeted about a topic), reach, exposure, and the retweet rate (average number of retweets per tweet) can be useful indicators for deciding what topics are most popular on Twitter. But can they help predict results in Iowa? Here’s how the data shook out for the six major candidates:

Based on overall reach, Romney, Santorum, and Paul came in as the top three candidates, mapping directly to the final caucus results. Based on this analysis, reach seems to be a good indicator of success. But, since much of this reach can be attributed to mentions by major news media accounts, it’s more likely that Twitter activity is merely descriptive of what is happening. Nevertheless, the percentage of total reach from the major candidates ended up being very close to the actual caucus results:

Also noteworthy, despite having over 2.5x the tweet activity of Romney or Santorum, Ron Paul only had the third highest reach. Paul also had over 1.5x the contributors and the highest retweet rate of the candidates, more likely an indication of his support among younger voters and their engagement on Twitter. But, a larger follower count and more activity on Twitter don’t necessarily help predict a winner.

Other fun facts, the most retweeted tweet in our analysis came from Ron Paul’s account, and mentions Jon Huntsman who didn’t actively campaign in Iowa:

And, the second-most retweeted tweet came from Robert Reich, professor at University of California at Berkeley and former United States Secretary of Labor:

Studies have shown that Americans use social media to follow politics. As the primary season unfolds, we’ll continue to analyze the Twitter activity of the major candidates and report back on what we find. In the mean time, we’d love your feedback!

Welcome back to TakeFive with TweetReach, our ongoing interview series with notable members of the social media analytics and measurement community. This week we’re thrilled to welcome Michele Hinojosa, a self-confessed analytics geek and Director of Digital Analytics at Red Door Interactive.

TweetReach: Welcome Michele! Let’s start with talking about how you got started with social analytics. What got you interested in measuring social?

Michele Hinojosa: I first got into digital measurement through web and advertising analytics at Kelley Blue Book. As I started expanding my horizons and wanting to learn more about the digital analytics industry, I started joining in conversations in social media — the Yahoo Web Analytics group, Linked In, Quora, but especially Twitter. For me, social analytics started mostly as a curiosity, just playing around with different solutions and analysing social traffic to my little blog, or analysing the social media behaviour of the online web analytics community through the #measure hashtag.

Now, at Red Door Interactive, my team of Digital Analysts and I get to help clients understand the impact of conversations they’re having with customers, including on the website, in social media or through a variety of acquisition channels.

TweetReach: What metrics are most important for your job and your company? What should we be measuring? Beyond that, is there anything we shouldn’t be measuring? Are there any “bad” metrics?

Michele Hinojosa: I don’t think there are “bad” metrics per se, just less useful ones. There is an evolution as companies grow from a simple like/follower approach to looking more at business impact. This isn’t really surprising, given a lot of companies also embark on social “because we should”, but without strategy or goals for doing so. Ideally, companies should embark on social initiatives with clear goals (e.g., decrease call center volume, drive sales, drive traffic to the website, save on other marketing budgets, etc) and understand what, in a perfect world, you would want to measure. From there, figure out if you can. Do you have the right toolsets? The necessary data integration? If not, come up with something that gets you close, or gives you directional insight while you build out the rest. I’m not saying wait until everything is perfect before you do anything, but make sure you know where you want to get before you start working towards it.

TweetReach: What are your recommendations for someone just getting started with social analytics? What should they do first? What are some important considerations?

Michele Hinojosa: For an analyst thinking about diving into social media, they need to first get involved in social media themselves. I don’t think you can measure what you don’t understand, and getting involved in a variety of social channels is key to understanding them. (And no, just having a Facebook account doesn’t count.) Each channel is different and the goals of being involved are different. I try new social channels all the time. They may prove to not be “my kind of thing” (and no one can possibly keep up with all of them and hold down a job, too!) but at least play around and see what they offer, how the channels differ and how they might be used for different goals or different businesses.

There are key books I would recommend reading – John Lovett’s “Social Media Metrics Secrets”, Jim Sterne’s “Social Media Metrics” and Olivier Blanchard’s “Social Media ROI” (and converse with these guys on Twitter! They are great guys and are always up for a good conversation.) Not to mention a myriad of blogs out there.

From there, start doing it, even if you just start by analysing your own accounts. Better yet, find a local business or non-profit to help (so you can attempt to tie to actual business metrics.) You’ll learn more from doing (and, let’s be honest, making mistakes) than you ever will from a book.

But it’s important to keep in mind social media is just one marketing channel. It’s great to have an interest in social analytics, but like other areas, it needs to be kept in context of the overall business and marketing efforts.

TweetReach: Let’s talk about consistency in measurement. There are a tremendous number of tools and approaches used to measure social media performance, which can produce results that are difficult to compare. Do you see the industry evolving towards a more standardized set of metrics or do you think we’ll continue to see a lot of variety and experimentation?

Michele Hinojosa: I’m going to give the very on-the-fence answer: Both. While social analytics often starts as just “likes” and “followers” for companies, pretty soon executives (and hopefully, good analysts!) are trying to tie this to actual business value, and look at social media in the context of other marketing initiatives. Profit or revenue driven are standardised and can apply across all channels, including social. However, let’s be honest: sometimes that’s hard to measure! It involves tying together different data sources, understanding attribution, and trying to measure what may sometimes be unmeasurable. (Do I know that you bought my product after you saw your best friend’s Facebook post raving about it? Maybe not.) But while the answers won’t be perfect, companies have to try to get as close as they can.

On the other hand, new social channels crop up every day, and while these too need to be tied to profit, they’ll also have their own in-network metrics that marketers and analysts will keep track of, and use to understand behaviour. (After all, somewhere there’s a 12-year-old in his garage creating something that will blow Zuckerberg off the map.)

Ultimately, social needs to be tied to business objectives like any other initiative, but the methods we use to do this will get more sophisticated, and I think there’s a lot more experimentation still to come.

TweetReach: We’re hearing a lot about influence right now; everyone wants to measure influence and target influencers. What are your thoughts on measuring influence in social media? What’s the best way to determine who is influential for a particular campaign or initiative?

Michele Hinojosa: Influence is a great example of where social analytics has room to grow. What businesses care about is who influences sales (or leads, or referrals, or whatever your business objectives.) Social tools are measuring “influence” on retweets, or Facebook likes, or video views. I can understand why businesses want to understand who their influencers are, but I think we need to keep in mind the limitations of a lot of current measures of influence — they’re likely not measuring influencers of the business metric they actually care about. That’s when it will be truly useful.

At the same time, I worry about the uses that current influence metrics are put to. I can see a use in using influence to prioritise, for example, response to requests. (For the same reason that food critics get the best cut of meat, those with online influence can have a big impact if they have a negative experience, and I can understand companies wanting to provide excellent service.) But I hope it’s not used as a metric of “you’re not worthy of my time.” Simply put, I can see using influence to determine who to respond to first, but not who to respond to at all.

I also worry about the use of influence in areas such as recruiting. I hope companies make their decisions off more than one number, and look at a candidate or potential consultant’s actual track record, results and skills.

I think these concerns just speak to the overall reality with a lot of social media metrics today — they can be useful in context, but as one standalone metric, we may sometimes attach too much significance, without enough consideration, analysis and scrutiny.

TweetReach: Thanks, Michele!

Michele Hinojosa is a self-confessed analytics geek. She is currently the Director of Digital Analytics at Red Door Interactive, responsible for leading a team of analysts to produce actionable insights and recommendations to optimize clients’ online initiatives. As the Manager of Web Analytics for Kelley Blue Book, she and her team were responsible for forecasting, analyzing, testing and optimizing KBB.com and its associated businesses.

Michele enjoys reading, writing and thinking about analytics and engaging with the web analytics community via Twitter. You can read her thoughts at michelehinojosa.com or @michelehinojosa.

Welcome back to This Week in Social Analytics, our continuing round-up of some of our favorite posts on social analytics, measurement, Twitter and other items that caught our eye over the past week. Enjoy, and please let us know what you think.

eMetrics 2011 NYC Take-aways
Coming off last week’s eMetrics conference in New York City, several measurement and analytics pros provided summaries of their key take-aways from the event. From Michele Hinojosa: Top Learnings from eMetrics NYC 2011, from Marshall Sponder: Overall Feedback from Emetrics Summit NYC and various other musings, and from Pamela Achladis: Smart Marketing Insights From eMetrics NYC.

Four Books + One Blog = Best Practices of ROI
On the topic of social media ROI, there are many choices for information. Chris Syme highlights her favorite sources for insight, including books by Katie Paine, Dan Zarrella, Olivier Blanchard, John Lovett, as well as Tom Webster’s Brand Savant blog.

Confusing Activity with Influence
Tom Webster takes on the “million follower fallacy” conversation and whether follower count impacts influence.

New Twitter Data: Optimal Link Placement for Clicks
Interesting analysis by Dan Zarrella that looks at how link placement in a tweet affects click through rates. Surprisingly, to me anyway, placing the link toward the front of the tweet is the most effective.

Up next in our series of posts about what Twitter can tell us about new fall TV is an analysis of the most recent show to premiere, ABC’s Once Upon a Time. What did Twitter think of ABC’s new fairy tale drama? Let’s find out!

One of the last shows to premiere this fall season, Once Upon a Time aired for the first time on Sunday. Its premiere episode got really great ratings, garnering 12.8 million viewers and scoring a 3.9 rating in the desired 18-49 demo. To put that in context, TV|Line writes:

Once‘s tallies represent almost double what Extreme Makeover: Home Edition last did in the Sundays-at-8 slot. In fact, it’s ABC’s biggest audience in the time period with regular programming since March 2008 and its best 18-49 performance there in three years.

So, according to traditional TV audience ratings, the premiere of Once Upon a Time was a huge success for ABC. But what did the Twitterverse think? Were the Twitter ratings as high as the Nielsen ratings?

On Sunday, October 23, 2011 (the day of the first episode’s premier), 14,353 tweets about the show from 12,033 different people generated a reach of 6.55 million. Those are terrific numbers, with lots and lots of unique contributors, a healthy tweet volume, and an impressive reach. For comparison, here are the numbers for the premieres of two similar ABC shows (all three are hour-long dramas).

While Pan Am generated nearly twice as many tweets as Once Upon a Time on its first day, those tweets were posted by a smaller group of people and generated a much smaller reach. Revenge, which has already been picked up for a full season on ABC, generated fewer tweets, but had a very large reach. The size of both the contributor pool and the audience for those contributors’ tweets (as measured by reach) can tell us a great deal about a show’s popularity, particularly if we watch how these metrics trend over time. Take these graphs for recent tweets about ABC’s Pan Am and Revenge, showing tweets from 9/14 through 10/22, encompassing the first five episodes of both shows.
The spiky green graph represents tweet volume by day for each show, with large spikes on the day the show airs on television. The blue area represents weekly reach for each show. While the scales for the two shows differ, you can see a steady and alarming decline in both reach and tweet volume for Pan Am, after some initial interest during the first two shows. In contrast, Revenge seems to be picking up steam recently and is settling in to a solid pattern. (Note that reach plummets for both graphs on the right because the current week has just started, so weekly reach data is incomplete.)

But back to Once Upon a Time. Sure, the metrics for its first show look good, but what do the tweets about it actually say? Here are a few of the most-retweeted tweets.

Generally, most tweets with any opinion included a similar positive sentiment. It’s still very, very early – the show only premiered yesterday – but these tweets are definitely a good start. And of course, not everyone loved the show. Below are a few examples of less-than-glowing reviews. But even most of the popular negative sentiment tweets weren’t really all that negative, which is certainly a good sign (compare that to tweets about the now-canceled Playboy Club, which saw lots of highly negative tweets).

So, we’ll keep an eye on this show as it finds its footing in ABC’s Sunday night lineup. It’s still way too early to decide if this show will eventually get the axe or not, but based on early reactions, I predict that ABC will keep it around, at least for now (and based on that graph above, it’s probably safe to bet that Pan Am will be canceled soon). We’ll see how both shows do over the next few weeks.

Did you watch Once Upon a Time? What did you think?

Hello again from This Week in Social Analytics, our ongoing summary of some of our favorite posts from this week in the world of measurement, analytics and social media. Enjoy!

How Top Brands Measure Social Media Success
Todd Defren at SHIFT Communications interviewed a few top brands asking for the one metric that they used internally to talk about Social Media ROI. Perception of the brand, customer satisfaction and customer loyalty topped the list. Refreshingly, nothing about the number of clicks or followers in this list.

6 Ways to Measure Your Social Media Results
Phil Mershon of the Social Media Examiner reviews Susan Etlinger’s recent research on social media measurement practices and tools. We’ve posted that here before, but this is a great reminder and practical advice on how to tie your measurement program to key business objectives.

eMetrics 2011 — Twitter Analytics Additional Resources
From Tim Wilson, a nice collection of links on Twitter analytics from his presentation at eMetrics 2011 in New York City.

So far, 20 of this fall’s 25 new network shows have aired. We’ve been tracking tweets about all 25 shows for more than two weeks and today it’s time to check in with our data and see how the shows are doing. I’m going to take my first guesses at which new shows will be cancelled this season, based on a few of our standard quantitative TweetReach metrics. A few caveats before we begin, however…

First, since these shows premiered and air at different times, these initial metrics will be somewhat biased towards the shows that began the earliest in the season. In the next few weeks, this advantage will disappear, but for now, take these numbers with a grain or two of salt. Consider them directional indicators for now. And I’m not including stats for the five shows that haven’t aired at the time of posting. Second, different networks have different audience and revenue expectations from their shows. So just because one show has a smaller reach does not mean it’s less successful than a show with a larger reach on a different network or targeted to a different audience. Finally, this week’s predictions are based on numbers only – we’ll get into the more qualitative and content-based data next week. A terrible show can still generate nearly as much conversation on Twitter as a really good one, and we’ll sort out some of those distinctions in future posts.

So, on to the predictions! I’m going to try a few different models this week to get started. I’ll update these predictions next week when we have more data.

Cancel the lowest performing show on each network, based on reach:

• ABC – Suburgatory* (14.1M)
• CBS – A Gifted Man (3.0M)
• CW – Ringer (6.0M)
• FOX – Terra Nova (16.5M)
• NBC – Free Agents (3.3M)

*ABC still has three shows yet to air, so any of them could take over the lead in this position. Also, Suburgatory premiered just last night, so it could easily catch up to its peers in the next week or two.

Cancel the overall lowest performers, based on tweet volume:

1. CW – H8R (1K tweets)
2. CBS – A Gifted Man (3K tweets)
3 (tie). CW – Ringer, NBC – Free Agents, NBC – Prime Suspect (5K tweets)
4. CBS – Unforgettable (6K tweets)
5. ABC – Suburgatory (8K tweets)

Cancel the shows with the fewest people talking about them, based on unique contributors:

1. CW – H8R (<1K)
2. CBS – A Gifted Man (2K)
3 (tie). CW – Ringer (3K), NBC – Free Agents (3K)
4. NBC – Prime Suspect (4K)
5. ABC – Suburgatory (6K)
6. NBC – Whitney (7K)

Based on these three lists, I’d consider A Gifted Man, Free Agents, and Ringer pretty sure bets for cancellation. They show up in all three categories. (I’m giving Suburgatory one more week before we count it out, since it just started yesterday and the others have had more time to generate conversation.) And it’s not looking good for H8R or Prime Suspect either.

Finally, since I’d hate to end this post without saying something about the shows that are doing well on Twitter, here’s a few stats about some of the top performing shows.

The top five shows that seem safe, based on highest reach: 

1. X Factor (37.3M)
2. New Girl (21.5M)
3. Charlie’s Angels (19.6M)
4. Revenge (17.3M)
5. Terra Nova (16.5)**

**While Terra Nova is FOX’s lowest performing show so far (it’s competing against the X Factor and New Girl), it still has a higher reach than most of the other shows.

The top five shows that seem safe, based on unique contributors: 

1. FOX – X Factor (73K)
2. FOX – New Girl (40K)
3. FOX – Terra Nova (37K)
4. ABC – Revenge (26K)
5. ABC – Pan Am (25K)

We just learned that FOX’s New Girl was picked up for a full season. Based on the tweets, that seems like a good choice. It’s also looking pretty good for NBC’s Up All Night, CW’s The Secret Circle and Hart of Dixie, and CBS’ 2 Broke Girls, but I wouldn’t count my predictive chickens before they hatch. We’ll see what the tweets can tell us after another week of these shows.

So, what do you think? Have you seen any of these shows? Do these lists ring true with your experience? Tell us which shows you think will be cancelled (or picked up) in the comments.

Until next week, happy watching!

Welcome back to This Week in Social Analytics, our continuing round-up of some of our favorite posts on social analytics, measurement, Twitter and other items that caught our eye over the past week. Enjoy, and please let us know what you think.

Measuring the value of a tweet
Bridget Carey writes about several brands using Twitter measurement to drive increases in business. Among the examples in the article is a great story of how Exposed PR, C&I Studios and their client IKEA ran a very creative promotion using an in-store “Catpture the Catalog” event to launch their 2012 Catalog. Winners were chosen based on Twitter measurements of impressions and reach. And, the traffic created by the event helped drive Saturday sales at the IKEA store to the highest level in a year.

Twitter Sharing Buttons Drive Sevenfold Increase in Tweet Links
MarketingProfs reports on a recent study by BrightEdge that shows that sites with Twitter sharing buttons are linked to on Twitter nearly seven times more often than sites that do not display tweet buttons. Still, only 53.6% of the largest 10,000 websites are displaying social sharing links or buttons on their homepages.

Digital Marketing and Measurement Model
From Avinash Kaushik, a great 5-step model for measuring the effectiveness of your digital marketing efforts.

Moneyball Will Put Web Analytics on the Map
Big fans of the book, we are definitely planning on checking out the new Moneyball movie. John Lovett believes it will help catapult analytics into the mainstream. Or at least help us explain what we do to our grandmothers!

Recently, TweetReach customer Exposed PR, along with C&I Studios, ran a very creative promotion with their client IKEA. We love to highlight interesting – and successful – PR campaigns, so read on for more about this cool promotion.

In July, Exposed PR and C&I Studios teamed up with IKEA to organize an in-store scavenger hunt with an online twist. Called Capture the Catalog, this promotion pitted 11 teams against each other in a scavenger hunt at the IKEA store in Sunrise, Florida, just outside Fort Lauderdale. Teams competed to complete a set of tasks in the store, and tweeted about their achievements as they went, trying to get as many retweets as possible. The teams were competing to see who could generate the most impressions on Twitter in 90 minutes. Exposed PR used TweetReach to track these tweets and measure each team’s impressions. They generated more than 8 million impressions in just an hour and half, reaching more than 700,000 unique Twitter accounts!

We talked to Sara Shake of Exposed PR, one of the creators of this promotion, to understand more about where this clever idea came from and how everything went.

First, tell us a little about the IKEA Capture the Catalog Tournament. What was the goal of this promotion?

The goal of the Ikea promotion was to launch their 2012 Catalog. As a company, Ikea has a few different times throughout the year that are extremely important, and their catalog launch is the biggest. We wanted a creative way to get the word out that didn’t include the typical Media Day festivities that they had done in the past.

How did you come up with the idea for this promotion?

I share my office with a company called C&I Studios. It’s not unusual for us at the end of the day to start speaking in terms of “What If.” Once we’ve completed all the work for the day, we always try to spend sometime just brainstorming without the limitations of the clients that we currently service. We don’t think about location or budget, we just bounce ideas until something sticks. We call these ideas our 5 O’Clock Miracles.

This idea came largely from my frequent frustration with traditional media… We (Joshua Miller from C&I Studios and I) thought there has to be a better way to get the word out, without the help of traditional media. Then we thought about how competition drives people. The original concept was Capture the Flag (which is where Capture the Catalog came from), but it evolved into a scavenger hunt. We knew we needed a forward-thinking brand to latch onto the idea…and this was just about the time that you started hearing about Ikea letting the cats loose in Sweden. We said “We need a brand like Ikea!” We were lucky enough to have one in the neighborhood, so we just called.

How did you decide who won?

The first-place winner was the team with the highest number of impressions of their unique hash tag during the 90-minute scavenger hunt.

What role did TweetReach play in this promotion?

TweetReach was instrumental in the Capture the Catalog tournament. We were able to set up a Tracker to live-track every team’s (there were 11) hashtag throughout the tournament. This way we were able to make announcements like, “So and so is in the lead with 350,000 impressions.” We also announced every time that we reached another million impressions of the combined hashtags. We took snapshot reports for each hashtag at the end of the tournament and that’s how we determined the winner.

What would you change for next time?

We would just find a way to make it bigger and better.

What went well? Was there anything you were particularly proud of?

We were really proud of the teams; they went all out. It was also an amazing experience to work with Ikea as a brand. They believed and bought into the vision, and took it to an entirely different level. From the graphics and signage they produced, to the staff that manned each clue, to the prize that they provided to our winners, it was totally refreshing to work with a brand that didn’t cut a single corner. They were exceptionally thoughtful down to the last detail.

What did IKEA think?

They loved it! In a Miami Herald article about the event, Chantal Nichtawitz, marking manager at Ikea Sunrise, said, “We were certain that the event drove traffic to the store. That Saturday we had one of the biggest Saturdays we’ve seen in over a calendar year.”

Do you have any recommendations or tips for someone running their own promotion or contest on Twitter?

The key is finding the right brand and participants.

You can follow Exposed PR, C&I Studios, and the IKEA Sunrise store on Twitter.