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The Week in Social Analytics #87

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Stop Chasing Shiny Objects, Invest in the ‘Classics’ [from Mack Collier]

“No matter how many shiny tools you master, none of that will help you if you don’t understand your customers.”

And:

“There are two areas you need to focus on in 2014:

1 – Understanding how your customers are using these tools

2 – Understanding how customer behavior is changing because of emerging tools and technology”

Predicting The Social Future Of eCommerce For Small Business [from Viral Blog]

“It won’t be long before we’re buying certain products almost exclusively online, even if we’ve demoed them in person.”

Trust: Do We Believe Your Social Media & Content? [from Heidi Cohen]

On average, two-thirds of customers need to hear a company’s message 3 to 5 times before they believe it based on Edelman’s 2013 Trust Barometer. This ratio has remained relatively constant for the past few years.”

Emphasis orignal.

5 Tips for Creating Social Content That Stands Out [from Edelman; written by Alison Fleming]

“Find the white space that your community fills. Then, find a way to use social content to add value to your community members’ lives. Sure, you’re selling widgets too, but make content so great that people barely notice the product placement. Selling eReaders? Make an online book club. Hawking cameras? Make an online photography gallery. Social content 3.0 has a rich, deep narrative that can only be achieved through insights. Insights -> content -> engagement -> insights. Lather. Rinse. Repeat.”

6 Tips for Managing a B2B Crisis Using Social Media [from Social Media B2B; written by Allison Rice]

“But even though sites like Facebook, Twitter, and LinkedIn may make managing a crisis trickier, they can also help you communicate with your customers, demonstrate your commitment to them and bolster your reputation. In fact, a well-managed crisis can not only help you retain customers, but it can lead to new customers and additional deals.”

Empowering Employees with Social Media Improves Customer Relationships and Grows Revenue [from Social Media Today; written by Brian Solis]

“Organizations can no longer rely on inbound and outbound sales reps, people willing to jump through hoops and obstacles via call centers, or traditional marketing to boost awareness and demand. Customers demand engagement, in real time, and that takes human beings, training, and support.”

Here Is Your Future: 9 Experts Provide 29 Public Relations and Social Media Measurement Predictions for 2014 [from The Measurement Standard; edited by Bill Paarlberg]

“Wait a minute. How about last year’s predictions: How did those work out? As a matter of fact, many, and perhaps most, of last year’s 27 predictions came to pass. You’ll have to judge for yourself, however, which ones were actually Nostradamus-level prescient, as many were either loosely phrased (‘more Facebook commerce’) or very general (‘increasing interest in big data,’ ‘increasing mergers and acquisitions’).”

1 in 5 Social Network Users Likely to Make A Purchase Directly On A Social Network This Year [from Marketing Charts]

“Among Gen Y respondents (born 1980 through 1995), slightly more than one-quarter claimed to be either very likely (13%) or likely (14%) to make a purchase on a social network this year. That figure was matched by Gen X respondents (born 1962 through 1982), of whom 26% are likely to make a purchase.”

Men are also more likely than women to make a purchase directly on a social network (23% vs 14%).

4 Ways Twitter is Socializing TV [from Jeff Bullas]

“So what can TV teach us about how your business can use Twitter?

  • Companies and brands can use Twitter to provide valuable feedback from their customers and prospects
  • Twitter can be used to organise conversations at expos, conferences and presentations
  • It can assist in humanizing the brand that reveals the human side of the organisation
  • Twitter can include calls to action that ask people to buy, inquire or make booking”

Yahoo’s Tumblr-Based Tech And Food Sites Have Seen 10M Uniques Since Jan. 7 Launch [from TechCrunch; written by Darrell Etherington]

“Tumblr’s user base has grown 30 percent since March last year, Mayer says, and usage on mobile is faring even better, with over 50 percent growth between the same time and today.”

Written by Sarah

January 31st, 2014 at 9:11 am

The Week in Social Analytics #86

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

2014 Edelman Trust Barometer [from Edelman]

“The technology industry continues to lead as the most trusted sector.”

3 Scientific Studies With Real Insight Into Social Media [from Convince and Convert; written by Pratik Dholakiya]

“As marketers, we can’t always wait for the data to catch up to our hunches, but we are foolish if we ignore it once it arrives, and the data is telling a fairly consistent story. Audience retention and interaction are key: reach is secondary.” (Emphasis original.)

If you read one piece today, make it this one.

Instagram Is The Fastest-Growing Social Site Globally, Mobile Devices Rule Over PCs For Access [from TechCrunch; written by Ingrid Lunden]

“According to research published today by the GlobalWebIndex, Instagram is growing the fastest of all social media sites worldwide, increasing its active user base by 23% in the last six months.”

8 Ways to Stand Out on Instagram [from Social Media Today; written by Stephanie Clegg]

“Your images are the most important thing on Instagram. You want to make sure they fit in with the feel and vibe of your brand but more importantly they have to fit in with the vibe of the Instagram community. Instagram is a thriving community and like on any social network, if you want to survive and succeed you are going to have to play by their rules.”

How Social Media Influences Purchase Decisions – Statistics And Trends | Infographic [from Invesp Blog; written by Khalid Saleh]

“4 in 10 Social Media users have purchased an item online or in-store after sharing it or marking it as a Favorite on Twitter, Facebook or Pinterest. 71% of consumers are more likely to make a purchase based on social media referrals.”

How SM Influences Purchase Decisions

Click through for full infographic.

The Rise of Visual Storytelling [from B2B Marketing Insider; written by Michael Brenner]

“All this available information and data is creating a battle for customer attention between brands, publishers, and each one of us who creates content. But more importantly, it’s forcing businesses to think and act like publishers.”

The answer to gaining some of this precious attention? Visual content.

Is Tumblr Right for my Business? [from Intuit Small Business Blog; written by Brenda Barron]

“Just because you don’t offer a visual product doesn’t mean you should avoid Tumblr. Your use of the site just might not be as intuitive at first.

In lieu of posting product photos, consider posting photos related to your products. For instance, eyeglass maker Warby Parker doesn’t merely offer photos of its high-end frames. . .The company promotes a lifestyle — what people who wear its glasses do — and sells indirectly by posting compelling content that goes beyond its products.”

And here’s a bonus video to check out from this week’s Digital-Life-Design conference: A conversation on creativity and tech, featuring David Karp, Georg Petschnigg, and Felix Salmon [DLD14 - On Creating Tech]

Written by Sarah

January 24th, 2014 at 9:33 am

Native advertising and the holidays

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Good native advertising isn’t about blending so seamlessly into the platform you’re advertising on that you trick consumers into clicking on your ad– it’s showing them that you’ve taken the time to deeply understand the place they choose to spend their time by crafting an original piece of content that fits the form and spirit of it. You don’t just want to appear to be a part of the community; you want to take the time to become part of the community, and show that you have something to offer it just like any other member.

The holidays in particular are a time brands should be mindful of how they approach the communities their customers have built on different platforms. In the stream of continual “BUY! GIFTS! SPEND!” you don’t want to come across as pushing into a formerly free, personal space with an aggressively out of place advertisement. Take the time to do it right, like these examples that follow, or rethink doing it at all.

Instagram.

Although Instagram ads haven’t been around very long, they’re already showing a lot of promise, which likely has a lot to do with Instagram’s commitment to rolling ads out slowly and working with brands that are taking the time to understand what users enjoy about the platform: Interesting visuals, a way to examine and showcase the things they love with friends they know in real life, and the virtual ones they’ve made.

Instagram also feels more intimate and candid than a press photo of a celebrity, allowing users who follow their “faves” to feel a little like they have an inside look at the life of who they admire. This can extend to brands, who have an opportunity to share a creative, more personal side not achievable in other forms of advertising; smart brands are taking advantage of this.

Ben & Jerry’s has been celebrated for doing it right on Instagram by posting creative images simply sharing their enthusiastic love for ice cream while also incorporating timely themes. According to AdWeek, they’ve gone from an “average daily follower growth [of] 429, pre-ads, to more than 7,200, post-ads.”

Tie-in ad with the new Anchorman movie: 250k+ Likes

Likes and follows might be dismissed by many as vanity metrics, but they’re the perfect jumping off point. Growing your audience is the first step to getting more eyeballs on your products, but a lot of ad formats can achieve that. Social platforms go further by increasing engagement with customers and potential customers, especially if brands reach out with questions and contests that reward participation.

Tumblr.

Tumblr recently released its 2013 Year in Review, including a look at which sponsored posts performed the best. The top posts from the Tumblr Radar also included some promotional content; namely Beyoncé from the Super Bowl (we wrote about her Super Bowl popularity over on our Tumblr). Sponsored Radar posts were the first form of Tumblr advertising, and seeing a promotional post in the top posts of the year is important as it means users loved the content enough to share it as many times as the original content that came out of every other community on the site.

The most popular sponsored post on Tumblr was from streaming site Hulu and featured a gif from a movie they were showing from the Criterion Collection, free for a weekend: The Red Balloon. Visual elements like gifs perform consistently well on Tumblr, and the copy had the kind of slightly off-beat sense of humor Tumblr users are known for.

This gif post saw 326.2k+ notes

Hulu didn’t just slap a gif on a site known for using them; they spent the time to create and share something they hoped members of the film community- and anyone else who came across it- on Tumblr would genuinely enjoy. It seems they succeeded.

The takeaway.

Brands are entering the social spaces where people have been exchanging ideas, creations, friendship, and more for years. In approaching that with respect, brands can become meaningful contributors to the communities full of the customers they hope to reach, rather than resented traveling salesmen.

Adding a little festive cheer in this time of year won’t hurt, either.

Just follow the lead of the ice cream men.

Written by Sarah

December 17th, 2013 at 9:22 am

The Week in Social Analytics #80

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

More Than 70% Of Under 35s Research, Post And Talk About Brands On Social Media | Study [from All Twitter; written by Shea Bennett]

“More than seven out of ten millennials (internet users aged between 15 and 34, aka Generation Y) consult, react to or post about products and brands on social media, with almost two-thirds saying that positive – and negative – experiences shared by others impact their purchase decisions.”

Click through for full infographic.

Digital Marketing And Analytics: Two Ladders For Magnificent Success [from Occam's Razor; written by Avinash Kaushik]

“The world’s greatest social media strategy: 1. Entertain Me 2. Inform Me. 3. Provide Utility. Nothing else works.”

12 Tips for Holiday Instagram Marketing: Last-Minute Instagram Tips [from Social Media Today; written by Krista Bunskoek]

Tip 5: Cross-promote Contests with Videos. Pair with B2B Marketers Use Stories for Successful Digital Video, from eMarketer:

“B2B marketers are investing in video marketing because, like most internet users, B2B clients and prospects are devoting more time to watching digital video. Businesspeople are drawn to B2B video for pretty much the same reason consumers watch video—it’s entertaining.”

The 5 Best Instagram Ads [from Social Media Today; written by Alan Cassinelli]

Ben & Jerry’s: so good, they made the list twice.

5 Content Marketing Lessons from 2013′s Most Popular Tumblr Blogs [from Carrot & Stick; written by Kyle Psaty]

“If the content you share doesn’t challenge the expectations of your market, then you’re not differentiating yourself; you’re simply marketing your industry.”

What Made 2013′s Top Tumblr Ad Successful? [from Mobile Marketing Magazine; written by Alex Spencer]

You might be tempted to say the answer is “GIFs” but the deeper answer is understanding the platform.

Top 10 Influential Social Media Marketing Campaigns Of 2013 [from Business 2 Community; written by Eunice David]

‘Tis the season for roundups– what were your picks for 2013?

Instagram the 10th-Largest US Smartphone App by Reach [from Marketing Charts; written by staff]

“Granted, the figures are for adult iOS and Android users only – but those 2 platforms combined represent more than 90% of the smartphone market. And when it comes to Instagram’s position, including the younger audience would probably boost its reach figure, given its young user base.”

Are Efforts to Recruit Women in Technology Sexist? [from Dame Magazine; written by Lisa Wirthman]

“Ultimately, Verou and Horvath share a similar sentiment. Says the latter, ‘I don’t just want to hire more badass women—I’m focused on keeping them.’”

Dame Steve Shirley, the World’s First Freelance Programmer [from Brain Pickings; written by Maria Popova]

“Steve Shirley went on to become the world’s first freelance programmer and founded the software company F.I. Group in 1962, one of the UK’s earliest startups. It was a revolutionary company, writing software only — an outrageous proposition at the time. It was managed and operated by highly skilled female engineers (‘We hired men. If they were good enough.’), who worked from home — also unthinkable amidst the era’s gender biases and social norms. And yet they forged forward, forever changing the course of entrepreneurship and women in technology. When F.I. was eventually floated on the London Stock Exchange in 1996, it earned hundred of millions of pounds.”

CODE2040′S Latest Mission: Make Tech Internships More Accessible to All [from Fast Company; written by Liam Matthews]

“The nonprofit places promising black and Latino STEM students at summer internships with companies including Facebook, Etsy, and Jawbone, among others. While the program has had success with the interns it’s placed–90% of last summer’s fellows received full-time job offers–one challenge has been that the interview skills of potential fellows didn’t match their technical abilities.”

Written by Sarah

December 13th, 2013 at 10:42 am

The Week in Social Analytics #79

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Social Data Market Momentum: It’s Not About the Firehose [from Thought Experiments; written by Susan Etlinger]

“But this market, as it’s evolving, is not just a game of ‘Capture the Firehose’; it’s about taking this enormously complex, rich and challenging data set and turning it into insight that can be used to suggest trends that real people in real organizations can act on. It’s not about the firehose; it’s not even about the water. It’s about the fires the water can put out, and the things it can cause to grow.”

Nine Valuable Marketing Lessons From a Nonprofit – Charitywater.org [from KISSMetrics; written by Chloe Gray]

These lessons are equally applicable to for-profit businesses.

“Through a commitment to storytelling, beautiful design, broadcasting a unique value proposition, putting donors at the center of their strategy, and creating highly sharable content, the nonprofit has built a brand that incites the kind of loyalty, excitement, and inspiration most companies dream of.”

How To Build The Perfect Tumblr Profile For Business [from MarketingThink; written by Gerry Moran]

“Tumblr needs to be considered for every brand’s picture-perfect content marketing strategy in 2014. With native buying behavior focusing on the visual experience, brands need to be presenting their story at the multitude of customer touchpoints. This content consumption behavior demands that brands evolve into a curator and syndicator of their content assets on visual and graphical platforms like Tumblr, Instagram and Pinterest.”

4 Creative Instagram Brand Campaigns [from Business 2 Community; written by Theo Schmidt]

Check out four of the most interesting uses of Instagram for brand campaigns.

(And you can find us here on Instagram, if you’re so inclined.)

STUDY: It Only Takes 76 Seconds to Secure or Lose Brand Loyalty [from PR Newser; written by Elizabeth S. Mitchell]

“And assistance doesn’t only need to be fast — it also needs to be direct and personal. The survey revealed that 69% of consumers are more likely to be loyal to a brand that provides live, human assistance at critical moments, and 82% say their perception of a brand improves when live chat is available.”

Avoid a social crisis with one simple question [from Social Media Explorer; written by Tracey Parsons]

Before publishing something on a social account, say it out loud.

“In real time, the Out-Loud Voice litmus test it is a quick affirmation that could be the last check before something is posted online. And let’s be honest, what you post on social as a brand is very much out loud even if it is only written word. And without a doubt, most branded social media gaffes could have been prevented with this test.”

Social Business is not Dead: New charts and data reveal the real evolution of social businesses [from Brian Solis]

“Along the way, I’ve also learned that pushing for social adoption because of technology misses the point of change. The true catalyst isn’t whatever the latest trend in social media is this week. That’s reactive and almost impossible to leapfrog. The truth is that change is fueled by the affect that social media, mobile, and other forms of disruptive technologies have on customer behavior. Whether it’s B2B, B2C, B2B2C, or whatever model you prefer, as long as we’re talking about connected human beings, you can bet that social and digital in general are influencing discovery, decision-making, and impressions in every moment of truth.”

5 Tips to Help Busy Small Business Owners Better Manage their Social Media [from Eli Rose; written by Liz Jostes]

“. . .adjust your expectations to a level you can confidently maintain.”

What Do You Get With A Social Media Audit? [Top Rank Online Marketing; written by Lee Odden]

“Ultimately, the results of a social media marketing audit should reconcile the difference between the current situation and where the brand social media efforts need to be. Just like the other online marketing audits companies will perform, a social media audit is not a “one and done” situation. They should be repeated periodically as part of being accountable for the social media investment.”

B2B Experts: The Difference Between Social Media and Content Marketing [from Social Media B2B; written by Jeffrey L. Cohen]

“Your neighbor isn’t going to talk to you about those darn teenagers and their content marketing. But there’s plenty of discussion by businesses and citizens alike about social media.”

What to Do When Your Twitter Handle is Taken But Isn’t in Use [from Social Media Today; written by Deborah Sweeney]

Helpful guidelines for a 140-character crisis.

History Retweets: How Ancient Romans Created Social Media [from the Wall Street Journal; written by Tom Standage]

“Who invented social media? It wasn’t the founders of Facebook, or Twitter, or even MySpace or Friendster. Social media—the exchange of media within networks of friends and acquaintances—is much older than the Internet. A social-media environment requires two things: a certain level of literacy, and the ability to copy and deliver information cheaply and quickly. This combination first arose in the late Roman republic of the 1st century BC, more than 2,000 years ago.”

Emphasis added.

Written by Sarah

December 6th, 2013 at 9:00 am

The Week in Social Analytics #77

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It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

The Complete Guide to Tumblr Etiquette [from Mashable; written by Sara Roncero-Menendez]

“Whether you want to maximize your Tumblr experience or just want to learn how to participate in activities on this popular social network, here’s a complete guide to Tumblr etiquette.”

While more of a guide for personal Tumblr use than for brands, it still has some helpful tips on how communities within Tumblr operate; valuable information to any brand that wants to understand and connect to their customers.

How Whole Foods Has Commandeered Tumblr [from Business 2 Community; written by Tree Treacy]

“Dark Rye has a website, but also hosts an analogous Tumblr blog. This is a smart move on the part of Whole Foods for a couple of reasons. The first, of course, is that having multiple venues for content is a great way to reach a wider audience. Tumblr users who may not otherwise be keeping up with Dark Rye are much more likely to follow the online magazine’s blog more casually when it is on this blogging site.”

Your Field Guide to What it Means When Someone Complains About Your Brand Online [via Mack Collier]

“But before you can respond appropriately, you need to properly assess who you are responding to!”

How To Generate B2B Leads With Content Marketing [from Marketing Land; written by Arnie Kuenn]

“There are numerous tactics that can be leveraged to generate B2B leads with content marketing. In fact, 28 percent of B2B marketers reported using between five and nine content marketing tactics to drive leads, while 64 percent reported using more than nine. As you can see from these statistics, a successful B2B content marketing strategy includes a variety of methods and there is no one-size-fits-all solution.”

10 Surprising Social Media Statistics That Will Make You Rethink Your Social Strategy [from Fast Company; written by Belle Beth Cooper]

“1. THE FASTEST GROWING DEMOGRAPHIC ON TWITTER IS THE 55–64 YEAR AGE BRACKET.

This demographic has grown 79% since 2012.

The 45–54 year age bracket is the fastest growing demographic on both Facebook and Google+.

For Facebook, this group has jumped 46%.

For Google+, 56%.”

India Leads Worldwide Social Networking Growth [eMarketer; written by staff]

“This year, eMarketer estimates, 1.61 billion people will log in to social networking sites at least monthly, from any electronic device. That’s a 14.2% gain on social networker numbers from 2012, and double-digit growth is expected to continue for another year. By 2017, 2.33 billion people will use social networks.”

5 forthcoming social media advances you should know about [from iMedia Connection; written by Elisabeth Crane]

“Developing Niche Platforms

Although sites like Google, LinkedIn, and Instagram are major platforms for social media in a bigger context, niche marketing has its place in social media. In fact, many of these niche platforms will be playing a role in specific interests and activities in daily life. Applications will be considered unique to the individual user, such as connecting DIY-saavy designers or those curious to start a new cause.”

Which Social and Mobile Platforms Are Older Teens Using? [from Marketing Charts; written by staff]

If teens are leaving Facebook, where are they going? (Older teens aren’t leaving, it seems.)

“Given all the fuss about teens leaving Facebook, GlobalWebIndex has taken a look at the most widely-used social platforms and mobile applications by 16-19-year-olds around the world. The global survey finds that Facebook remains the most commonly used social platform, with 56% of respondents claiming to have used it in the past month. Facebook’s mobile app is next, at 43% of respondents, followed closely by YouTube’s mobile app (39%) and site (35%). There are some surprises on the list.”

Written by Sarah

November 22nd, 2013 at 10:04 am

The Week in Social Analytics #76

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Social Media Fears, Tips, and Strategies for Small Businesses [from Soshable; written by Chastity Mansfield]

An infographic that highlights the anxieties felt by many small businesses approaching social media, along with tips and strategies for successfully implementing a social program despite them.

SM sm business anxiety infographic

Full infographic at the link above.  

Saving the world through social media? How development is going digital [from The Guardian; written by Maeve Shearlaw]

“From tracking World Bank projects to Twitter conversations with Rwanda’s health minister, technology is driving innovation.”

Social media for social good. Pair with Tumblr’s effort to help with relief aid in the Philippines.

18 Social Media Marketing Tips From the Pros [from Social Media Examiner; written by Cindy King]

Strategies from pros that they use to boost their social media marketing.

The First Tweets of 16 B2B Brands (and a Few Familiar Faces) [from Ann Handley]

A look at some of the first B2B tweets is amusing, and shows just how far Twitter has come since its inception and eventual widespread adoption by businesses.

How Twitter Hijacked My Mind [from New York Magazine; written by Kathryn Schulz]

“Collectively, the people I follow on Twitter — book nerds, science nerds, journalists, the uncategorizably interesting — come pretty close to my dream community. They also function as by far the best news source I’ve ever used: more panoptic, more in-depth, more likely to teach me something, much more timely, cumulatively more self-correcting and sophisticated.”

Defending Your Personal Brand Online – When Should You Respond? [from Forbes; written by Dorie Clark]

“A study from Stanford’s Graduate School of Business indicates that bad publicity harms the reputation of established players, as you might expect. But it can actually help lesser-known figures, because it raises their brand awareness among the public.”

Social Serves Many Purposes for Restaurant Industry Marketers [from eMarketer; written by staff]

“Among US restaurants in March 2013, 80% used social media—17 percentage points higher than email, which was the next most popular choice. Social’s ubiquity is likely because it’s viewed as less expensive than traditional forms of marketing.”

A Girl Who Codes [from FastCompany; written by Jillian Goodman]

“‘It showed me that if I have an idea or something that I want to make, I shouldn’t be afraid to go ahead and make it. I think computer science allows you to make your dreams come true.’”

The tech industry’s woman problem: Statistics show it’s worse than you think [from Quartz; written by Lauren Bacon]

“The numbers, while preliminary, are revealing: tech companies employ an average of 12.33% women engineers.”

The Common Sense Guide For Brands That Want to Show Support Without Looking Like Asshats [from Mack Collier]

No-nonsense advice from Mack Collier.

15 Brands Rocking Tumblr [from Mashable; written by Taylor Casti]

Mashable highlights brands who have really taken to Tumblr’s unique possibilities for connecting with customers.

3 in 10 SMBs Advertising on Twitter Seeing “Excellent” or “Extraordinary” ROI [from Marketing Charts; written by staff]

“. . . this year, 31.1% of those advertising on Twitter perceived their ROI as “excellent” (10-19 times spend; 18.8%) or “extraordinary” (20+ times spend; 12.3%), up from 25% of advertisers in last year’s survey and 17.1% in 2011.”

And two bonus resources:

9 Twitter Chats Every Digital Marketer Should Participate In [from Business to Community; written by Cassie Gray]

We have to add #MMchat to this list. Mondays at 8pm ET.

Which Social Media Icons and Logos Can I Print on Promo Items? [from Quality Logo Products; written by Mandy Kilinskis]

Helpful when you’re creating promo items for the next conference etc your brand plans to attend.

Written by Sarah

November 15th, 2013 at 9:48 am

The Week in Social Analytics #75

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Twitter News Consumers: Young, Mobile and Educated [Pew Research Journalism Project; written by Amy Mitchell and Emily Guskin]

“Nearly one-in-ten U.S. adults (8%) get news through Twitter, according to a new report by the Pew Research Center, in collaboration with the John S. and James L. Knight Foundation. Compared with the 30% of Americans who get news on Facebook, Twitter news consumers stand out as younger, more mobile and more educated.”

Ten Ways in Which Your Tumblr Blog Can Help in SEO [from Social Media Today; written by Mark Scott]

“Tumblr essentially functions as a secondary blog you can use solely for the purpose of SEO. You can send optimized links back to the main website, allowing your website’s reach to expand and incoming traffic to multiply. What makes Tumblr great for SEO is the inbuilt promotion and SEO-friendly features that it comes packed with by default.”

And here’s a response on that from JD Rucker on Soshable: Tumblr as an SEO Tool.

Our Tumblrs, Our Teenage Selves [from New York Magazine; written by Ann Friedman]

“Way back in 1977, Susan Sontag wrote that  ’industrial societies turn their citizens into image-junkies; it is the most irresistible form of mental pollution.’ And the notion has persisted. The never-ending stream of social-media images is routinely declared a symptom of our collective narcissism or intellectual weakness. Again, perhaps we can take a cue from teenage girls. They’re quite aware that they’re seen as frivolous and self-absorbed, but on a deeper level they know they’re engaged in an important project: figuring out who they are and what they want to be. If we took our Instagrams and Snapchats and reblogs half as seriously as they do, perhaps we’d reach some new insight about our adult selves, too.”

LinkedIn and Tumblr: Tips for Effective Video Marketing [from OnlineVideo.net; written by Shelley M. Johnson]

“This is the art of becoming ubiquitous as a brand. When marketing video, there are more networks to rely on than just YouTube, Twitter, and Vine. Some marketers see this as unchartered territory, but what they fail to realize is that other platforms can be just as effective, if not more.”

It’s a Wide, Wide, Wide, Wide Social Media World: 4 Things You Probably Didn’t Know [from The Measurement Standard]

“Despite being blocked in China, the major social networks still have many millions of Chinese active users who use various stratagems to access these services. Google+ has 100 million users in China, Twitter has 80 million, and YouTube has 60 million.”

The Evolution of Visual Storytelling [from The Buzz Bin; written by Erin Hurley-Brown]

“Our current students see no difference between working traditionally and digitally, they simply see them as different media. Where 10 years ago, an illustrator might have chosen to work in gouache or oils, they now choose to work traditionally or digitally, and that may switch from one assignment to the next.”

Cats Are Over: Social Media in the Post Cat Economy [from The Webby Awards]

Say it ain’t so! The Webby Awards presents their first social media report and presents the notion that we’re living in a post-cat economy. Regardless of whether you agree, it’s a great read with a lot of examples and tips from top brands in social media.

Instagram ads and the future of brand advertising [from Gigaom; written by  Om Malik]

“Systrom explained that in order for companies and their brands to be successful, they need to create Instagram-like content for the advertising campaigns. If the brands veer away from Instagram-i-ness, Systrom said they will run the risk of losing impact in a what is a very high-touch environment. The kind of ads and the number of times they will be shown to us will be key to community acceptance (or rejection) of advertising.”

Unlock the Potential of Real-Time Marketing [from Marketing Profs; written by Jenn Deering Davis]

“And there is good reason to take notice: Regardless of product or category, marketers who engage in real-time marketing can expect a 21% increase in positive brand perceptions and 18% increase in likelihood to buy (Golin Harris).

Real-time is not some marketing fad, but a natural progression of social media marketing and a great way for marketers to capitalize on the immense volume of social conversations. And a key part of unlocking the potential of real-time marketing is implementing social analytics that can help guide your media strategies.”

Do Retailers Understand Millennials? Are They Even Trying To? [from Marketing Charts; written by staff]

“Abstaining from any kind of research into this demographic – no matter how difficult it is to decipher – seems curious.”

Consumers Say They Respond to Online Ads With Actions Other Than Clicks [from Marketing Charts; written by staff]

“Indeed, when respondents were asked how long they would generally wait until they researched a company or product whose ad they found interesting but did not click, a majority indicated they would wait longer than one hour, with a significant number doing so ‘days later.’”

Written by Sarah

November 8th, 2013 at 9:45 am

This Week in Social Media Analytics #68

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

Not sure if blogging is right for your brand? Try Tumblr [from Nashville Business Journal; written by Samantha Owens Pyle]

“If your brand is still not sure if blogging will help you achieve your overall marketing goals, Tumblr is a simple alternative to a fully integrated blog on your website to test your content strategy.”

4 Ways Twitter Helps SMBs [from Pamorama; written by Pam Dyer]

“2. Twitter followers are emotionally connected to SMBs
63% of people follow SMBs is to show support for that business. 85% also say that they feel more connected to an SMB after following them. This is probably why followers of SMBs are more likely to recommend and purchase from them.”

Study: Customers who follow SMBs on Twitter feel a stronger connection [from Leaders West; written by Jim Dougherty]

  • Nearly three-quarters of respondents said they were more likely to buy from a company after following them on Twitter.

  • 86% of people said they would be more likely to buy from a company if a friend recommended a follow on Twitter

  • More than 64% of people use Twitter to share POSITIVE experiences with an SMB

  • The top reason people follow SMBs on Twitter is to get product updates. #2 – to show support. #3 – to interact with them.

  • 33% of people followed an SMB based upon a Promoted Tweet.

Retract your tweets and alert everyone who retweeted misinformation with new Twitter tool [from Faves + Co; written by staff]

“Now, new Twitter tool Retwact lets you share an updated tweet to anyone who retweeted the initial tweet with misinformation.”

How to Draw Meaningful Conclusions from Social Media Metrics [from Convince & Convert; written by Stephen Monaco]

“Companies typically track “likes” and retweets, but they can also track things they rarely focus on: the qualified leads coming from social, a company’s share of a conversation, and even the amount of revenue generated from an individual social marketing initiative.

Emphasis original.

Research Reveals Most Influential Social Media in B2B Buying [from Social Media Today; written by Steve Rayson]

“1. Industry Forums Are The Most Used Social Channels

Where social media was used by B2B buyers, the social channel they used most frequently was industry forums as shown below. They also ranked industry forums as the most influential source of information in the buying process.”

7 Major Social Media Mistakes You May Be Making Without Knowing It [from Buffer; written by Belle Beth Cooper]

“One of the biggest challenges in doing this is working out exactly what to measure. After all, there are so many different elements to measure, it can be hard to work out which ones are useful and which ones we’re looking at just because they’re easy to measure.

It’s important to realize why we’re looking at these metrics in the first place, so that we can choose the right metrics to focus on.”

Click through for more details on how to define your goals and choose a good metric (or several) to measure.

The Effects of Social Media on How We Speak and Write [from Social Media Today; written by Karan Chopra]

“Social media use requires some unique adaptations, but it also provides us with a whole new way to communicate.”

Does social media make us smarter? [from The Week; written by Monica Nickelsburg]

“On any given day, the average American teenager spends more than 7.5 hours online and uses his or her cellphone 60 times. While these numbers strike fear in the hearts of parents and crotchety novelists lamenting the loss of a more meaningful existence, there are some real benefits to a technology-saturated life: Young people spend far more time consuming new information, honing verbal concision, and interacting with a diverse audience than they have at any point in history.

Emphasis added.

What Internet Users Like to Share on Social Media Sites [from Marketing Charts; written by staff]

“While 7 in 10 overall claim to share content, some demographic groups are more likely to engage in this behavior than others. Respondents aged under 35 are most likely to share (81%), a completely unsurprising result. Still, about 7 in 10 online users aged 35-49 said they had shared content on social media sites during the past month, as did a majority 55% of respondents aged 50-64.”

 

Written by Sarah

September 20th, 2013 at 9:50 am

This Week in Social Analytics #65

without comments

It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments, or tell us about it on Twitter or Facebook.

College Students Apathetic About Brands’ Social Media Marketing Efforts [from Marketing Charts; written by staff]

“Also interesting: 46% reported wanting more straightforward messages in advertising, while only 5% felt that ads should be more interactive. 32% do want ads to be more entertaining.”

How Small Businesses Can Attract Talent Using Social Media [from Social Media Today; written by Marilyn Vinch]

“With all the tools available today, the recruitment process has grown to a point in which it’s no longer about chasing candidates but is instead about attracting the right talent. By investing your time in developing a strong digital presence, you will make your company visible to job seekers who might be looking exactly for what you’re offering.”

SMB Followers on Twitter Looking for Updates, Interaction [from Marketing Charts; written by staff]

“The study stresses the positive nature of these interactions, though, noting that 70% of followers retweeted because they liked the SMB’s content, 64% have mentioned an SMB to share a positive experience, and 54% have @replied to share a positive experience.”

Twitter’s Vine Grows To 40 Million Users, Despite Instagram [from ViralBlog; written by Igor Beuker]

Social stats on Vine, Instagram, Pinterest and Foursquare, plus how social CEOs are.

Twitter Hires Commerce Chief to Add Shopping Via Tweets [from Bloomberg; written by Jon Erlichman & Douglas MacMillan]

“‘It makes a lot of sense for Twitter, since a lot of online advertising is commerce related, and as a platform, they should be able to integrate more closely with online retailers,’ said Colin Sebastian, an analyst at Robert W. Baird & Co. in San Francisco.”

63% Of Brands Have Multiple Twitter Accounts, Compared To 7% In 2011 [from AllTwitter; written by Allison Stadd]

“. . .out of 253 top brands in the U.S. and U.K. . . .two thirds had multiple accounts on Twitter.”

Including customer service accounts, deal feeds, brand portfolio accounts, job listings and more.

Link to Statista here

The TV Revolution Will Be Tweeted [from US News & World Report; written by Tierney Sneed]

“When Twitter talks about its expansion into the TV industry, the company stresses that its approach is not about ‘disruption’ – a common term in the tech world – but ‘synergy.’ Unlike other Internet media companies, Twitter has made no plans – publicly anyway – to produce content meant to compete with television. Rather than seeking out a bigger slice of the television pie, Twitter says it wants to make the pie bigger for everyone: for television, for its advertisers, and of course, for Twitter.”

Tumblr Partners Bloggers With Designers for Fashion Week [from Mashable; written by Lauren Indvik]

“In addition to the invitations, Tumblr has partnered 20 NYC-based bloggers with 18 designers and two unspecified organizations for two-week ‘apprenticeships’ leading up to the shows. The nature of the apprenticeships vary; most often (we expect) bloggers will be invited to document show preparations via photographs and GIFs. The goal is to give bloggers deeper access to the designers and the people they work with, hopefully forging relationships that will spark further collaborations, said Valentine Uhovski, Tumblr’s fashion evangelist.”

 

Written by Sarah

August 30th, 2013 at 9:49 am