TweetReach Blog

Archive for the ‘tracker’ tag

TweetReach Tip: How to isolate specific dates in a Tracker

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To isolate specific dates in your TweetReach Tracker, simply click on the calendar icon in the upper right hand corner of your screen, and specify the date range that you want.

Tracker Date Range

 

That’s it!

Still got a question? Let us know! Or find us on Twitter

Written by Sarah

October 8th, 2013 at 12:29 pm

Posted in Guides,Help

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New TweetReach Tracker 2.0 version rolls out tomorrow!

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Tomorrow, Tuesday May 14th, all Trackers will roll over to the new 2.0 version. Don’t worry – all the same full-fidelity, real-time tracking is there as before – but we’ve totally rethought and redesigned the Tracker look and feel. It’s cleaner and simpler than the old version, and gives you all the information you need at a glance. A few more metrics have been added to your Tracker’s summary page, too!

Current TweetReach Pro subscribers have probably already noticed our new look already, which has been in beta for two months. Starting tomorrow it will be the default for all newly created and existing Trackers. Prefer the old look? You’ll still be able to access it for a few more weeks; use the “View old version” link in the top right corner of your logged-in screen until June 10th.

Got questions? Check out our helpdesk for more on the new Tracker, or let us know in the comments or via email.

And check out the new look by logging into your account, or looking at the screenshots below:


TR Tracker 2.0 A

TR Tracker 2.0  B

 

Written by Sarah

May 13th, 2013 at 12:22 pm

Posted in News

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TweetReach Tracker 2.0 now available to everyone!

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A few weeks ago, we released a first look at the beta version of our all-new TweetReach Tracker 2.0! Today, we’re happy to announce that the beta is now available to all TweetReach Pro subscribers.

TweetReach Tracker 2.0

If you’re currently a TweetReach Pro subscriber, the next time you view a Tracker, you can opt to see the new version. Use the links in the top right corner of your Tracker to change from the old design to the new one. For the next month or so, you will be able to toggle between the old version and the new version with those links. (And if you’re not yet a TweetReach Pro subscriber, sign up here.)

old to new

 We’ll let you know in advance before the full switchover happens and the old version becomes unavailable. In the meantime, there’s more information about what’s included in the new Tracker on our helpdesk. And please let us know if you have any questions!

 

Written by Jenn D

March 27th, 2013 at 4:14 pm

Posted in News

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Which TweetReach product should I use?

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We know you’ve got different needs and different budgets, even on different days. That’s why we offer a range of TweetReach products to help you get the best return on your Twitter investment– and we’re here to help you figure out which tool to use.

We have three main products at TweetReach: our snapshot reports, Pro Trackers, and historical analytics.

A Tracker is best when:

Your topic is going to pull in a lot of tweets.
If you’re running a conference or other major event or tracking any large or popular topic where you’re anticipating a large volume of tweets to be generated, set up a Tracker beforehand to be sure you don’t miss any tweets. Snapshot reports are limited to 1500 tweets, but Trackers don’t have those limits and will capture all the tweets about your topic or event.

The best part? All tweets collected by a Tracker are archived for as long as you have a TweetReach Pro subscription, so you can drill into your data to find out how customers are interacting with your brand and/or campaign over the entire time you’ve been tracking. This is a great way to discover brand advocates, industry influencers, and see trends develop over time.

You want to track what everyone is saying during your campaign or event.
This is what Trackers were made for; with Trackers you can monitor and analyze unlimited tweets in real time, as the tweets are posted to Twitter. Each Tracker allows you to monitor up to 15 queries about your topic, which can include hashtags, a key industry phrase, and more. This will allow you to keep track of who is saying what about your event – enabling you to handle any issues as they emerge – and gives you a wealth of data to study later. You’ll be able to recognize key contributors and influencers, and plan better for your next big event. With a Tracker set up you won’t have to worry about pulling reports at different intervals to get the information you need. It will be automatically collected for you, just waiting to be analyzed.

Keep in mind that Trackers are only available through a TweetReach Pro subscription.

Historical analytics are best when:

You want to compare a current campaign to one you ran last year, or a few years ago.
With the addition of our premium historical analytics, you can now compare current campaigns to those of the past (your own or your competitors’). For the first time we have the ability to reach all the way back to tweets posted at the very beginning of Twitter in March of 2006.

Twitter isn’t just about real-time anymore: now the entirety of Twitter history is available to be analyzed and studied.

You want to research past tweets.
Research the after effects of Twitter emergencies, PR disasters, recurring events (conferences, holidays, etc), past feelings around a certain event or topic compared to now– and more. You can research how a past event or campaigned performed even if you didn’t have real-time tracking setup then. You can compare year-over-year campaign performance before you plan your next big campaign. Having that kind of information to back up the ideas you pitch to your company or client is huge, and TweetReach historical analytics makes it possible.

We’ve recently launched our historical analytics product, and we’re incredibly excited about its implications.

Want to travel back in Twitter time with historical analytics? Read more details and get a quote.

A snapshot report is best when:

You need something fast, and free.
We understand that not every marketing team has a large budget for analytics, and not every business has a marketing team in the first place. For this reason, we offer a free snapshot report that gives you an idea of the reach of your hashtag, account, tweet or any other keyword-based topic.

Hint: you can archive (with a free TweetReach account), or print and save these reports to keep a simple record of how your company or campaign is doing on Twitter. And it costs you nothing.


You want a general idea of how tweets are spreading right now.
Search for any current hashtag, username, key phrase from a tweet, or any keyword, and our snapshot report will measure the extent of your reach, exposure, the most popular tweets, and the biggest contributors to your topic. We have two versions of our snapshot report: the quick snapshot report is free, and will include up to 50 tweets. Want more? A full snapshot report is available to anyone- no subscription or account required- and includes up to 1500 tweets for just $20. With a TweetReach Pro subscription you’ll have access to bundles of free and full snapshot reports.

Keep in mind these only provide a snapshot of recent tweets. If you want to look at what was happening yesterday or a year ago, you need our premium Historical Analytics, which are available separately.

Got any questions we missed?

Check out our help forums or drop us a line. We’re here to help!

Written by Sarah

December 12th, 2012 at 12:49 pm

Announcing our new and improved TweetReach Pro dashboard

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We’re so excited to unveil our brand new TweetReach Pro dashboard!

The new dashboard allows you to quickly find overall stats for your account, compare metrics across Trackers, explore how your Trackers have been performing over the past 30 days, review recently run snapshot reports, and so much more. Plus, it looks better than ever…

A few things you can do with the new dashboard:

  • Surface Tracker stats for our four main metrics in the graph
  • Review Tracker stats for any day in the past month
  • Reorder your Trackers
  • Select and deselect Trackers to display in graph
  • Set up new Trackers
  • Drill into and edit existing Trackers
  • Explore recently-run snapshot reports
  • Run new snapshot reports
  • View overall account stats, including total all-time tweets analyzed and the number of active Trackers, snapshot reports and account users

There’s more detail about what you can do with your dashboard (and how to do it) on our helpdesk. And as always, please let us know if you have any questions.

Written by Jenn D

August 9th, 2012 at 2:37 pm

Posted in Help,News

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Trackers now have smarter URL search!

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Good news! Our TweetReach Pro Trackers now support smarter URL search with the url_contains: operator. You can add one or more URL queries to your tracked terms. A few examples:

  • url_contains:bit.ly/123abc
  • url_contains:blog.tweetreach.com/2012/08
  • url_contains:”http://tweetreach.com”
  • url_contains:tweetreach.com report

The Tracker will find any tweets that include the matched portion of the URL you include in your query. Like this:

The above url_contains:tweetreach.com query will find any mention of a tweetreach.com link, including subpages like http://tweetreach.com/plans.

A few notes on how to use this operator in your own Trackers… The url_contains: operator will find all public tweets where the URL you’re searching for has been actually pasted into the tweet, even if it’s been t.co shortened. But it will not find tweets where the URL was shortened before pasting into a tweet. Also, if you include a URL with http:// in your query, you’ll need to add quotation marks around the URL itself, like in the example above (no need to add quotes around other URL segments though; this only impacts those with the colon). You can also add other keywords to a query with a url_contains filter. Questions about any of this? Just ask!

Trackers, which monitor new and future tweets in real-time, are available in TweetReach Pro. Read more about what you can search for in a Tracker.

Written by admin

August 7th, 2012 at 1:11 pm

Posted in Guides,Help

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Today’s TweetReach Tip: When tweets are available for analysis

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One of the questions we’re often asked is when tweets are available for analysis (and how long they’re accessible). We hear a lot of questions like:

  • Can I get tweets from last month? What about last year?
  • I have an event coming up – what’s the best way to measure those tweets?
  • What if I want to analyze only tweets from the past two days?
  • Can I track tweets for a month or longer?

So, here’s our answer to those questions. We have several different ways at TweetReach to access tweets, depending on when they were posted and how many tweets there are. First, we just need to know the answer to one question: when were your tweets posted? 

My tweets will be posted in the future

If your tweets will be posted anytime in the future, then we have the most flexibility for reporting. Anytime you can plan ahead for your Twitter tracking, it will be both easier and cheaper to get the tweet analytics you need. If your tweets will be posted in the future, whether it’s later today or not until next month, we have two ways to measure those tweets:

  1. Set up a Tracker before tweets are posted
  2. Run a snapshot report after tweets are posted

TweetReach Tracker will capture all tweets in real time, as they are posted to Twitter. So this means you need to set it up before tweets start going out. Trackers are perfect for longer or higher-volume campaigns, as well as for more in-depth metrics. Trackers don’t have any tweet or time limits*, so they can track as many tweets as you want, for as long as you want. We have some customers who have been tracking – and archiving – their tweets for two years! Trackers are available through TweetReach Pro.

The other option is to run a snapshot report after your event or campaign is over and all relevant tweets have been posted. A snapshot report will include basic Twitter analytics for up to 1,500 tweets from the past 7-10 days (whichever comes first). Snapshot reports are great for smaller, lower-volume, or shorter campaigns. You can run a snapshot report anytime at tweetreach.com. The first 50 tweets are free, and the full snapshot is $20.

So, set up a Tracker before your event if you’re expecting more than 1,500 tweets or want to track them for more than a week. Run a snapshot report after your event if you’re expecting fewer than 1,500 tweets over a week or less.

My tweets were posted in the past week

If the time period for your tweets is within the past few daysrun a one-time snapshot report. A snapshot TweetReach report will include up to 1,500 tweets from the past 7-10 days. This varies a little from query to query, but most are around a week. You can also limit these snapshots to specific dates from the past week using date filters. A snapshot including up to 50 tweets is free, and a full snapshot will be $20.

My tweets were posted more than a week ago

If the tweets were posted within the past month, then we can access those tweets through a custom TweetReach historical report. This works best for a single day or few day period from the past month, but can include tweets for up to 30 days back from today. These historical reports range in price, depending on the length of time and number of tweets being analyzed, but start at $200, and include full coverage of all tweets from your time period.

Contact us to discuss your specific needs and we can give you a precise quote. TweetReach Back is really best for Twitter analytics emergencies – when a client or coworker absolutely needs numbers and didn’t remember to tell you until now.

*Our lower-level TweetReach Pro plans have some soft tweet limits, but most people will never reach those limits. Please check with us if you want to know about these limits or if you plan on tracking a high-volume event.

Written by Jenn D

June 13th, 2012 at 11:47 am

Posted in Help

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Introducing the new TweetReach Pro Ultimate plan

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We’re happy to announce a new TweetReach Pro plan level for our larger enterprise, agency and media customers – TweetReach Pro Ultimate! This plan level is perfect for anyone managing multiple products, clients or accounts.

Our most comprehensive and personalized plan level, TweetReach Pro Ultimate comes with:

  • 50 Trackers
  • Access to TweetReach Back, our 30-day complete historical archive
  • A dedicated account manager to help you get exactly the data you need
  • Unlimited snapshot reports
  • Unlimited users and projects
  • API access

With 50 Trackers in your account, Ultimate subscribers will be able to monitor tweets about all of your campaigns, clients, products and events, in real time. Each Tracker can monitor unlimited tweets about your topic, including up to 20 distinct search queries to be sure we’re finding all relevant tweets.

TweetReach Back is our new historical analytics option. If you missed an important event or weren’t able to set up a Tracker before campaign tweets went out, we can go back up to 30 days and analyze all tweets about your topic. This is a more comprehensive option than our simple snapshot report, with no tweet limits and in-depth metrics like you see in a Tracker. Ultimate subscribers have access to up to 24 hours of TweetReachBack analysis each month.

A dedicated account manager will be available to answer all of your questions, from setting up tweet tracking, to interpreting metrics, to helping you improve next time.

The TweetReach Pro Ultimate plan is $2,500 per month. You can subscribe to the Ultimate plan here, and if you have any questions at all, please let us know.

Written by Jenn D

March 28th, 2012 at 8:55 am

Posted in News

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Projects now available in TweetReach Pro

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We’re excited to announce a new feature for TweetReach Pro subscribers – projects! Projects enable account holders to selectively share Trackers with their clients and colleagues, support multiple campaigns with one Pro subscription, and easily manage multiple users’ access.

You can use projects to:

  • Group related Trackers and snapshot reports together
  • Share select Trackers with clients or colleagues
  • Manage user access and permissions
  • Create guest access for one or more Trackers

There’s more detailed information about how to set up our new projects feature on our helpdesk. Projects are available in all TweetReach Pro plan levels.

Written by Jenn D

March 22nd, 2012 at 8:30 am

Posted in Features,News

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Take a tour of the TweetReach Tracker

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Ever wondered what kinds of Twitter analytics you get with TweetReach Pro? The cornerstone of a TweetReach Pro account is the Tracker, our real-time measurement tool that provides comprehensive tracking, analysis, and archival of all tweets about your topic – whether it’s an event, campaign, brand, client, hashtag, Twitter handle, or anything else you can think of.

Here’s a brief overview of the Tracker and some of its features.

Each Tracker can monitor unlimited tweets for unlimited time about any topic. You can include up to 15 distinct search terms in your Tracker to be sure you’re finding all tweets about your topic. In addition to overall summary metrics like reach, exposure, tweet volume and number of unique contributors, each Tracker provides detailed information about tweets and retweets, hashtags, URLs, contributor participation and influence, and much more.

Trackers are available with a TweetReach Pro account.

Written by Jenn D

February 20th, 2012 at 3:23 pm

Posted in Guides

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