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Archive for the ‘support’ tag

Union Metrics support hours for Labor Day weekend

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The Union Metrics team will be celebrating a long holiday weekend for the next couple days. We’re still available if you have any questions, but please allow us a little extra time to return your calls and emails on the following dates:

Saturday, August 30 – Monday, September 1

On these days, our support staff will return all non-urgent requests within 24 hours and urgent requests as soon as possible. As always, you can get in touch with us in many ways:

And of course, take a look around on our helpdesk to see if any of your questions are answered in our FAQs. And have a great Labor Day weekend!

Written by Jenn D

August 29th, 2014 at 3:25 pm

Posted in News

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TweetReach Holiday Support Hours 2013

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The Union Metrics support team will be around to answer all of your questions throughout the final weeks of 2013. However, please allow us a little extra time to return your calls and emails on the following dates, as we might be stuffing ourselves with holiday treats and spending time with our families.

  • Tuesday, December 24 – Friday, December 27
  • Tuesday, December 31 – Thursday, January 2

On these days, we will return all non-urgent requests within 24 hours and urgent requests as soon as possible. As always, you can get in touch with us in many ways. Email is the fastest way to get through to us during the holidays.

Happy holidays from Union Metrics!

 

Written by Sarah

December 19th, 2013 at 9:00 am

Posted in Help

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Union Metrics Thanksgiving support hours

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The Union Metrics support team will be around to answer all of your questions throughout the Thanksgiving holiday. However, please allow us a little extra time to return your calls and emails on Thursday, November 28 and Friday, November 29, as we’re likely to be stuffing our faces with turkey and cranberry sauce (or sleeping off our resulting food comas).

During this time, we will return all urgent requests as soon as possible and non-urgent requests within 24 hours. As always, you can get in touch with us in many ways, but email is the best way to reach us over the holiday (aren’t smartphones great?).

Happy Thanksgiving!

Written by Sarah

November 27th, 2013 at 11:00 am

Posted in Help

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TweetReach 2012 holiday support hours

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The TweetReach support team will be around to answer all of your questions throughout the final weeks of 2012. However, please allow them a little extra time to return your calls and emails on the following dates, as they might be stuffing themselves with holiday treats and spending time with their families.

  • Saturday, December 22 – Tuesday, December 25
  • Sunday, December 30 – Tuesday, January 1

On these days, we will return all non-urgent requests within 24 hours and urgent requests as soon as possible. As always, you can get in touch with us in many ways. Email is the fastest way to get through to us during the holidays (aren’t smart phones great?).

Happy holidays from Union Metrics!

Written by Sarah

December 19th, 2012 at 10:40 am

Posted in Help

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TweetReach 2012 holiday support hours

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The TweetReach support team will be around to answer all of your questions throughout the final weeks of 2012. However, please allow them a little extra time to return your calls and emails on the following dates, as they might be stuffing themselves with holiday treats and spending time with their families.

Thursday, November 22 – Friday, November 23
Saturday, December 22 – Tuesday, December 25

On these days, we will return all non-urgent requests within 24 hours and urgent requests as soon as possible. As always, you can get in touch with us in many ways. Email is the fastest way to get through to us during the holidays (aren’t smart phones great?).

Happy holidays!

Written by admin

November 21st, 2012 at 11:06 am

Posted in News

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TweetReach holiday on July 4th

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 The TweetReach support team will be around to answer all of your questions this week, but please allow us a little extra time to return your calls and emails on Wednesday, July 4th, as we will be out of the office celebrating one of our favorite holidays, Independence Day.

On July 4, 2012, we will return all non-urgent requests within 24 hours and urgent requests as soon as possible. As always, you can get in touch with us in many ways. Email will be the fastest way to get through to us over the holiday (aren’t smart phones great?).

Thank you and Happy Fourth of July!

Written by admin

July 3rd, 2012 at 1:13 pm

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Broadcast TV is realizing that customers come first

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This is a guest post by TweetReach Pro customer and all-around smart guy Evan Hamilton, Community Manager at UserVoice

Earlier this month I had the pleasure of attending the Lithium Network Conference. I heard a lot of great talks by leaders in community. But the most interesting speech was by Chris Blandy, SVP of Digital Media at FOX. He said something that stood out to me (paraphrased):

We’ve traditionally been a B2B company, but in the social media ere we’re having to become a B2C company. It’s a huge, important shift for us.

Here’s the thing: traditional broadcast media has always been a B2C business. Sure, you’re selling ads to businesses. That’s how you make money. But in order to do that, you have to make a successful B2C product: a network of television shows people want to watch.

It’s understandable that this has been unclear. When FOX launched they were only the FOURTH broadcast television network. Sure, they had to compete on programming, but only with three other networks. They could put a show on, and as long as it didn’t tank, they could focus on courting advertisers and making sure the content matched what they wanted, in content and format.

Today there are more than 20 broadcast television networks… not to mention lots of cable networks and web content. And their fans are audible, filling social networks, blogs, and fan sites with comments about the network. The entertainment industry can no longer assume they will have viewers. They need to focus on the real customers they always had: the viewers.

To FOX’s credit, they seem to be refocusing wholeheartedly. Chris used American Idol as the prime example of this. They’re building social spaces for fans to chat (one of the top posts on the forum is a criticism of a judge’s harsh words to an Idol contestant). They’re also building opportunities for their fans to continue to consume content, even between broadcasts, such as their live Twitter Q&A sessions with former Idol stars. And, in a big move for a company that would normally rely on Nielsen ratings, they’re measuring social media buzz while an event is on air (and off) and bringing that into their decision-making process.

But let’s be clear: it’s not about social making customers suddenly important. They’ve always been important. But as relative monopolies disappear and it becomes harder to hide from what they’re saying, broadcast media going to have to focus on their viewers with more intensity. This means not only listening, but acting on their feedback and keeping the relationship going beyond the 1-hour time slot. If you can master this, the advertisers will come.

Evan Hamilton is Community Manager at UserVoice, makers of modern, easy, web-based customer service help desk software. He writes frequently about focusing on your customers on the UserVoice blog. When he finds free time, he plays rollicking americana music at Kicking Tuesday.

Written by Jenn D

May 16th, 2012 at 10:42 am

Posted in Trends

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TweetReach holiday hours

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The TweetReach support team will be around to answer all of your questions throughout the final weeks of 2011. However, please allow us a little extra time to return your inquiries on the following days, as we may be stuffing our faces with holiday treats and spending time with our families.

Thursday, December 22 – Sunday, December 25

During this time, we will return all urgent requests as soon as possible and non-urgent requests within 24-36 hours. As always, you can get in touch with us in many ways, but the best way to reach us over the holiday is via email.

Happy holidays!

Written by admin

December 15th, 2011 at 12:34 pm

Posted in News

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TweetReach Thanksgiving support hours

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The TweetReach support team will be around to answer all of your questions throughout the Thanksgiving holiday. However, please allow us a little extra time to return your calls and emails on Thursday, November 24 and Friday, November 25, as we’re likely to be stuffing our faces with turkey and cranberry sauce (or sleeping off our resulting tryptophan comas).

During this time, we will return all urgent requests as soon as possible and non-urgent requests within 24 hours. As always, you can get in touch with us in many ways, but email is the best way to reach us over the holiday (aren’t smartphones great?).

Happy Thanksgiving!

Written by Jenn D

November 23rd, 2011 at 2:41 pm

Posted in News

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TweetReach support hours from March 10-15

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Most of the TweetReach team will be attending the South by Southwest Interactive conference in Austin, Texas over the next few days. So please allow us a little extra time to return your calls and emails on the following dates:

Thursday, March 10 – Tuesday, March 15

On these days, our support staff will return all non-urgent requests within 24-36 hours and urgent requests as soon as possible. As always, there are several ways to get your questions answered:

And if you happen to be at SXSW this year, let’s meet up! Find us through our @tweetreachapp Twitter account or message Hayes or Jenn directly.

Written by Jenn D

March 10th, 2011 at 10:00 am

Posted in Help,News

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