Archive for the ‘event’ tag
While Twitter, Instagram, and Tumblr are the main three platforms brands tend to work with, other brands are making strides in places like Snapchat and on Pinterest. If you have the resources to play around with these platforms in addition to the big three- or if you know that’s where you audience spends a large amount of their time- take the opportunity to see what you can do in these places to supplement and enhance everything you’re doing elsewhere. They’re particularly fun platforms to utilize in a cross-platform campaign.
We’ve covered the basics and specifics for brands on Snapchat, as well as showing which brands are using it well. Snapchat is a perfect way to keep in touch with event attendees in a lighthearted way throughout a conference; you can send snaps showing upcoming events, or recapping a session or a cocktail party. You can ask for snaps back in order to share free drink tickets or admission to a packed keynote; your creativity is the limit on Snapchat in terms of interaction with your followers. Like Instagram, it’s a great way to show off the atmosphere and get future attendees more interested in booking their trip for the next year.
It’s also a great way to foster conversations between attendees; intimidating names in a field can seem more approachable to build a connection with when they’re willing to send a silly snap.
A snap from Mashable attending a Google event in San Francisco.
Just be sure you’re letting attendees know ahead of time across your other platforms that you’re on Snapchat, because most won’t think to look for you there. Having signage up around your conference will also let attendees know where to find you across platforms, and keep official hashtags in play, making post-event tracking easier for you!
Pinterest is a great way to help attendees get organized around a conference; build boards for them so they know what to pack, and what sites to see around town if they decide to come a few days early or stay a few days after. You could even encourage speakers to build their own boards around their areas of expertise, driving traffic back to their sites and letting attendees have a better idea of who they are and what their professional and personal focuses are.
An example of a Pinterest board from SXSW, showing off photos from Instagram and helping attendees figure out what to pack.
The number and variety of boards you want to build up for your event is up to your creativity, time, and resources. Also keep in mind that Pinterest is great at driving sales, so pinning books your speakers have written after an event is a good idea as well as the same kind of snappy visual reminders you put on Instagram around deadlines for ticket prices.
The bottom line
The bottom line remains the same as in our previous post covering the big three social marketing platforms (aside from Facebook): Play to the strengths of every platform you have a presence on, but especially with these two, don’t be afraid to get creative and have fun.
If you have any questions or examples of great conference marketing we missed, please leave it in the comments!
We recently discussed 3 dos and don’ts for running a campaign across platforms, but what about marketing a conference or similar event across platforms? Successfully marketing an event requires tailoring your message for each platform, just as with any successful campaign. We’ll break down some of the specific uses for each platform here, playing to their individual strengths and making note of what to keep in mind based on how each works and interacts with the others.
We’ve covered 16 ways to use Twitter to improve your next conference and 7 tips to maximize your conference attendance using Twitter, so what’s different when you’re adding other platforms to the mix?
When building your communication plan for your conference you want to keep in mind the strengths of each platform to plan which content you’re going to disseminate where; Twitter’s strength lies in it being the ultimate real-time tool. Use Twitter to broadcast quick updates and reminders throughout your event, such as:
- Remind everyone of the official hashtag
- Make announcements and reminders of keynotes, session start times, and any other events like a cocktail hour or party
- Let everyone know if a session, talk, or cocktail hour has been delayed, canceled or moved to a different location
- Make suggestions about where attendees can head for meals or drinks offsite, tagging the handles of those businesses where applicable
- Introduce speakers by their handles
- Thank speakers, organizers, and any companies that have provided staff for catering or bars (and be sure to mention their handles too)
- Answer any questions from attendees, and resolve any problems they bring to light quickly
Also be sure to prominently and consistently use and track the official hashtag you’ve created for your conference, which will tell you everything that went well and everything you can improve for the next time.
Instagram is new territory for many marketers, which is why we’ve written a series for those new to the platform over on our Union Metrics Tumblr. Specifically for events you’ll want to check out how to effectively use hashtags, the nuances of sharing to other platforms via Instagram, and even the different moves personal brands should make there (in case you’re an event attendee in the future, wanting to promote yourself and connect with other attendees and organizers).
So whether you’re established on Instagram when you decide to market your event there, or you’ve decided to make the conference the official launch of your Instagram presence, there are a few things to keep in mind. Instagram’s purely visual nature is a strength for any brand looking to tell a succinct story in photographic terms. However, the single-track feed on mobile means that too many posts can easily overwhelm your followers, so established brands with a large following who know only a portion of that following will be present at an event will want to consider setting up a side account if you plan on frequent event updates.
With that in mind, some of the ways to use Instagram at a conference include:
- To show off the conference venue, including what the weather in the host city is like
- Share photos of sites to see around the host city
- Tap into other big communities on Instagram by showing off the #food available on and offsite of your conference (be sure to tag any offsite restaurants and bars that have an Instagram presence, and follow their accounts)
- Post reminders about meetups in other cities leading up to the conference, or after it, like this one from SXSW V2V
- Share engaging photo reminders of deadlines for submitting speaker applications, getting a discount on event passes, and more
- Post photos of keynote speakers, tagging their Instagram accounts with permission so that attendees can get a better idea of who they are
- Post photos to highlight your event organizers, staff, and even regular attendees to give a behind-the-scenes look at everything that goes into the work of organizing and executing a conference (and tag their accounts too, where appropriate, or at least follow them)
Bonus: If you’re short on resources, use the snappy photo reminders around deadlines as a starting point to share the same reminder across platforms, tweaking the message for each. For example, hashtags don’t seem to increase engagement on Facebook, so if you’re going to use the sharing buttons native to Instagram, wait to post all of your hashtags in the first comment. They’ll work the same way for categorization and discovery across Instagram as when you put them in your initial photo caption, but they won’t clutter your post across platforms.
More and more brands have been experimenting with marketing on Tumblr and seeing some fantastic results. The built-in social aspect allows for amplification of announcements and photo recaps of any event or conference in a way that’s not possible with traditional blogging platforms. A brand hosting an event on Tumblr might use the platform to:
- Go into more detail about deadlines and what’s required on applications for speakers, but be sure to put it all behind a cut and underneath a snappy visual (maybe a version of the same one you used on Instagram!)
- Use the photo post-type collage option to show off the mood of the event, the venue, official accommodations, shots of the host city, past event parties and attendees, speakers and more (Tumblr automatically builds a collage as you upload multiple photos in one post)
- Do a series using each of the ideas above, or pull a few of each type into one post for a photo overview. Pull these from Instagram or post a mix of Instagram photos and those from other sources
- Use embedded video posts to show clips from the speakers you’re featuring, or a video summary of a past event; even a video tour of the host city
- Video post types will also host SlideShares of presentations using their embed codes, perfect for recaps and previews of sessions and topics from speakers
- Link to articles or blog posts from event speakers, or quote things past speakers have said using the quote post-type
- If past event attendees have written up their experiences, link to those as well, or quote excerpts from what they had to say
Remember that Tumblr’s reblogging feature is what makes it so powerful; be sure to reblog anything appropriate or related to your conference from the Tumblrs of your upcoming or past speakers, regular attendees, organizers and more. Doing so will only encourage them to reblog you, amplifying your message to their audiences and possibly tapping new audience members.
Example of a post from a speaker that SXSW V2V could reblog– if they had a Tumblr.
After all, if they follow your speakers and attendees, it’s likely that they’re interested in the type of event you’re putting on.
The bottom line
Play to each platform’s strengths, and put in the work ahead of time to figure out where your attendees spend the most time. If you have limited resources, put your work into those places. Anything else after that will be a bonus.
Oh, and one more bonus tip: All of these platforms use hashtags, so search each one for any hashtags you can think of that are related to your conference or event to see how people are already talking about it in each place. Keep that tone and style in mind as you plan your approach, or use it to tailor and rethink your approach if you already have a presence there.
Got any questions, or have any ideas or examples of great conference execution across platforms that we’ve missed? Leave it in the comments!
Also, check out our founder Jenn Deering Davis’ session on Market Like the Movies (Without the Studio Budget), happening Monday, August 12 at 4:30 p.m. PT. Learn how to market your startup using the social media strategies Hollywood has perfected to drum up excitement about TV and movies on social sites like Twitter, Tumblr and Facebook. All without worrying about an unflattering picture of you showing up on the cover of a grocery store gossip mag.
See you in Vegas!
Photo credit: Tumblr founder David Karp’s own Tumblr
We’ve covered how you can maximize using Twitter during your conference as a host– now what about as an attendee? Here are some quick tips to maximize your conference experience via Twitter:
- Learn the official event hashtag & double-check that you’re typing it correctly: seems simple enough, but you’ll miss out on a lot of connection and engagement with a typo
- Make sure you’re following the host’s official account (or accounts): check periodically to see if there have been any changes in the scheduling, location of panels or smaller events, or any other breaking conference news
- Advanced move? Research food places (and coffeeshops; even bars with good happy hours!) near the conference location, and follow some of them on Twitter. You might score a discount with a Twitter coupon, or at least have a place to invite follow attendees around sessions!
What you’re saying:
- Quoting someone? Cite it as the speaker or an audience member, and tag it with their Twitter handle, if you have the information handy
- Keep it short and sweet: you’ll be more likely to be retweeted if you keep your character count low, and other conference goers don’t have to trim your tweet down to add their own thoughts before retweeting
- Share, follow back, add your thoughts– don’t just lurk in the conference hashtag streams! This is how you strike up conversations and form relationships with fellow attendees
- Turn online interactions into offline: notice you keep tweeting with the same people? Meet up for lunch, coffee or happy hour to take your conference networking offline
Got something we missed? Share it in the comments. And we’ll see you at #SXSWi 2013!
Photo credit: Scott Beale/Laughing Squid at laughingsquid.com
The BlogWorld and New Media Expo 2012 was held earlier this month in New York and we were happy to have worked with the conference organizers to track the tweets during the event.
So what was Twitter buzzing about? During the conference from June 5 through June 7, the official #BWENY hashtag was tweeted over 18,000 times by more than 4,600 people, generating a unique reach of over 6 million and almost 87 million impressions.
Like many of the conferences we track, each day saw a huge spike in tweets during the first hour of conference (around 9 a.m.) each day, a big drop during lunch hour, and an increase in activity around 2 p.m. There was low Twitter activity during the evening parties as attendees took their discussion offline and continued networking in person.
The tweet with the highest exposure came from Ted Rubin:
And, overall, the most active contributors to the Twitter backchannel were:
At the end of day two of the conference, Blog World founders Rick Calvert and Dave Cynkin announced that going forward, the conference would be renamed New Media Expo (NMX). They described the change to better reflect the changing industry and the broader community of bloggers, podcasters, and Web TV producers.
What do you think? We’re excited to see how the event evolves!
Twitter is the perfect social channel for conferences. It provides a real-time, public and searchable record of tweets about a conference that organizers, speakers and attendees can follow. Twitter even allows people who can’t attend in person to read along as conference events unfold. And Twitter gives conference planners an archive of participant comments, as well as measurable data they can report back to sponsors.
If you’re a conference organizer or producer, here are a few things you can do to make sure you’re getting the most out of Twitter during your next event.
Using an official conference hashtag
- Select a unique official hashtag. Make sure no other events are using this hashtag and that it’s separate from general topical conversation. Keep it short and easy to remember. A good conference hashtag will include the conference name or abbreviation, and sometimes the year or location. If you can, avoid using underscores or other punctuation in your hashtag to keep it simple (and to be sure the hashtag works in every Twitter client). Some we like include #BWENY (BlogWorld Expo) and #ica12 (International Communication Association).
- Communicate the official hashtag. Try to make the official hashtag easy to find. Post the official conference hashtag on presentation slides, as well as signs and posters around the conference venue, list it on the conference website, and use it in official tweets from your own and other organizers’ Twitter accounts. Encourage speakers and sponsors to use the hashtag.
- Track mentions of the official and unofficial hashtags. In addition to the main official hashtag, attendees may adopt track- or interest group-specific hashtags or mistakenly use an incorrect hashtag. Try to keep track of all relevant hashtags, even if they’re not officially endorsed.
Surfacing interesting conference topics
- Follow conversation as it unfolds. Keep track of attendee tweets about the conference, both to monitor conversation during the event, as well to create an archive for future access. It’s very simple to follow the use of a hashtag in real time with any number of Twitter clients and applications, so pick your favorite. If you want to share these tweets, consider displaying them live on a monitor at the conference or on the conference website.
- Pay attention to retweets. Use retweet counts to keep track of which tweets are getting the most traction on Twitter. What speakers, presentations, or topics are being retweeted? You can use this information to make your next conference even better.
- Use official handle to ask questions. Twitter is great for real-time interactions, so use the official conference account to ask attendees how things are going. Get live feedback on presentations, the venue, conference logistics and more.
- Find problems quickly. Monitor conversation about the conference throughout to detect problems. Is the wifi not working? Are participants unable to find certain rooms? If something is going wrong and you’re actively monitoring conference tweets, you can fix small problems before they become big problems.
Sharing important conference content
- Use official handle to post announcements and schedule changes. Give participants a central and reliable channel on Twitter where they can access important conference information. If there are any important announcements or changes to the conference schedule, post them to the official Twitter account so attendees can find and share them.
- Distribute speaker slides. Use Twitter to make it easy for attendees to find speakers’ presentation slides. Encourage speakers to share their slides through their own Twitter accounts, and retweet those slides from the official account. Also share links back to the conference website where participants can access and download conference slides and other documents.
- Answer attendee questions. Throughout the conference, use Twitter to answer audience questions, direct attendees to the appropriate resources and make sure everyone is getting the most out of the event.
Tracking audience engagement
- Measure total Twitter audience size. With the spread of conference content on social media like Twitter, the size of the audience can grow well beyond the number of attendees physically present. Measure the total reach and exposure for conference tweets, as well as the number of total tweets and unique contributors.
- Determine popular speakers and presentations. Analyze conference Twitter engagement by tracking metrics like retweets, replies, favorites and impressions to learn which topics are generating buzz. Search for speaker and panel names, presentation topics and track titles to see which ones are most talked about. Find out which images are being shared the most to determine attendees’ favorite moments, and track shared URLs to see which websites and pages have been most useful to participants.
- Share metrics with sponsors. Report this information back to conference sponsors to demonstrate the value of their sponsorship. Showing sponsors how many more people their brands reached beyond in-person conference attendance can be very valuable to securing future sponsorships. When possible, share specific examples of effective tweets about or from conference sponsors.
Gathering feedback for your next conference
- Tweet links to conference feedback survey. In addition to sending a post-conference email asking attendees for feedback, also post a link to the feedback survey on the official Twitter account. Some attendees may be more likely to respond on Twitter, so this gives them another opportunity to respond.
- Compare this conference to other events. How did this conference compare to recent or related conferences? If you have Twitter metrics for previous years’ conferences or other similar conferences in your industry, use them to see how this year’s event measured up. Look specifically for changes in engagement and participation, as well as reach and exposure. If this event’s metrics were lower, try to figure out why and how you can improve next time. If they were higher, that’s great, but try to learn more about why your numbers were up.
- Analyze qualitative tweet content. In addition to quantitative audience and engagement metrics, tweets are a great source of qualitative data about the conference. Read through a tweet transcript after the event is over to see what attendees liked and didn’t like. Mine this transcript for any feedback you can use to improve for next time. In some cases, an in-depth content or sentiment analysis might be useful.
Photo credit: Scott Beale/Laughing Squid at laughingsquid.com
When the 2012 United States Republican presidential primaries and caucuses began back in January, we took a look at whether Twitter activity could be used as a predictor of the elections. We started tracking all tweets that mentioned any of a candidate’s Twitter accounts (personal and campaign) and based on the Twitter activity coming out of the Iowa caucuses, we saw that Twitter activity was less an indicator of the outcome, and more a reflection of the overall conversation happening around the candidate. Reach, exposure, and activity were largely driven by mentions by popular news and media accounts, many of which have significant numbers of followers and retweets.
Since January, the Twitter activity on the candidates has been staggering – some of the largest reach and exposure we’ve ever tracked, with over 8 million tweets from hundreds of thousands of contributors. These contributors reached more than 120 million unique Twitter accounts and generated almost 22 billion impressions.
Right before the Super Tuesday primaries in March, we launched the TweetReach Republican Primary Tracker which looked at the relationship between what people say on Twitter and what they do at the polls. In the visualization, we mapped the number of unique Twitter users talking about a candidate to the y-axis, polling results to the x-axis, and tweet volume to the circle radius.
While, based on our previous analysis, we did not believe Twitter conversations could predict winners, we thought it would be interesting to see what tweets can tell us about how potential voters feel about the candidates. The visualizer confirmed that despite a candidate’s tweet volume, reach, and exposure on Twitter, these data were not a good predictor of election results. They are, however, a great way to understand how popular dialogue about a candidate translates into Twitter conversation.
Today, with Rick Santorum bowing out of the race, we took another look and found that Twitter conversation about Santorum had been relatively quiet since Super Tuesday but, as expected, spiked with today’s news as people came out of the woodwork to Tweet about the candidate.
In fact, a full 21% of Rick Santorum’s exposure since Super Tuesday (over 368 million impressions) occurred today after the announcement. When viewed with the TweetReach Republican Primary Tracker, the impact of the conversation around Santorum’s departure is even more pronounced.
We look forward to tracking the upcoming full election. In the meantime, we’d love to know what you think!
This weekend, we tracked tweets about the 47th Annual Academy of Country Music Awards. During the three-hour broadcast on Sunday, April 1, 2012, we tracked 214,407 tweets from more than 96K contributors that reached more than 43.5 million unique Twitter accounts. Tweet volume peaked at 3,686 tweets per minute during the show.
The most retweeted tweet of the night was from @Country_Words and received 1,397 retweets.
The most buzzed about Twitter moments from the ACM Awards show were:
- Song of the Year goes to Eli Young Band for “Crazy Girl”
- Entertainer of the Year goes to Taylor Swift
- Album of the Year goes to Miranda Lambert for “Four the Record”
- Vocal Group of the Year goes to Lady Antebellum
- Male Vocalist of the Year goes to Blake Shelton
- Single Record of the Year goes to Jason Aldean and Kelly Clarkson for ”Don’t You Wanna Stay”
- New Artist of the Year goes to Scotty McCreery
- Female Vocalist of the Year goes to Miranda Lambert
Overall, thousands of tweets were posted about Blake Shelton, Miranda Lambert, Taylor Swift, and Reba McEntire. Shelton and McEntire were the show’s hosts, while Lambert and Swift were two of the night’s big winners. Finally, here’s the infographic we prepared for the 2012 ACMs (click to see full size).
What did you think? Did you watch? What was your favorite moment from the awards show?
The 84th annual Academy Awards were held this weekend. As we’ve seen in years past, Twitter has a lot to say about the Academy Award winners, losers (non-winning nominees?), and the show in general.
This year, we tracked tweets about the Oscars – more than 2 million of them - throughout the show’s broadcast on Sunday, February 26, 2012, and collected them in our Academy Awards Twitter Explorer. Click around the explorer to see when tweets were posted about nominees in six of the main categories, including Best Picture, Best Actor and Best Actress. Or, read on for our take on what Twitter thought of the 2012 Academy Awards.
Twitter’s top ten favorite Oscar 2012 moments were, in order:
- Cirque du Soleil performance. The audience seemed entranced by the acrobatic dancers, and so did Twitter.
- Octavia Spencer wins Best Supporting Actress for her role in The Help. She even got a standing ovation!
- Hugo wins for Best Visual Effects. And a bunch of other awards too, but this category generated the most tweets.
- Meryl Streep wins Best Actress for The Iron Lady. This is a bit of surprise, as many expected Viola Davis to win this category. Regardless, Meryl is lovely and thanks her hairdresser.
- The Artist wins Best Picture. No surprise whatsoever here. And everyone loves Uggie the dog.
- Zach Galifianakis and Will Ferrell present Best Original Song award to Bret McKenzie for The Muppets. Bret’s work in Flight of the Conchords makes him popular on Twitter. Not to mention, Zach and Will are pretty funny guys.
- Christopher Plummer wins Best Supporting Actor. At 82, he’s only two years younger than the Oscars themselves.
- Jennifer Lopez and her possible wardrobe malfunction. Was that a shadow or something else? Twitter seems to think it was not a shadow.
- Jean Dujardin wins Best Actor for The Artist. Another unsurprising win. Jean seems tickled to have won, and thanks the audience in French during his speech.
- Angelina Jolie presents Best Adapted Screenplay to The Descendants. Angie’s provocative pose and its subsequent imitation by Jim Rash (another Twitter favorite because of his role on Community) got a big laugh.
During the three-hour awards show, we tracked 2.05 million tweets about the Oscars, with the biggest spike at 18,718 tweets in one minute (during the Cirque du Soleil performance). These numbers are up quite a bit from last year, when the 2011 Oscars garnered 1.27 million tweets and a maximum spike of 11,780 tweets per minute.
The nominees with the most Twitter mentions during the show were:
- Meryl Streep – 74,793 tweets
- Octavia Spencer – 59,957
- Christopher Plummer – 41,107
- Jean Dujardin – 23,614
- Rooney Mara – 23,233
- Brad Pitt – 18,702
- Viola Davis – 17,651
- Woody Allen – 14,280
- George Clooney – 13,252
- Martin Scorsese – 11,328
The top three films nominated for Best Picture, by tweet volume:
- Hugo – 110,179 tweets
- The Artist – 78,509
- The Help – 23,585
For more information about our interactive explorer, read this blog post about how and what we tracked.
Last weekend, we worked with ESPN to track tweets about the 2012 Winter X Games in Aspen, Colorado, held January 26 through January 29, 2012. It was a big event, accumulating 171,373 tweets over the four days of competition!
During last summer’s X Games, we tracked 188K tweets from 97K contributors, for an overall reach of 37.7 million. This year’s Winter X Games generated 171K tweets from 100K contributors and an overall reach of 37.9 million. Two days into these games, here were the stats:
Sadly, freeskier and X Games gold medalist Sarah Burke died a week before the games. ESPN aired a tribute for Sarah on Thursday night and the #CelebrateSarah hashtag was used in more than 3,500 tweets during the games.
Sunday, January 29, was a big day for the games, featuring the final competitions for two fan favorites – the Snowmobile Best Trick and Men’s Snowboard Superpipe. Athletes like Heath Frisby, Shaun White, and Justin Hoyer generated a lot of Twitter buzz, and Heath’s first-ever snowmobile front flip resulted in the highest tweet spike of the entire games (1,634 tweets per minute).
By the end of the Winter X Games, the most retweeted tweet was from @espn and referred to snowboarder Shaun White’s perfect score in the Snowboard Superpipe Final. It got 1,428 retweets and generated 3.3 million impressions.
It was a great four days! We’re already looking forward to next year.