Archive for the ‘analytics’ tag
Join us to learn more about TweetReach!
Interested in learning more about TweetReach Pro and our other Twitter analytics offerings? We’re holding two webinar demos next week, conveniently scheduled for our customers outside of the United States. Anyone is welcome to attend, of course!
Sign up for one of these short demos where we’ll tell you more about TweetReach Pro, our historical analytics, and our snapshot reports. To register, just follow the one of the links below:
Let us know if you have any questions. We look forward to having you there!
Photo courtesy Public Domain Pictures
This Week in Social Analytics #43
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
4-in-5 Americans multitask while watching TV [from Marketing Charts]
“Significant numbers of consumers around the world are indeed using their mobile devices to discuss TV programs on social networks as they watch them, even if Americans appear to be behind the curve in that regard.”
Why data without a soul is meaningless [from GigaOM; written by Om Malik]
“What will it take to build emotive-and-empathic data experiences? Less data science and more data art — which, in other words, means that data wranglers have to develop correlations between data much like the human brain finds context. It is actually not about building the fanciest machine, but instead about the ability to ask the human questions. It is not about just being data informed, but being data aware and data intelligent.”
5 Digital Marketing Insights from a New Gartner Study [from Social Media Today; written by Chris Horton]
“When asked which three digital marketing activities are most important to their success, the marketers surveyed listed a corporate website, digital advertising, and a presence on social media.”
Link to Gartner study here.
Global media consumption: the digital reality [from The Global Web Index]
“GLOBAL TIME SPENT: Digital is 57% of daily media time. Social 48% of online.”
People Try to Put us D-down, Talkin’ ‘Bout Your Reputation – Part 2: Understanding and Acting on What You’ve Discovered [from Social Media Explorer; written by Jim Berkowitz]
Understand and act on what you’ve discovered from listening, as discussed in Part 1 on this topic.
The Definitive Guide to Online Reputation Management [from the KISSMetrics blog; written by Daniele Virgillito]
An outline of the concepts and steps involved in monitoring your reputation online.
This Week in Social Analytics #42
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
Tumblr Is Worth a Look at For Your Business [from Business2Community; written by Matthew Simonton]
“If your business targets anyone in his or her teens or 20s, you should have a presence on Tumblr. Even if those youngest in these demographics are not your target audience, where do you think they will be in a couple of years? There are reasons why brands beyond College Humor have Tumblr accounts. Huggies has one. Sesame Street has one. Do you see the trend?”
This graph represents the % of respondents who said that they used X platform for at least several hours in a week.
Social Media And The Workplace [INFOGRAPHIC from AllTwitter; post written by Shea Bennett]
“More than half (52.1 percent) of firms now let all of their employees access social media sites at work, with only a little more than one quarter (26.4 percent) actively blocking access to these channels. And while almost two-thirds (64.2 percent) don’t monitor the use of Twitter and Facebook in the office, 68.9 percent do have a social media policy in place.”
State Of The News Media: Everything In Decline But Digital [from Marketing Land; written by Greg Sterling]
“In particular social media figure more prominently as a news ‘channel’ than even a couple of years ago. According to a 2012 Pew Research Center study, 19 percent of Americans received news or headlines on a social network ‘yesterday.’ The number was almost double (34 percent) for people in the 18 – 24 age category.”
Link to the full Pew study here.
Integrate Big Data Into Your Marketing Strategy [from Social Media Today; written by Yoav Dembak]
“I wanted to share a few easy ways anyone can start integrating analytics into marketing campaigns.”
A great short piece for those shaky on their feet, starting out in social media marketing.
New Study Confirms Correlation Between Twitter and TV Ratings [from Nielsen]
“Specifically, the study found that for 18-34 year olds, an 8.5% increase in Twitter volume corresponds to a 1% increase in TV ratings for premiere episodes, and a 4.2% increase in Twitter volume corresponds with a 1% increase in ratings for midseason episodes. Additionally, a 14.0% increase in Twitter volume is associated with a 1% increase in TV program ratings for 35-49 year olds, reflecting a stronger relationship between Twitter and TV for younger audiences.”
This Week in Social Analytics #41
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
Where to Put That Extra Dough in Your Marketing Budget [from Social Media Explorer; written by Jason Spooner]
5 questions to ask before you start spending money on new marketing initiatives
Social Media Marketing Budgets To Double In Next Five Years [Report from Daze Info; written by Shilpa Shree]
Social media spending as a percentage of marketing budgets will increase to more than twofold over the next five years, according to a Duke University Fuqua School of Business survey of US marketers commissioned by the American Marketing Association (AMA). This survey was conducted in February 2013 and included 468 U.S. chief marketing officers.
Powering Predictions With Social Media Data [from AllAnalytics; written by Beth Schultz]
“In the end, social media can really stand on its own and provide insights and a lot of great learning and opportunity, but if you go well beyond just pure brand listening, the potentials are far greater.”
Insight from SXSW: Brands Should Want Advocates, Not Influencers [from Social Media Today; written by Christianna Giordano]
“An influencer is someone will write up a branded post, send out a few tweets and do their tasked outlined in their contract. An advocate, will not only do all those things, but will continuously use the product or brand in their daily lives, insert themselves into relevant conversations concerning the topic, and will fight for the products they love. Both of these types of blogger have their part in the blogosphere, but it is the latter that will make the biggest impact for brands.”
You Got Your Interwebs in My Idiot Tube [from the Austin Chronicle; written by Richard Whittaker]
“The approach was not that there was just a social media department, but every piece of that business, right from the top to the creative teams to the live events staff to the writers to the superstars themselves, now have a stake in telling that story for the fans that really expect it on a 24/7 basis.”
What’s the next excuse? [from KD Paine's PR Measurement Blog; written by KD Paine]
“The truth is in this other revealing statistic: 21% of survey respondents think that measurement isn’t necessary, so lack of standards are just yet another silly excuse not to measure anything.”
SXSWi 2011 vs. SXSWi 2013 in numbers
Two years ago we did a recap of SXSWi 2011 in tweets after the five days of the Interactive portion of the festival were over. (In case you’re still unfamiliar, SXSW is a great big gathering of all kinds of interactive professionals – from social media folks to software developers and startup founders, to designers, researchers and basically anyone interested in the digital space. SXSW Interactive is a tech conference, and is followed by the film and music portions of the festival.)
Here’s a table comparing the tweet volume, total number of unique contributors, and overall reach for 2011 vs. 2013:
What a difference two years can make!
Here’s a breakdown of the 2013 SXSW tweet activity:
Activity breakdown for tweets and contributors during SXSWi 2013
Were you at SXSWi? How was your experience? Tell us in the comments, old hats and newbies alike.
This Week in Social Analytics #40
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
Advisers benefit from “listening” on social media [from Reuters; written by Beth Pinsker]
“Josh Brown, a financial adviser at New York-based Fusion Analytics who is known as The Reformed Broker to his 35,000-plus Twitter followers, says many of his friends at major brokerage firms regularly visit sites like Twitter, just to keep tabs on the chatter.”
Social Media in the Banking Industry [from Social Media Today; written by David Wittlinger]
“The mental hurdle that bank officers needed to overcome when starting out in social media was the fear of ‘losing control’ of their marketing message. For many of the Marketing Committee members, platforms like Facebook were widely misunderstood. A majority of time at the beginning of this project was spent educating the bank about how social media marketing works (different from traditional media) and how it can effectively be applied to create a deeper loyalty within their customers.”
Twitter Reaction to Events Often at Odds with Overall Public Opinion [from Pew Research Center]
“At times the Twitter conversation is more liberal than survey responses, while at other times it is more conservative. Often it is the overall negativity that stands out. Much of the difference may have to do with both the narrow sliver of the public represented on Twitter as well as who among that slice chose to take part in any one conversation.”
See the full article for charts on when Twitter’s reaction was more conservative, when it nearly matched public sentiment, and more.
The Content Crash [from Mitch Joel]
“. . .there is a common thought in the digital universe that goes like this: create relevant content and consumers will continue to connect with your brand. It’s not a zero-sum game and it’s not an all-encompassing strategy. It may be in marketers vested interest to adjust that theory to this: create relevant content and your heavy users may continue to connect with your brand.”
21 Social Media & Content Marketing Tips Tailored For Small Businesses [from Heidi Cohen]
Consists of “7 Questions Every Small Business Must Ask To Succeed” and “Actionable Marketing Tips” for each point
Dealing with Social Media Criticism: Deflect, Defy, Defend? [from KISSMetrics; written by Neil Patel]
“According to a study by RightNow, when customers did receive a response to their complaint, almost half of them were pleased by the company’s interaction, and 22% of those customers posted a positive comment about the company or brand. Keep in mind that this is the same company they were bashing just recently.”
This Week in Social Analytics #39
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
2013 U.S. Digital Future in Focus [from ComScore]
“Three social networks in particular – Tumblr, Pinterest and Instagram – each gained more than 10 million visitors over the course of the year in part by catering to a desire for more visually appealing content. comScore has called this phenomenon “the rise of the visual web.” Of the three, Tumblr had the largest audience at 30.8 million visitors (up 64 percent from the prior year), while Pinterest (up 284 percent to 28.9 million visitors) and Instagram (up 284 percent to 27.4 million visitors) both shared the same outsized growth rate.”
This graph from ComScore shows the shares for time spent on each site, with Tumblr coming in second behind Facebook.
Download the full report at the link above.
In 2013, Mobile, Social Lead Shift From Traditional Media to Digital [from eMarketer]
“On the digital side, mobile and social media were the two categories expected to see the most increased attention in 2013. In fact, more than eight in 10 of those polled named mobile media as a target for increased focus, while just over three-quarters of respondents said the same for social media.”
Marketing Analytics: 20% of marketers lack data [from MarketingExperiments Blog; written by Daniel Burstein]
“A full 40% of marketers only have ‘an average amount of data,’ which does not sound like an overwhelming vote of confidence they have the information they need to intelligently plan, and execute, tests that will help them learn more about their customers.”
An Autopsy of a Dead Social Network [from MIT Technology Review; written by The Physics arXiv Blog]
“They say that when the costs–the time and effort–associated with being a member of a social network outweigh the benefits, then the conditions are ripe for a general exodus. The thinking is that if one person leaves, then his or her friends become more likely to leave as well and this can cascade through the network causing a collapse in membership.”
It also depends on how large each user’s network of friends is. Overall a fascinating read on the death of Friendster.
Social Media and Branding: Is It Worth The Money? [from Heidi Cohen's Blog; written by Heidi Cohen]
“This research underscores the need for brand marketers to go beyond considering social media in the traditional sense of being a media entity. It’s more than a place to post and distribute promotional messages. Social media requires being social. To this end, brands must engage with their prospects, customers and fans as humans and understand why they’re on social media.”
6 Tips on How to Use Twitter’s New Vine Video App for Marketing [from JeffBullas.com; written by Jeff Bullas]
What to do with 6 seconds of marketing video time.
Friday fun with hypotheticals:
How many unique English tweets are possible? How long would it take for the population of the world to read them all out loud? [From What If?; written by Randall Munroe, creator of xkcd]
“Reading all the tweets takes you ten thousand eternal years. That’s enough time to watch all of human history unfold, from the invention of writing to the present, with each day lasting as long as it takes for the bird to wear down a mountain. 140 characters may not seem like a lot, but we will never run out of things to say.”
And a bonus, if you’re feeling overwhelmed by all of this:
5 Tips for Avoiding SM Burnout [from Social Media Today; written by Rachel Strella]
SXSW preview: How Twitter is changing how we watch TV
One of our very own will be presenting at SXSW Interactive this year. Jenn Deering Davis, Union Metrics Co-Founder and Chief Community Officer, will be speaking about how Twitter has changed how we watch TV on Saturday, March 9 during the festival. We wanted to get a preview of her presentation, so we thought we’d ask her a few questions about social TV and share her responses with you.
- How do you think social media has changed how viewers communicate about television shows?
Social media provides a great place for us to talk about our favorite TV shows and characters. It allows fans distributed across the country – even the globe – to share the experience of watching a show together. TV is such an important part of our culture, particularly in the United States; many of us watch some TV every single day, and we’re deeply connected to the shows we watch and the people in them. We want to talk about TV, and social media channels like Twitter are the perfect place for those conversations.
- What are some of the creative strategies that networks and advertisers are employing to tap into social TV?
There’s certainly a lot of hashtag use right now. You can’t watch a TV show – or a commercial – without seeing hashtags all over the place. Some of the more interesting fan engagement initiatives include creating character Twitter accounts that tweet during and between episodes, sharing content exhaust like behind-the scenes photos and outtakes, and running social games and contests to unlock premium content.
- What shows are doing social TV really well?
So many shows and show runners are doing interesting things on social media. Pretty Little Liars is one of the canonical examples – PLL and the team at ABC Family have created a huge and highly engaged following on Twitter and Facebook. As for others, I love how characters from Archer tweet as themselves (and to each other!), how Hollywood award shows like the Golden Globes post pictures from the red carpet and backstage, and how Netflix capitalized on the huge social interest around its new show House of Cards. There are so many great examples. For more, you’ll just have to come to the panel.
- How important is a standard measurement system for social TV and do you think Twitter’s work with Nielsen will push it forward?
Networks have been using Twitter as a way to understand the real-time pulse of their shows for several years, and I think it’s smart of Nielsen and Twitter to work together to formalize some of that. We can learn a lot about what fans think about a show by measuring their tweets. For example, tracking minute-by-minute volume helps us understand viewer interest spikes, telling us exactly what onscreen moments are exciting to the audience. I think this area will mature a great deal over the next few years.
- Twitter is at the center of the social TV discussion, but what other platforms do you think are poised to become a larger part of this movement?
Twitter was the first social channel to be really successful in the TV space for a variety of reasons (which I’ll discuss in more detail at SXSW), but we’re starting to see a lot more fan participation in other channels, as well. Tumblr is a big one, because millions of fans go to Tumblr to share and remix all kinds of amazing visual content about their favorite shows, and that content spreads like crazy on Tumblr. Social TV conversations happen in all the social media spaces we spend time in, but we’ve just heard the most about Twitter so far. I think that’s changing.
- How does online streaming content tap into social TV? Will advertisers cater to this demographic, or keep pushing for live viewing?
Great question. We’re starting to understand more about how social impacts (and is impacted by) both live and streamed viewing. I’ll get into this more during the talk, but we’re actually seeing a comeback in live TV right now! It’s fascinating stuff, but I’ll leave that as a teaser for now.
If you want to hear more, then be sure to check out Jenn’s talk at SXSW in Austin next week. And be sure to go say hi afterwards – she’d love to talk to you. She might even have party invites to share if you ask nicely.
Join us for a webinar this Wednesday, 2/27 at 11am PST!
Interested in more comprehensive, ongoing tweet tracking with TweetReach Pro? Sign up for a short demo webinar, where we’ll show you how it works, what’s included, and answer any questions you have. We look forward to to seeing you on the 27th, at 11am PST sharp!
Register here.
Got questions? We’ll answer them!
(Photo credit: US National Archives)
This Week in Social Analytics #38
It’s Friday, so that means it’s time for This Week in Social Analytics and our favorite posts of the past week in the world of measurement, analytics, and social media. See a great piece we missed? Link to it in the comments!
12 Best Twitter Tutorial Videos of All Time [from Social Media Today; written by Daniel Zeevi]
A great resource for beginners, or anyone who wants a back-to-basics brush-up
The Geography of Happiness According to 10 Million Tweets [from The Atlantic; written by Alexis C. Madrigal]
“Sorry, Louisiana, you are the saddest state. And Hawaii (shocker!) you are the happiest.”
Pew’s fact tank studies American social networking [from Phys Org; written by Nancy Owano]
”As for Twitter, the percentage of Internet users on Twitter doubled since November 2010, now at 16%.”
Get the full report here.
Tumblr Beat Pinterest, Twitter, and LinkedIn for SocNet Time Spent in December [from Marketing Charts; written by Marketing Charts staff]
“Tumblr outstrips Pinterest despite not having significantly more unique visitors. For 2012 as a whole, Tumblr sported an audience of 30.8 million visitors (up 64% year-over-year), but was closely followed by Pinterest (28.9 million, up 284% year-over-year), and Instagram (27.4 million, also up 284%). In December 2012, it ranked 10th among the largest social networking sites and forums, as measured by market share of visits.”
Tumblr Draws a Distinction Between its Ads and Those of Google and Facebook [from AdWeek; written by Mike Shields]
“This really hasn’t been a huge issue,” Karp added. “This industry is so bored of display, bored of blue links, so excited to create ads that win awards, that really tell stories, that make customers, that people remember, that get people excited, that you can put in your portfolio. There aren’t a lot of AdWords ads or display ads that you can put in a portfolio.”