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Twitter Tip: Turn off mobile alerts at bedtime

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If you’ve got Twitter setup to be able to receive notifications and send tweets and more from your phone, you can also turn off notifications for certain periods of time- such as when you’re sleeping- if you don’t want to be woken up by an errant tweet in the middle of the night.

Under the “Mobile” tab in your left-hand menu, scroll down to find this:

Mobile Alerts TR Tip

 

Alternatively if you’re running a campaign, or taking your turn on customer service duty, you can uncheck the box and be able to respond in a timely manner.

Written by Sarah

October 29th, 2013 at 11:49 am

TweetReach Tip: Searching for more than one term in a snapshot report

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If you want to run a TweetReach snapshot report for more than one term, be sure to remember the magic of the “OR” operator. You can search for any two or three queries by combining them together with OR. Example:

term1 OR term2 – search for tweets containing either term1 or term2 (e.g. analytics OR metrics)

A few things to keep in mind to get the best results possible:

  •  Keep queries around 50-60 characters, 100 max.
  • If searching for two word phrases, use quote marks or you might not get the results you’re looking for. Example: “pumpkin ale” OR #manafromthegourd

Written by Sarah

October 24th, 2013 at 1:20 pm

Twitter Tip: Emergency alerts

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A Twitter Quick Tip. 

Twitter now allows you to enable emergency alerts from certain participating organizations. These alerts are meant to complement, not replace, traditional emergency alerts and you can opt in or out at any point.

Red Cross Emergency Alerts

You can find the alerts page for each organization by adding /alerts to the end of their Twitter URL; for example https://twitter.com/redcross/alerts which you can see the page for above. It will prompt you to add a mobile phone to your account if you haven’t done so already.

Want more tips? Click here

Written by Sarah

October 23rd, 2013 at 10:33 am

The top travel resources on Twitter: Accounts to follow and chats to attend

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Whether you travel for business or pleasure, you want the best information possible to plan your trip. So where do you get it?

Twitter has a host of accounts that offer up travel advice, suggestions and more, from those on a budget to those who want the best possible luxury accommodations. Below we’ve rounded up resources so you don’t have to take the time to do the research yourself.

Suggested travel accounts to follow (hat tip to Mashable for a lot of these):

  • Jeannie Mark, aka @nomadicchick, is a freelance travel writer and blogger who shares advice on different destinations she’s found herself visiting through her wanderlust 

  • Wonder what things are like from a flight attendant’s point of view? Look no further than @Heather_Poole.

  • Independent travelers (@TravelEditor) share travel tips and travel news from the editors of IndependentTraveler.com

  • Keith Jenkins (@velvetescape) will keep you up to date on the luxury side of travel

  • Melanie Nay of @chic_travel also shares luxury lifestyles and travel experiences through her account.

  • Stacy Small, better known as @elitetravelgal, rounds out your high-end travel as a luxury travel planner

  • On the other end of the spectrum is @BudgetTravel, working to make traveling accessible to all

  • @FlightView brings you real-time flight information, which can be a lifesaver

  • Kristin Luna (@lunaticatlarge) is a guidebook author for Frommer’s; look to her account for travel experiences mixed in with her other interests and pursuits

  • Brendan van Son (@Brendanvanson) is a travel writer and photographer, and will take you with him on his non-stop adventures

  • For pictures in motion, look to travel writer and videographer Robert Reid (@reidontravel), who has written for a number of large travel publications

  • If you want more intensity in your travel, check out @Intrepid_Travel 

  • Sustainability and travel don’t have to be mutually exclusive, as @STI_travel tweets

  • Chris Christensen, the @AmateurTraveler, brings you an online travel show that highlights not only destinations, but the best ways to travel as well

If you want more than just reading the advice and resources provided by travel experts with occasional interaction, check out some tweet chats! Tweet chats give you the ability to weigh in with your own opinions and experiences, as well as ask questions of hosts, guests, and your fellow chatters. You can read through a past chat by looking at the hashtag for it, or feel free to introduce yourself and jump right in on your first one. Tweet chats are meant to be open, friendly and interactive. (Read more about how to get the most out of a tweet chat as a participant here.)

Try these out (hat tip to Travel Bites for these recommendations):

Written by Sarah

October 17th, 2013 at 11:27 am

Posted in Guides

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TweetReach Tip: Measuring the results of a Twitter contest

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If you’re running a contest and using TweetReach to track it, you’ll want to take a look at this post so you don’t miss any of the tweets you want to capture. For best results, we have a few suggestions. Keep your original tweet short (120 characters or less) and unique, and use hashtags and a unique URL to distinguish yourself from other contests (a generic term like “RT for a chance to win an iPad” gets tweeted 40 times a minute).

Now let’s look at specifics, depending on whether you’re measuring results after the fact with a snapshot report or setting up a Tracker to monitor tweets in real-time through your TweetReach Pro subscription.

TweetReach Snapshot Report

There are a few ways to search for contest tweets in a snapshot report. Remember that a snapshot report will look back at up to 1500 recently posted tweets from the past few days, so you can run a snapshot after a contest ends if only ran for a few days and had fewer then 1500 tweets.

1. Don’t search for the entire text of a tweet; search for the first 50-60 characters of your tweet, wrapped in quotation marks. Remember that retweets add characters to the front of your tweet. “jimmyjohn: you so silly Sandwich Place! RT @sandwichartiste: RT if you love meatball subs! #subs4life” is longer than “@sandwichartiste: RT if you love meatball subs! #subs4life”. Make sure that a user adding a note before the text of their retweet won’t push any terms you are searching for beyond the 140 character limit.

2. Use an original hashtag or URL in your contest tweet, and search for all retweets that contain “RT” and your hashtag or URL. (Put exactly RT #subs4life or RT http://bit.ly/12aoGYA in the TweetReach search bar for your snapshot report.) 

TweetReach Pro Tracker

If you expect significant participation or want to run your contest for more than one week, set up a Tracker in advance. Trackers can monitor unlimited tweets for unlimited time; you just need to set them up before your tweets start going out. The same rules apply to a Tracker, but you can (and should) set up a Tracker to search for your contest tweet in both ways.

Search for both the first 50 characters of the tweet, but also any identifying URLs or hashtags you’re using. A Tracker can include up to 15 different queries, so you can enter in several different combinations to make sure you’re getting exactly the tweets you’re looking for.


TR Tip Contest Tracker Queries

 

Written by Sarah

October 16th, 2013 at 10:55 am

5 questions to ask your social analytics provider

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When you choose a social analytics provider, you have the right to ask questions about the service you’re getting, even when you’re using free services. With that in mind, we wrote up a list of questions to ask when you’re checking out a new social analytics product. Got any we missed? Share ‘em in the comments below, or drop us a line.

Dog peddlers, while adorable, are not a reliable source of social analytics data. [Source: NYPL]

1. Where does your data come from?

Not all social data sources are made equally; what you can get from building a tool on a platform’s open API is vastly different from what you can get if you have access to that company’s full firehose of data. So what do you need? If you’re looking for a quick overview of recent data, then something built on an open API will work for you. If you want something more in-depth, you should consider a provider who works with a licensed data partner like Gnip or DataSift. These data resellers provide commercial, licensed access to the full data streams from platforms like Twitter, Tumblr, Foursquare and others, giving you the highest quality data possible.

Keep in mind that services built on a licensed data stream are also more reliable than something built on a free API: you don’t have to worry about hitting rate limits or missing important data. Again, if you’re just looking for enough recent information to keep track of general trends or overviews, then you don’t need to pay for extensive, real-time access to full-fidelity data– but remember the difference if your needs change.

To illustrate: if you want an idea of how many people are talking about a documentary the day after it aired and what they’re talking about, then something built on a a free API would be fine. If you made the documentary and want an extensive review of the conversation before, during and after your documentary aired and a deeper dive into the different facets of the conversation around it, you want something built on a stable, more comprehensive data source.

2. What is the firehose and do you have access to it?

A firehose is full access to all the data from a platform – that’s everything. In the case of Twitter, very few analytics providers have direct access to the full Twitter firehose, mostly because it’s unnecessary, but also because it’s quite costly. Gnip and DataSift have full firehose access, as do a very rare few others. If your analytics provider says they use the Twitter firehose, they actually probably do not. Clarify what they mean by that; the word “firehose” is misused a lot.

Instead, most serious analytics providers will have access to a full-coverage stream of data built on the firehose. This is a full-fidelity stream of tweets that matches their needs, based on a set of search queries or other filters. The result is a smaller stream of only the data they need – including all tweets that match their filters – without all the unrelated or irrelevant data.

This is a case of “you get what you pay for”; Twitter doesn’t have the infrastructure or impetus to give you access to all of their data for free, so through agreements with companies like Gnip and DataSift, a third party can gain full access to the social data they need. But this kind of data isn’t free, so be sure to choose the option that meets your needs. And if you’re using a free tool, chances are good that tool is not built on the firehose in any way.

3. What kind of data coverage do you have? Is it a sample, or the full census?

We can use Twitter as example again here, since they have several different forms of data access. Twitter’s Search API, for example, is an index of recent tweets from a window of the past few days and does not include all tweets (say, for example, you wanted an overview of what people have been searching about “overnight oatmeal in a jar” on Twitter for the past month; this wouldn’t cover your needs). You can read a more technical explanation from Twitter about the Search API here.

Other data streams are intentional portions of the full firehose, which are useful for sampling and other use cases. Twitter has a decahose option, for example, that includes a random sample of 10% of all tweets. It’s great for research, but not ideal if your needs require full-fidelity coverage.

The only full-coverage options are through a data provider like Gnip, or from a partnership with the platform itself. This could be through the full firehose (which only a couple companies actually have), or through a full-coverage, keyword-based data stream. Ask your analytics provider if you’ll have full-coverage access to your tweets, or if they use just a sample.

4. Does the data comply with the platform’s terms of service (ToS)?

The great unread novel of our time is the complete terms of service to just about anything. You’ll want to do your homework with your data provider, however, and be sure that their product does indeed comply with the ToS of your platform of choice. An easy way to do this is to check and see if they are a partner with them, or an approved or preferred provider. You can also check with the data resellers like Gnip for this. You’ll also want to be sure it says this on the platform’s website, and isn’t just a wild, false claim on the data provider’s. If both sites say they work together, it’s a safe bet they’re following the ToS, or the platform wouldn’t have partnered with them or given them a title of approval. If it seems unclear, don’t be afraid to ask for clarification. If they’re not willing to talk about it, go elsewhere so you won’t run the risk of your provider being shut down and disappearing with all of your analytics.

5. Are the metrics actual counts or just estimates?

Finally, even if your provider has access to high quality data, you want to be sure they’ve built a tool that gives you the best possible measure of the specific data you’re looking for. (You want the best results around “overnight oatmeal in a jar”, not “overnight oatmeal in a crockpot”, after all.) If you test several different providers and get wildly different results, compare those results with how these companies are telling you they generate their results. If they don’t have documentation that tells you how their tool works, or that documentation is vague and confusing, that’s a bad sign.

If in comparing results from two companies that are both built on the Twitter Search API, you notice one is returning wild estimates and the other is giving you the most accurate count they can, definitely go for the latter. Don’t go for the tool that returns estimates just because the numbers are bigger. You don’t want your marketing plan or quarterly report to be based on imaginary numbers.

Bonus: 6. What data access does Union Metrics have?

We are a certified Plugged In To Gnip partner, which means we have commercially licensed, full-coverage access to Twitter and Tumblr data. That’s reliable, reputable data you can count on, both now and in the future. Here’s the breakdown.

  • Our TweetReach Pro Trackers have Gnip PowerTrack access – that’s full coverage of all public tweets in real time for any search terms you enter. That means no missed tweets and no sampling.
  • Our TweetReach snapshot reports use the Twitter Search API, so they’re great for quick estimates of recent activity, but are limited to about 1500 tweets from the past week.
  • Our TweetReach premium historical analytics use Gnip’s Historical PowerTrack. That gives us full access to any public tweet in Twitter’s history, dating back to the very first tweet posted in March 2006.
  • Finally, with Union Metrics for Tumblr, we consume the full Tumblr firehose. That means we process 100% of all public posts, notes and other Tumblr activities.

Have any questions about our data access? Please just ask!

Written by Sarah

October 9th, 2013 at 11:14 am

TweetReach Tip: How to isolate specific dates in a Tracker

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To isolate specific dates in your TweetReach Tracker, simply click on the calendar icon in the upper right hand corner of your screen, and specify the date range that you want.

Tracker Date Range

 

That’s it!

Still got a question? Let us know! Or find us on Twitter

Written by Sarah

October 8th, 2013 at 12:29 pm

Posted in Guides,Help

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TweetReach Tip: How to isolate specific dates in a snapshot report

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If you want tweets from a specific date range in your TweetReach snapshot report, you need to use the since and until operators:

since:YYYY-MM-DD - search only for tweets after a specific date in UTC (e.g. since:2010-03-30)
until:YYYY-MM-DD - search only for tweets before a specific date in UTC (e.g. until:2010-03-30)

Want to see it in action? Go here to see an example. And learn more about everything you can search for, including other operators, here.

Still got a question? Let us know! Or find us on Twitter

Written by Sarah

October 1st, 2013 at 12:53 pm

Posted in Guides,Help

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TweetReach Tip: Searching for tweets from a specific account

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If you set up a TweetReach snapshot report or Tracker to search for @username, that will only return mentions and retweets of that Twitter account. So, that might be what you’re looking for. But if you’d like to see tweets to and from that account, add in the from:username query, like this:

@username OR from:username

This will make sure we pull all mentions, retweets, and replies to your Twitter handle, as well as tweets from your account. That’s the best way to see the full set of interactions with a particular account. Want to see it in action? Here’s an example.

Still got a question? Let us know! Or find us on Twitter

Written by Sarah

September 26th, 2013 at 1:18 pm

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How Etsy and other small sellers can take advantage of social media

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Social media can be a double-edged sword for a small business: it’s technically free (unless you choose to pay to advertise on it) and can be a huge boost to your business, but it also requires time that can be hard to come by on a small staff– particularly when you happen to be an army of one.

Etsy sellers in particular face a unique set of challenges, since at its heart Etsy is a marketplace for handmade crafts which can be incredibly time-consuming to produce and have to compete with sellers producing on a mass scale. These kinds of sellers are also more likely to have bigger sales and marketing resources at their disposal. How do you compete when you might not have any online marketing expertise yourself? Having a Twitter account and a Facebook page doesn’t mean you know how to market in those places, and it can be overwhelming to think about the number of social platforms available.

What to do? Plan, plan, plan. The initial setup takes the most time, but once you get the hang of things, the return will be well worth it if you’ve done your homework. And we’re here to help.

Before there was Etsy, there was this.
[Photo courtesy NYPL Digital Gallery]

1. Decide where you need to be.

This should be determined by where your customers are; if they’re all on Pinterest and Instagram and you devote most of your time to Facebook, well, you can see how that’s not optimal. If you’re limited on time, pick one or two platforms to be really active on and set up alerts for any others so you won’t miss anything (try out free tools like Mention). It’s a good idea to at least have a presence on platforms you use less often, just in case potential customers try to reach you there.

You might also consider something like Tumblr: you can set up a queue of content to automatically post when you’re busy working during the day and sleeping during the night, and hop in to join conversations whenever you have the time (it’s recommended to make time at least once a day). A traditional blog also allows you to draft and schedule posts ahead of time, but Tumblr has the added bonus of established communities that are easy to tap into with tags and reblogs. There’s also the social aspect that comes with the concept of reblogging; you can always find new people to follow and new communities to immerse yourself in this way. Design and fashion are closely linked, for example, and reblogs are great ways to find new people to talk to about in both of these areas and their overlap.

2. Plan your content out.

If you use social media to only promote what it is that you’re selling, you’re missing the social aspect of it entirely. Decide how much time you can devote to sharing original content vs curating and sharing the content of others in your community of choice (with credit of course). A good ratio of sharing your own products and design alongside other content is about 70/30, and it holds fast across platforms.

Photos are popular and perform well across platforms too; Etsy advises sellers to have large, clear images of their products available, and one advantage of this is having high-quality images to pin and share on Instagram, Facebook, Twitter and Tumblr with a description. That’s your 30% promotion right there.

What about the other 70%? Here are some specific ideas:

  • Share what inspires you in real life: Photos of a walk you went on, an inspiring quilt pattern you saw at a resale shop or festival, you hanging out with other creative people at a conference or just a happy hour.

  • Related to that last point, share some little things from your personal life that you’re comfortable with, like pictures of your pets or your bookshelf. A lot of customers like to connect with the seller behind the items they’re making; it’s part of the homemade, handcrafted appeal. They’re not just buying a sweater, they’re buying a sweater from you.

  • Share photos of items you’ve made and loved so much, you kept them for yourself, or are planning to give them as gifts to a friend, partner or family member. That shows the deep pride you take in your work.

  • Share items from fellow Etsy crafters’ stores that you love: They’ll appreciate the promotion, and might return the favor.

  • Share funny little mistakes: Miss a stitch? Drop a bucket of paint? Cat and toddler get into your stock of feathers and glue? These moments can be hilarious, and are humanizing.

  • To that end, any kind of behind-the-scenes photos and descriptions of the process you go through can help customers understand the value of what you’re making by seeing the time and effort that go into it.

  • Mood photos: There are entire Tumblrs and Pinterest boards devoted to fall, or to a specific color scheme. You can start and curate one of your own, pinning your own items that fit in appropriately alongside images of crispy autumn leaves on roads and pumpkins, all-white schemes, or beach-themed boards.

Pick an approach that’s an appropriate fit for you and what you’re selling in your store.

3. Measure and adjust.

Measurement doesn’t have to mean expensive tools and confusing spreadsheets. There are a lot of free tools that can give you an idea of what’s working and what’s not. Run a free TweetReach snapshot report on your Twitter account, for example, to see which tweets have performed the best and which other accounts talk to and retweet you the most. These are people you want to make sure you’re following and engaging with in return as much as possible.

Additionally if you have a blog or a Tumblr, see which posts have performed the best and why. Was it because of the time of day you posted? The content itself? Did someone popular in the community give you a signal boost by repinning it or tweeting about it? Was it a combination of those things? Keeping track of these factors will help you make the best content plan possible moving forward: you’ll know what to do about the ones you can control, like timing and content.

Want more? Check out the Etsy community on Tumblr, as an example; they also have specific advice for Etsy sellers using Tumblr to promote themselves on their blog, along with some handy Twitter advice. Even if you’re not on Etsy specifically, it should give you a good idea of where to start.

Got a question for us about this? Drop us a line.

Written by Sarah

September 24th, 2013 at 9:46 am